Rated 5 out of 5 by Tosh Staff were super friendly!
Every single staff member we met was really friendly--from the front desk staff to the cleaning lady. We had a wonderful stay!
August 11, 2016
Rated 5 out of 5 by Magarac Charming taste of French-Canadian hospitality
A+ location right across the street from the Museum of Civilization, with spectacular views of Parliament Hill and Ottawa. Small misunderstanding quickly and effectively rectified by GM Jason Trottier,. Will definitely return whenever in Ottawa.
July 29, 2016
Rated 4 out of 5 by Jim41111 Additional charges
Quite simply I have been trying unsuccessfully to dispute my bill. After I checked out and the very next day these people billed my credit card for $71.14 which not mine at all. They also billed a $67.79 additional which should have been picked up on check out. My wife checked out as I was in your conference room for our AGM.
No response is totally unacceptable.
June 16, 2016
Rated 4 out of 5 by Mdutchie Wish we had known
It was a very nice hotel, but I wish we had been notified earlier that the pool was out of service as we were really looking forward to using the pool with our little one after a long day of travelling.
March 14, 2016
Rated 4 out of 5 by Maria39 Close to highlights
Hotel is across the street from national museum of history and about 30 minute walk from hotel across the Alexandra bridge to the parliament buildings.
September 12, 2015
Rated 1 out of 5 by Fab2k Overpriced Disappointing hotel
Parking not included with the basic rate without being mentioned on hotel features....
No fridge in the room without any word being mentioned on the room features page.....
At 8:00 AM we've got woke up by violent knocks in the door by the cleaning staff.....at least from the courtesy stand point the hotel staff shouldn't attend to the rooms before 9:00 AM....
August 4, 2015
Rated 4 out of 5 by FRANCEQUEBEC pleasant and convenient
Hotel is well situated, staff is friendly and courteous, cleanliness is impeccable, one drawback: air conditioned is extremely noisy, so if not used, it is rather stuffy. Improvement is a must.
July 13, 2015
Rated 1 out of 5 by Mehra Terrible Hotel Service and Front desk.
I would not recommend this hotel anyone. I stayed 4 nights and had a worst ever experience. I would say worst room service, terrible front desk service. Front desk people are not polite and have no experience to deal with client. Internet service is poor most of the time. I would say, my worst experience in terms of SPG hotels.
April 29, 2015