Rated 2 out of 5 by NicknameChosen Outstanding Customer Service
The staff is outstanding; however, the property needs a major face lift. I'm surprised it carries the SPG brand. Did I mention how great the staff was?
June 12, 2012
Rated 2 out of 5 by SteveD67 Unfavorable facility
Appraently this hotel has been "renovating" for over a year with little evidence of improvement. Very little parking, pieced together lounge and in general, a "tired looking" facility. It seems that the staff has gotten use to their environment and forgets that guests can be challenged by the chaos.
January 15, 2014
Rated 2 out of 5 Unbelievable!
Wow, where to start? For the most part the staff was very friendly and accommodating, they were doing the best they could with what they had to work with. This hotel is under construction from a small storm three months ago. They are obviously in no hurry to fix it! They don't tell you when you are making your reservation about the construction, they wait till after you have checked in and paid to tell you these things.The food in the restaurant was kind of pricey for what it was, but pretty good. The waiter was very friendly and personable. There is a make shift bar in the lobby which is no atmosphere to drink, but the young lady working it was doing the best she could with what she had. She made us the best hurricane drink! The staff was also very helpful with telling us places to visit in the city. The staff there is wonderful! I don't know if it's management,or a financial issue but it shouldn't take three months to fix a hotel. It's a disaster. The so called fitness center was outside. Plastic all over the floors,dust in the air,and the smell of paint! Like I said before,they give you no warning in advance,they wait till you have checked in! This hotel is a disaster. The only thing that made our stay bearable was the staff. I know I'm writing a long review, it's just that I'm shocked at the condition of this hotel! I know they have to be losing a lot of business because of this. So be warned! We may return if and when the hotel is fixed. Oh I almost forgot,this is the first hotel I have been to with no snack vending machines or commissary!
November 28, 2012
Rated 1 out of 5 by latina WORST STAY EVER
CHECKED IN WITH 4 BAGS AND A BABY AND GOT NO HELP FROM THE HOTEL TO MY ROOM. AFTER A CERTAIN TIME AT NIGHT THE STAFF ARE JUST LAZY. THEY DONT ANSWER THE PHONE AND WHEN THEY DID I ASKED FOR SOME BOTTLE WATER AND WAS TOLD THE HOTEL DID NOT HAVE ANY. CAN YOU BELIEVE THAT. AFTER TELLING THEM I COULD NOT GO TO A VENDING MACHINE CAUSE THE BABY WAS SLEEPING THEY FINALLY BROUGHT THE WATER TO MY ROOM AND THEN CHARGED ME FOR IT.
November 21, 2011
Rated 1 out of 5 by Ernesto71 Worst Customer Services Ever!
I'll keep it simple. Staff just doesn't care about you or your stay. I wasn't greeted when I walked in and the gentleman (brandon) in the front desk seemed bothered I was checking in. I asked if I could take the shuttle to airport the next morning. He told me they no shuttle. They a gave me a coupon for a free beer. That night i tried to redeem it and they told me that the kegs weren't connect it and they couldn't give me anything. I don't understand why they gave me the ticket. They were also doing some repairs from the hurricane so every hour staff would knock on the door and bring in additional furniture and shove in my room I had two couches and two tv's. That night I walked by the night supervisor and comment on the beer, shuttle, service and room but he wasn't interested in hearing me and just said that it was out of his control. He cared less really! The next morning their was a new staff at the front so I asked again about the shuttle since the website states free aiport shuttle and she said yes we have a shuttle that can take you. I don't understand why the other staff would lie to me about the shuttle. Well that was the first time I redeemed my SPG points and this the worse experience I've had at a hotel and I travle a lot for work. Very dissappointed and Sheraton really needs todo something about the staff. Bad stay! Avoid this hotel if you can!
September 13, 2012
Rated 1 out of 5 by Campos64 Please stay elsewhere...
Poor customer service!!! My organization was over charged, tremendously. Somehow, their paperwork wasn't adding up on the financial side so they decided to charge my organization's account in access of almost $5000. Called manager (Ste) no return, called controller (Quanta) no answer or return call, left message with Regional manager (Brent) twice, again no return call. Ive faxed the proper documents several times and nothing has been credited. Stay elsewhere, please.
December 14, 2011