Rated 2.7 out of 5 by 9
reviewers.
Rated 4 out of 5 by jmark52 Great room even better rate!
I was informed about the current rennovation prior to my arrival, and was a bit fearful. Upon my arrival the staff allowed me to inspect the room which more than met my expectations. Even though rennovation is on-going, this did not negatively impact my stay. My room was very spacious and comfortable, but more importantly, Mr. Clean would have given it an AAAAA plus rating. The wonderful staff, Hali, Brandon, Ellen, Charlie, Duncan, being led by Charolett, made by short stay very enjoyable, and the free breakfast buffett was wonderful!
January 4, 2013
Rated 5 out of 5 by Chick Comfortable friendly helpful place to stay.
The rooms are large and comfortable. The room we stayed in had a very comfortable king bed a couch and a large single chair with an otaman to prop tired legs up on. The staff where very friendly and when asked supplied directions and suggestions about the bast places to see and eat in New Orleans. If you go there try the Oceana resteraunt for reasonable prices and great food. Wifi and free computer use inside the hotel worked out great. With meeting rooms and other amenities I would recomend this hotel for business and vaction travel.
March 12, 2012
Rated 5 out of 5 by MM14 Best Value In NOLA
This hotel has continually improved over the last two years. If you have not been in a while you should give it a try. The hotel is clean, the staff is warm and welcoming, the food is good, the location is perfect for business travelers.
The entire staff are engaged in making your stay pleasant, from the shuttle van driver to the GM. I plan to use this hotel as my base whenever I am in New Orleans.
March 15, 2013
Rated 3 out of 5 by mbluecpa It's OK for a cheap airport stay
The hotel provided what I would consider adequate lodging a reasonable price. For my needs - a room to stay following a late night airport arrival - it generally filled the bill. The room was typical Four Points, a fairly compact but clean and comfortable king; the double/double rooms across the hall appeared more spacious.
Upon check-in, I asked for a late check-out and the front desk was only able to offer 1pm; I pushed for 2pm and the agent agreed to it. I and another guest both had problems with our room keys, explained by the front desk as faulty latches. I was given another room.
A logistic note that some may find important: the hotel is not truly an airport property as it's actually over three miles from MSY. The hotel's airport shuttle runs until 12:30am, so if arriving on one of the last 10-12 flights of the evening, you'll be directed to a cab which runs $20. Free parking for those with cars.
March 5, 2012
Rated 2 out of 5 by NicknameChosen Outstanding Customer Service
The staff is outstanding; however, the property needs a major face lift. I'm surprised it carries the SPG brand. Did I mention how great the staff was?
June 12, 2012
Rated 1 out of 5 by latina WORST STAY EVER
CHECKED IN WITH 4 BAGS AND A BABY AND GOT NO HELP FROM THE HOTEL TO MY ROOM. AFTER A CERTAIN TIME AT NIGHT THE STAFF ARE JUST LAZY. THEY DONT ANSWER THE PHONE AND WHEN THEY DID I ASKED FOR SOME BOTTLE WATER AND WAS TOLD THE HOTEL DID NOT HAVE ANY. CAN YOU BELIEVE THAT. AFTER TELLING THEM I COULD NOT GO TO A VENDING MACHINE CAUSE THE BABY WAS SLEEPING THEY FINALLY BROUGHT THE WATER TO MY ROOM AND THEN CHARGED ME FOR IT.
November 21, 2011
Rated 1 out of 5 by CRBY Please stay elsewhere...
Poor customer service!!! My organization was over charged, tremendously. Somehow, their paperwork wasn't adding up on the financial side so they decided to charge my organization's account in access of almost $5000. Called manager (Ste) no return, called controller (Quanta) no answer or return call, left message with Regional manager (Brent) twice, again no return call. Ive faxed the proper documents several times and nothing has been credited. Stay elsewhere, please.
December 14, 2011
Rated 2 out of 5 Unbelievable!
Wow, where to start? For the most part the staff was very friendly and accommodating, they were doing the best they could with what they had to work with. This hotel is under construction from a small storm three months ago. They are obviously in no hurry to fix it! They don't tell you when you are making your reservation about the construction, they wait till after you have checked in and paid to tell you these things.The food in the restaurant was kind of pricey for what it was, but pretty good. The waiter was very friendly and personable. There is a make shift bar in the lobby which is no atmosphere to drink, but the young lady working it was doing the best she could with what she had. She made us the best hurricane drink! The staff was also very helpful with telling us places to visit in the city. The staff there is wonderful! I don't know if it's management,or a financial issue but it shouldn't take three months to fix a hotel. It's a disaster. The so called fitness center was outside. Plastic all over the floors,dust in the air,and the smell of paint! Like I said before,they give you no warning in advance,they wait till you have checked in! This hotel is a disaster. The only thing that made our stay bearable was the staff. I know I'm writing a long review, it's just that I'm shocked at the condition of this hotel! I know they have to be losing a lot of business because of this. So be warned! We may return if and when the hotel is fixed. Oh I almost forgot,this is the first hotel I have been to with no snack vending machines or commissary!
November 28, 2012