Rated 4 out of 5 by BeckyG92880 front desk
The front desk clerk, Ahad, was amazing and made the stay feel like home.
July 16, 2014
Rated 4 out of 5 by johns young enthusiastic staff
I was stuck by how enthusiastic, helpful-and young- the staff was at the Four Points Manhattan. Everyone I came in constact with had a cheery attitiude and were anxious to serve.
The room was decently sized and had recently been redone which was a pleasant surprise. very nice overall stay
July 13, 2014
Rated 5 out of 5 by Damon1969 Four Points by Sheraton NY
The overall experience was great accept that the room never really cooled off. This was due to the small size of the room and the bed covering half of the vent where the cool air was coming out.
July 12, 2014
Rated 4 out of 5 by B2013 Good except AC
I would stay at this hotel during cool weather, but the AC was not adequate. The AC is on a motion detector that evidently turns off when no one is in the room. I don't know if it turns off when I was sleeping or what, but it never really cooled off. Other than that it was a typical layout for a hotel in the middle of a block. The staff was excellent. The check in was efficient and they were helpful and friendly during our stay.
July 9, 2014
Rated 5 out of 5 by Amy28 Great place to stay
Enjoyed our stay in NYC at the Four Points by Sheraton. The hotel had very comfortable beds. I loved the down comforter and pillows--made the bed very soft. My husband and son though are allergic and were not thrilled that that was the only choice for pillow (although we didn't ask--maybe they had others). Could hear the traffic a little, but not too bad--it's New York though, we expected to hear traffic. The rooms were small, but plenty of room for a hotel. It was VERY clean! I would definitely stay here again!
July 4, 2014
Rated 3 out of 5 by Soaks01 Great Stay
Had a wonderful stay here. Only a few complaints:
No Parking (but that's NY for you)
No Central Air- Window Air Conditioners (You cannot control the temperature)
It was really stuffy overnight
Shower Pressure was low
Room Service was OK - was charged a 4 dollar room service fee? I wish that was listed somewhere because I would have went downstairs to pick it up. I was also automatically charged gratuity which was fine.
The people at the front desk were super friendly and accommodating.
July 1, 2014
Rated 2 out of 5 by Luz27 This hotel did not meet our expectations
We stayed in the hotel for 5 nights and the first night we already felt that the beddings were uncleaned and we had to ask the housekeeping the following day to change them. On our 2nd day, we had our t.v. replaced due to problem on channels that even if you go to ESPN to watch football the the TV goes automatically to SPG home. After several visits by the technician, he finally replaced our tv set. The third day, we got a clogged toilet bowl…oh my, it's so disappointing…for a five day vacation and paying so much…it's not worth our money…as if the inconveniences we suffered were not yet enough, when we check our bill, we were billed on June 27 for room service that we never had. Called up the number you gave us in case of questions on billing and left a message but till now I never get a response. I hope you can look also into this. Thank you.
June 30, 2014
Rated 5 out of 5 by Akiomatsu Remarkably Professional and Friendly Staff
I have to travel for work and often find myself arriving in the early morning hours after airport delays. I have always been impressed by the welcome and the conscientious attention that I have received here from the night auditor through and including the general manager. Thanks
June 30, 2014