Rated 3 out of 5 by Arthur Mixed Feelings - Good and Bad
The staff here have a mixed balance. Somebody told me wrong message regarding laundry which got me into an awkward situation where I have no clothes to wear for my conference.
Jessica is the person who helped me to take care of that, which I think she did a great job.
Later the building next to hotel had a super loud and noisy roof-top party on Saturday night, and the staff told me they won't help solve this problem, which definitely made me feel very bad and uncomfortable.
I personally don't like the attitude and capability of the staff working here, except for this Jessica lady.
June 10, 2013
Rated 4 out of 5 by Indo1 The hotel has great amenities.
Hotel is clean and water and coffee are free. The coffee needs a spike with a better brand.
June 11, 2013
Rated 5 out of 5 by BigRobbieStyle Staff was very attentive
Great staff, they called me by name and accommodated my late checkout request.
May 30, 2013
Rated 5 out of 5 by Robin Westside Brew House
I have been coming to the Four Points Manhattan Chelsea for some years -- both for business and pleasure. It is in a great location but as I travel alone alot on business, there are times I just want to have a good meal in my hotel. Westside Brew House has just joined this hotel. It is simply perfect. They re-did the interior of the restaurant/bar and moved it notches from before. The food was excellent and those that ordered while I was there also complimented the food. The menu is varied, and in the evening, the music is fun but not blaring. There is a great list of specialty cocktails and all are served in a frozen stemless martini glass. Such a nice touch. Linen napkins, a woven placemat and friendly bartender. After my 14 hour day -- who could have asked for more! But there is something else that needs to be noted. Although NYC is famous for its diverse and fabulous restaurants, for a morning breakfast meeting, there are slim pickings. There is one usual "power breakfast" place, but the last time I met there, with my new president, among others, it was so noisy you could not hear yourself think. The Westside Brew House has an amazing breakfast menu from the divine to healthy options. With te decor and no noise distractions, it is a PERFECT place for breakfast. And if you enjoy dining al fresco, there are tables in its front courtyard area.
I do not write reviews all that often, I travel too much to make sure I get that "thank you" back to a business even with the best intentions. I made a promise to myself this time that I would take the time. Enjoy the hotel, but there is nothing better than a well-run, thoughtful dining experience for business or families that deserve accoulades. Congratulations Four Points and Thank You Westside Brew House.. I'm coming back to NY in mid-June and again in July and will be staying at this hotel simply for your incredible add to the overall Starwoods experience.
June 1, 2013
Rated 3 out of 5 by CMHALI Only in NY
I've stayed at several Four Points across the country. They're the bargain basement of the Starwood hotels, but typically clean and comfortable. I should have known that in NY, it would also mean VERY VERY SMALL! My only other complaint was the towels. They were as old/used as the towels you get at a cheap gym. One plus that I didn't take advantage of was the free Billy's Bakery cupcake upon arrival. It's my favorite Bakery in town!
May 28, 2013
Rated 5 out of 5 by PeterPan Good staff
Perhaps one of the friendliest hotel staff ever. Altia, Hussein, Hakim, and Jessica were always friendly, welcoming and helpful. In all the hotels in NYC that I can pick from, this hotel ranks as one of my favorites.
May 30, 2013
Rated 5 out of 5 by kookyterp Great Location
The hotel is in a great location with access to the wonderful area of Chelsea. Daily cupcakes from Billy's Bakery put this hotel over the top :)
May 28, 2013
Rated 2 out of 5 by sawlawyer Wouldn't come back
Our room smelled like chlorine and there was a huge wet spot on the ground under the air conditioner. Definitely not worth the money it cost to stay there.
May 27, 2013