Rated 1 out of 5 by Sadiegirl WORST SERVICE!!!!
I stayed here in 2013 and had a good experience. So much so that I decided to pass up the opportunity to get a special rate at another hotel. It was almost like I was at a completely different hotel this time around than when I stayed a year earlier. I couldn't wait to leave. The staff did NOT care and every time I expressed my dissatisfaction the staff showed absolutely no interest in resolving any of my issues which made me more upset. Then the housekeeper is another story too! I could go on and on and on. But I would rather share this with websites that will share the info with future guests.
June 23, 2014
Rated 3 out of 5 Good but can be better
I had the chance to eat at the restaurant and really and think that for being a Sheraton can do a better job on the menu it's very limited and the staff in the restaurant can improve to abetter customer service.
July 7, 2014
Rated 2 out of 5 by Oahu01 Platinum Status no recognized:
First, I would like to thank the manager for obtaining me a room at such short notice and the rate I requested. I had tried weeks before I emailed the manager to obtain my rate and the reservation person was extremely uncooperative and nasty at your hotel. I even had SPG Concierge contact the hotel with me on the line and they were nasty to SPG. When the van driver arrived he was not polite and the van was dirty. When I arrived at the hotel, I was not recognized as a Platinum guest. I had to ask if I was receiving points or I was receiving any type of amenities. The room was average and an attempt was made to have it clean and ready for my arrival. I did like the treats which were left in my room as an arrival gift. The toilet had defecation crusted on the toilet seat and rim. The gym needs improvement and was dirty. I was walking around the area and located several bullet casing and one live round in your parking lot and several “undesirable persons “loitering around the area. The morning front desks personal were very nice and helpful. As I responded back to the airport the van was still dirty. I have stayed at a lot of SPG properties domestically and internationally and I’m sorry to say this might be one of the worst hotels I have every stayed at.
July 5, 2014
Rated 4 out of 5 by Movin Awesome location
Everything was awesome. Friendly staff, room cleanliness and location
June 30, 2014
Rated 3 out of 5 by ljstarsong Hotel given mixed review.
Good Features: Bed was very comfortable internet was complimentary, and there was a one-cup coffee maker in the room. Location was very convenient as we were near a good variety of restaurants and shops.
Needs Improvement: Air conditioning was hard to regulate and it was very noisy. When it was on it got very cold, plus was blowing at the head of the bed, not into the room. When the air conditioner was off, it got warm and muggy very quickly. Also, one of the days we were there the maid left only one washcloth for the two of us.
June 24, 2014
Rated 4 out of 5 by 6322Dave Highs and lows
Absolutely spotless room. Very clean in all areas. Very comfortable bed! The staff, for the most part, was very friendly, but I had HD channel problems on the room tv, called the front desk. Megan said I'll have someone right up to look at it. No one ever showed. But all in all, a short, but great stay. I would stay again.
June 25, 2014
Rated 4 out of 5 by Dreka612 Mrs. Ellen is amazing!!
I've been coming to this hotel far along time. This hotel has come along way. The staff is nice and caring. I've always had some nice folks like Derrick he used to work the front desk. He always took care of me! It was sad he wasn't there for my visit. We had free breakfast and as always Mrs. Ellen and staff made sure my family was nice in full!! And if we needed something that wasn't on the buffet she made sure we got it if she had it...now that's exceptional service! The room was very clean. The maid changed our trash and stuff everyday we was there. Over all my daughter and family had a great time in the pool! I love this hotel, give it a try...
August 22, 2013
Rated 5 out of 5 by hvm22 Excellent Hotel near the Airport
I needed to catch a very early flight. This was the perfect place to stay before my trip. Hotel is well maintained and very very clean. The Front Desk help recognized my SPG Gold Membership. I really like this. Makes me more loyal to the program. Thanks again SPG.
September 18, 2013