Rated 1 out of 5 by jackie2829 Misleading description on location
First, the location is terrible. The hotel is immediately surrounded by car and motorbike workshops. The description on the hotel website “Located in the city center” is mis-leading
Second, the building and the rooms are old and tired. It appears the building is 50 years old and has half heartedly retrofitted to be a 3 stars hotel.
Third, the staff are poorly trained. They are more focused to telling me their problems and the hotel’s shortcomings rather than to solve issues on hand.
January 21, 2015
Rated 3 out of 5 by jll888 Far From Taipei City
The hotel is located far away from the Taipei City and no nearby subway station. It is not recommended to those who have no transport and rely on public transportation.
September 6, 2012
Rated 5 out of 5 by Derek Home Away From Home
I have stayed at this hotel for at least 30 times during 2012. I’ve had wonderful stays despite the fact that I found the hotel's parking to be a constant problem during the weekends. It’s a great hotel after all. They’ve always setup my room with my preference. The staffs are always friendly. Air conditioning seems to be a real problem at this hotel during my stays. Its either too cold or to warm, also its very humid inside the hotel rooms. And wireless connections are always bad on both ends of the hotel. Front desk staffs are superb! Upgrades only happened once during all my stays at this hotel and that it’s kind of pathetic for a hotel that I stay at at least 30 times per year.
September 28, 2012
Rated 5 out of 5 by Gtraveler50 Exceptional staff
The hotel was quite comfortable, but the staff was exceptional! My son and I stayed here for the purpose of picking up his adopted daughter and I must say the staff went above and beyond to make it a comfortable experience. I give praise to Vicki and Asia for help when our little one had a bit of a meltdown and they helped and comforted my adopted grandaughter. Wonderful people, all of them!
December 17, 2014
Rated 3 out of 5 by Todd62 Attention To Detail Lacking
This was my second stay at this hotel. Location is a bit out of the way but still less than 10 USD into downtown. The area is very local. Not great if you cannot speak Chinese as you will be limited in service and food options. Service at this hotel ranges from friendly and helpful to completely apathetic. As a Platinum member recognition and upgrade availability is poor. The hotel has the feel of a lower level Sheraton or higher level Four Points. Rooms and areas are clean. Bed and pillows are comfortable. BUT... the sheets smell very bad. The sheets are old and seem to never have been washed thoroughly. They need to be updated. By far the worst smelling bedding I have experienced at an SPG property. The bathroom used the tub/ shower combo. Usually the sign of an older property. Following the theme of the sheets, the towels are terrible. Reminiscent of old Junior High towels. Worn out, small, and sand paper like. Again the worse towels I have experienced at an SPG property ever. These towels are definitely due for an update. The bowl of candy and the fresh baked goods made in house are a nice touch. Overall a decent value. I would return only because this is what company budget restrictions allow.
May 15, 2014
Rated 4 out of 5 by AK2726 Nice hotel and value for money
We stayed at Four Points Taipei for a total of 3 nights. Elite SPG membership recognition in this property is good – room being upgraded, SPG member floor and also the standard choice of extra bonus – bonus points, complimentary internet access or beverage to choose from.
Room size was ok and the room amenities are good. Staffs are friendly, speaks and understand English and helpful. Breakfast package offered in the room package are semi buffet style – you get to choose to order a main dish and they are also a mini buffet spread. Food selection was good.
We also dine in Red for their dinner buffet. At NT$500 per person, you get to choose to order a wide variety of dishes – truly value for money. The food quality is good and the staff is attentive and friendly.
We also enjoy the dining experience at the Bar located at the lobby area. The menu offers a quite large variety of food – both Western and Oriental.
The gym and sauna room is located at 4th floor and the hotel does provide complimentary taxi services to the nearest MRT station at selected time period.
Though the hotel location is quite far from the city center, overall, it is a pleasant stay for us at Four Points Taipei.
May 25, 2013
Rated 4 out of 5 by 871010 Everything is nice
This is my first time travelling in Taipei and staying at this hotel too.
1. The hotel room is clean.
2. Very friendly and helpful staff.
3. Nearby convenience stores.
4. Free shuttle service to the nearest Metro station at 11:00 & 18:00.
5. The bed is so comfortable.
1. Far away from Metro station.
2. Quite far from the local food stalls.
3. The hotel building, the room and the lift is quite small.
4. The hotel car park is full when event happens.
1. The hotel management should know the hotel is quite far from Metro station and the guests could reach to it by only taking bus or cab, so the shuttle service is very important. I suggest the hotel to have it own transport like small van or MPV so they can provide more frequent service to/from the Metro station.
January 1, 2014
Rated 5 out of 5 by Travel23 Hotel Front Desk Staff Customer Service
I am pleased with the Customer Service provided by Front Desk Staff. They are very helpful to answer questions on where to go to see Taipei. Although the hotel is not in the main city area, hotel front desk staff is able to give directions of how to get to the nearest Subway Station. Taxi service during appointed time to the Subway Station is excellent. One staff by the name of Ms Linda is especially warm and courteous to guests.
December 8, 2013