Rated 4 out of 5 by Critt 4 Points by Sheraton - Milan
Staff was pretty helpful. I was upgraded to a beautiful room. But part of the shower didn't work. And the shower spilled LOTS of water onto the floor that had to be mopped up.
August 22, 2014
Rated 4 out of 5 by RODNEY17 Much better than expected
After reading the consistently negative reviews on this hotel, our expectations were restrained.
The hotel proved a pleasant surprise from beginning to end.
Sure the area isn't very grand, the hotel is favoured by bus tour company's , the hotel is old and needing a makeover and rooms small however our experience was all positive especially given the competitive room rate.
I needed to write to the hotel prior to arrival and their responses were prompt and very helpful - a good start.
On arrival to my pleasant surprise we were guided on parking our car right outside the hotel for free and promptly assisted with our bags and afforded a rapid check in.
The room was dated but clean functional including providing coffee/tea making facilities.
Breakfast was far better again than expectations and especially memorable was the really excellent coffee and pastries.
I would certainly return for a quick stopover.
For platinum Starwood members, recognition was excellent including wifi, breakfast and room upgrade.
August 16, 2014
Rated 4 out of 5 by Eric2510 Good place to discover Milan
If you want to feel the life in Milano and discover the city with all the beauty here at the Four Points by Sheraton you will find a perfect place to start. Good location even in walking distance to major side seeing places and the subway is just around the corner.
Good local restaurants near by and easy to reach by car. Very friendly personal at the reception will give you a feeling to be very honestly welcome.
August 10, 2014
Rated 1 out of 5 by Kate007 Front desk employees cheating and ordering taxis from their friends
Hello, I had terrible experience yesterday May 15 at 4 PM (time provided to recognize employee) at Four Points by Sheraton Milan Center. I asked a man from the front desk to book me a taxi to the airport and he said it is fixed rate and if I pay cash to him it's only 120 EUR. I was surprised and I asked for taxi where I can pay credit card. He insisted I pay him cash and he showed me a ATM. I said NO, I wanna taxi where I can pay credit card. He said OK, but it will be 135 EUR. Well, I said OK. So I was waiting for 10 min and he kept calling and calling. I went outside of the hotel and I have halted taxi from the street. The random taxi driver told me that it will cost max 80 EUR and of course I can pay credit card. I agreed to go with him, so I went back to the hotel and cancelled the taxi from the front desk. Guy from the front desk started shouting at that taxi driver saying "you can't stop here...".
Horrible experience and I would never say Sheraton hotel would keep such awful front desk personnel. Huge DISLIKE!!!!
May 16, 2012
Rated 5 out of 5 by Maxyyy Best experience in Milan
I travel often along Italy. I think I have found my Home in Milan. Everything has been over my expectations
August 6, 2014
Rated 3 out of 5 by TourPro Average Hotel, Below Average Neighborhood
There's nothing specifically wrong with this hotel, but there's nothing inspiring about it, either. The room was very spacious thanks to a platinum upgrade, but the furnishings, the hallways, the lobby, and particularly the restaurant all were tired and uninspired. It had the feel of a lower end budget hotel, though the rooms did outperform the public spaces. Yes, the third party internet is terrible, but it functioned most of the time. The neighborhood, while walking distance to many great things, is in the blocks around the hotel pretty dull. And if you set out for a walk, don't go north or west--there's nothing there... nothing.
October 2, 2012
Rated 4 out of 5 by Businessman First Stay in Fourpoints
My first stay in a Fourpoints by Sheraton property in the group. This hotel is under renovation which I think it needs one badly to update the really dated "classical Italian decor" it currently still have.
We stayed in a room with the classic decor and did not see the "Urban Rooms" which has been updated, but a friend of mine who recently stayed there commented the Urban Rooms are really nice. I find the classic decor room a tad bit too "old" for my taste. Perhaps I am too used to staying in rooms appointed with modern decor. However, I must say the beds are really comfortable.
Staffs are generally friendly and speaks English quite well. SPG member recognition is also quite apparent. They also did their best to accommodate my requests.
The food in the in-house restaurant is pretty good. Breakfast is more than adequate compared to many other hotels in Milan which usually serves pretty basic stuffs.
Another plus point is the proximity to the metro station and there are also a number of restaurants nearby to choose from. A new mini market of sort is being set up just round the corner behind the hotel when we are staying there which may just add on to the convenience in the future.
Overall a good stay and I would come back to the property if I am in Milan again.
August 1, 2014
Rated 5 out of 5 by namwen Unbelievable Customer Service
I travel professionally so I stay at a large number of properties and usually at SPG properties, with that in mind, i am very used to the recognition and service that is regularly delivered by SPG property employees. My stay, however, must be categorized as the BEST experience i have ever had. We were greeted by an incredible character of a man named Marco, he not only welcomed us to his hotel as if it were his home, he setup a deliciously Milano dinner for us and called ahead to ensure we had an incredible experience. Then, knowing we had an early flight, arranged to have our breakfast boxed up and waiting for us in the car we arranged. Hands down the best customer service i have ever received, all the while with a vibrant smile on his face and always a joke in his voice.
Bravo Marco, bravo!
June 30, 2014