Rated 5 out of 5 by JTallen24 Nice
Nice, is near the airport
July 14, 2014
Rated 3 out of 5 by JavierRey Good but can be better
I had the chance to eat at the restaurant and really and think that for being a Sheraton can do a better job on the menu it's very limited and the staff in the restaurant can improve to abetter customer service.
July 7, 2014
Rated 4 out of 5 by Humez21 Hotel was in a great location and conveint
Had no issues with the hotel, it was what I expected and the location was perfect to get on and off of the freeway.
July 9, 2014
Rated 4 out of 5 by 6322Dave Highs and lows
Absolutely spotless room. Very clean in all areas. Very comfortable bed! The staff, for the most part, was very friendly, but I had HD channel problems on the room tv, called the front desk. Megan said I'll have someone right up to look at it. No one ever showed. But all in all, a short, but great stay. I would stay again.
June 25, 2014
Rated 2 out of 5 by Oahu01 Platinum Status no recognized:
First, I would like to thank the manager for obtaining me a room at such short notice and the rate I requested. I had tried weeks before I emailed the manager to obtain my rate and the reservation person was extremely uncooperative and nasty at your hotel. I even had SPG Concierge contact the hotel with me on the line and they were nasty to SPG. When the van driver arrived he was not polite and the van was dirty. When I arrived at the hotel, I was not recognized as a Platinum guest. I had to ask if I was receiving points or I was receiving any type of amenities. The room was average and an attempt was made to have it clean and ready for my arrival. I did like the treats which were left in my room as an arrival gift. The toilet had defecation crusted on the toilet seat and rim. The gym needs improvement and was dirty. I was walking around the area and located several bullet casing and one live round in your parking lot and several “undesirable persons “loitering around the area. The morning front desks personal were very nice and helpful. As I responded back to the airport the van was still dirty. I have stayed at a lot of SPG properties domestically and internationally and I’m sorry to say this might be one of the worst hotels I have every stayed at.
July 5, 2014
Rated 4 out of 5 by Movin Awesome location
Everything was awesome. Friendly staff, room cleanliness and location
June 30, 2014
Rated 4 out of 5 by jimbosailor Hotel Rating
The staff was very courteous and professional; we only ate in the restaurant once but what we had was excellent. In our room, the A/C unit was louder than we would have liked; had to turn it off to get good sleep.
June 17, 2014
Rated 3 out of 5 by karen53 sink problems
it took 3 days for the sink plug to work. it was either stuck open or closed. need it to be closed to rinse out my contact lense in flowind water so it was a full sink of dirty water for 3 days. nice to have laundry facilities, would prefer to buy increments of drying time - not a $2 flat rate. good to have comp water on those hot days.
quick drive to jazz fest, have already prebooked nights for 2 nd weekend jazz fest.
April 29, 2014
Rated 1 out of 5 by Manju Please stay elsewhere...
Poor customer service!!! My organization was over charged, tremendously. Somehow, their paperwork wasn't adding up on the financial side so they decided to charge my organization's account in access of almost $5000. Called manager (Ste) no return, called controller (Quanta) no answer or return call, left message with Regional manager (Brent) twice, again no return call. Ive faxed the proper documents several times and nothing has been credited. Stay elsewhere, please.
December 14, 2011
Rated 5 out of 5 by TheTraveler14 Father's Day Weekend
Excellent service and resources.
June 18, 2014
Rated 5 out of 5 by Kathie66 Bishop Wife
The staff went out of their way to help our church ( Anglican Catholic Church) they where just wonderful. See you again soon :)
May 31, 2014
Rated 5 out of 5 by KayP A/C
We ahd our AC go out three times in our room. It was fixed quickly. The forth time it went out, we just let it go. It kicked on several times so it really wasnt uncomfortable.
May 19, 2014
Rated 3 out of 5 by 504girl Friendly Staff
Entrance to hotel needs more light. Best Beer promo was a joke. Room key deactivated before I checked out. Housekeeper did not speak or understand English. Hotel clean & staff nice. Second stay at this location. Overall stay good.
May 4, 2014
Rated 3 out of 5 by Melanie328 Average at best
Bath cleanliness not good.
May 5, 2014