Rated 2 out of 5 by displeasedtoo some good but some REALLY bad things
The fish from the restaurant was excellent but when 30+ teenage boys won't eat the pizza on their plate you know there is a problem. I have eaten great pizza, good and bad pizza but yours was the absolute worst pizza I have ever eaten. I would rather not eat which I opted to do. The bed had me falling into a rut left by previous sleepers and the pullout was so thin it was worse. The staff was well trained and polite. Most I have paid in a long time (and we are in hotels regularly) and yet no breakfast. WOW! Oh yeah, if you advertise free bottled water in room it grammatically does not mean "a free bottled water" but hey, someone thinks it is worth advertising that you give a single bottle of water for a reservation of three. There are some definite issues.
September 10, 2014
Rated 5 out of 5 by Budd66 Great place to stay
Excellent service and very friendly staff, prime location for university parents, inhouse restaurant nice but a bit expensive,
September 9, 2014
Rated 3 out of 5 by payload Facilities beautiful but overpriced
Beautiful rooms, besides the TV...hotel should be upgraded to LCD 42" TVs at the least...
Also for what you pay per night, at least breakfast should be included...very expensive
September 8, 2014
Rated 4 out of 5 by MsMonkey TV
The TV reception was, at best, very poor and the whole system is frustrating. it was the only disappointment of the trip.
September 7, 2014
Rated 4 out of 5 by Ski32 Amazing staff hotel needs updating
I was very impressed with the staff at the front desk and the dining room at dinner. The room needs softer sheets, they were rather uncomfortable. The tvs need updating as well. However the size of the room was perfect and it was dog friendly! Huge bonus! I only had a bad experience with a woman named Jill at the front desk. She was rude and short with me. Luckily the rest of the staff made up for that and were great! The food in the dining room is yummy and decent priced for what you get. The servers are knowledgable of the area and gave us great insight for our travels the next day. Meegan and Michael are kind and helpful!
August 26, 2014
Rated 4 out of 5 by dccv1 The little details let me down
I do like this all-suites hotel. The accommodation is spacious and the staff are excellent. However during our last stay a number of smaller details were not up to expectations from a Starwood property. For example:
- huge stains on the carpet.
- a bottle of water in the suite had been opened and drank from (front desk rectified immediately)
- dirty glasses left in the sink with no soap, dish cloth or paper towels to wash them ourselves.
- housekeeping staff banging around in the hall before 7:00 AM
This is a very good hotel but they need to step up their game,
August 25, 2014
Rated 1 out of 5 by BoscoJ Way Overpriced, Outdated
My wife and I stayed at your hotel one night, and were very dissatisfied. We stayed in a very outdated suite that was WAY too overpriced for the area. We will be staying elsewhere for our semi-annual trip to the area.
August 27, 2014
Rated 4 out of 5 by Carol13871 Like the dining area
Were very pleased with the location of the hotel. Very clean and staff very friendly
August 24, 2014