Rated 5 out of 5 by NYCGuy86 Exceptional Staff
The staff at this hotel was wonderful. I had reserved this hotel after a horrible night in my previous hotel and left the Four Points remembering why I'm glad I"m an SPG member. Katherine at the front desk was especially helpful, allowing me to check into my room early and following up soon after to ensure that everything met my expectations. They exceeded them. Everyone at the front desk was a pleasure to deal with.
While travelers from other locations might comment on the room size, (it is smaller than your standard hotel room) I say it's on par for NYC in terms of square footage. The room is also laid out very well. Everything is nicely integrated into a combo dresser/desk unit with conveniently placed power/usb connections. The bed was extremely comfortable. The bathroom can feel a little tight but it's hardly worth mentioning. I will definitely consider this property on my return trips to the city. Well done, Four Points!
January 25, 2014
Rated 3 out of 5 by Calvinwei The hotel is ok given the location and price
The hotel is great in location and minimal satisfactory in terms of amenities and facilities.
February 10, 2014
Rated 4 out of 5 by TheEmu Welcome cupcake from Billy's
This hotel is really in a great location, and the welcome cupcake from Billy's saved me a trip there, where I would have over-indulged!
I spent one night here, as I wanted to be near Penn Station for an early train. Ended up realizing it is one of my new favorite spots to stay in the city.
The restaurant wasn't open, but the menu looks like it'll be great.
All the staff were exceedingly helpful and curteous.
February 21, 2012
Rated 5 out of 5 by JasonChicago Great hotel
I had a great time staying at this hotel.
February 6, 2014
Rated 4 out of 5 by Hayadd06 Overall, pleasant stay, comments are for improvements only
Rooms were very comfortable and clean. Had called concerige a week before about ordering a birthday cake for a member of our party. Was told that it would be in one of the rooms, didn't follow through with it, no cake. Had to have my key redone everyday, was told keys weren't very good and that it happend alot. Went down for coffee on Sun morning about 6:45 and there was no coffe, I asked no coffee on Sun, was told housekeeping came in late and it would be awhile, thought apology would have been nice?
December 15, 2011
Rated 5 out of 5 by PoppaBear Great for business
I have stayed here several times over the last few years - and am never disappointed. The rooms are decent sized (for New York), the beds very comfortable, and internet access very responsive. I also appreciated having a coffee maker and no mini-bar - the latter I never use and typically have to shut them off to eliminate the noise of the fridge. Great shower, and great location in mid-town; there is a Whole Foods half a block away if you're in a pinch and just want to grab something from their deli and eat in the room. About the only thing that could be improved is that the A/C is a window unit, and can be a bit loud when it's on.
July 23, 2012
Rated 4 out of 5 by Akuryo Great Stay
We stayed for only 1 night with two adults and two kids under 3yrs old. The staff were immediately helpful with the valet service, getting our stuff to the room, answering our questions and making our tired kids brighten up after a long drive. In addition we were upgraded for free.
The only thing that wasn't perfect was the tv. Although we didn't come there to watch tv it was helpful to have in the evenings to keep the kids quiet but unfortunately many of the channels did not work and there was only one kids channel.
January 13, 2014
Rated 5 out of 5 by FrequentFanny Great Location! Helpful Staff!
We arrived in the city early and although we couldn't check in yet they tagged our luggage and let us store it there and when we came back later all of our things were up in our room waiting for us! It was a pleasant surprise!!
July 17, 2012
Rated 5 out of 5 by Leipah NYC jan 1-5 2014
Alitia and the rest of the staff went out of their way to answer questions and help with basic directions and pointers.
The rooms were very clean and maintained during our time away during the day.
This hotel is situated far enough away from Times Square but close enough to great restaurants, a whole foods and the 23rd street subway to make it very convenient.
Breakfasts in hotel bar were basic but good and food at night as standard bar food.
If you want a reasonably priced hotel with great location and service I highly recommend this property.
January 6, 2014
Rated 1 out of 5 by fh2013 very disapointing stay
No water to shower on Thanksgiving Day -- none. Beds weren't fully made. Stayed there in the past and it was great. Will not stay there again.
November 30, 2013
Rated 5 out of 5 by HenryC Excellent Staff
I usually stay at this hotel when I visit NYC since it's convent to everywhere including Chelsea Market. The rooms have been recently renovated and they are clean. Although the bathroom wasn’t professionally finished, it was nice and clean. I want to give shout out Catherine and Steve for going out of their way to help out with our friend who decided to cancel their reservation past deadline. Super staff!
November 4, 2013
Rated 5 out of 5 by Shellie Four Points Chelsea
The staff and room ere perfect!
I stay at this hotel several times through out the year.
January 15, 2014
Rated 5 out of 5 by NikkiB01 Nice place to say in Chelsea
The staff at this hotel was extremely friendly, accommodating and offered complimentary, delicious cupcakes upon check in. The room was clean, cozy and in a great area to explore the NYC life!
November 18, 2013
Rated 5 out of 5 by joy2013 THE STAFF
I know people only call in when they have a problem and few call in when things go well but I have stayed at this hotel for 5 years every other week and I adore the staff. I am sad to see so many leave recently . You are so lucky to have such kind caring people work for you . I have seen so many abusive people give them a hard time and they handle it like such pros. I saw people wanting free rooms because they didn't sleep well because of street noise and berate the staff. I sleep like a baby and ignore the sounds of the city .
March 16, 2013
Rated 2 out of 5 by PeterLeo Plumbing has problems
I've already written the hotel staff about this, but received no reply.
The room I was in had serious problems with water pressure. The shower would be unusable in the morning for 1-2 minutes before finally kicking in with proper pressure. I reported it several times, maintenance left a note that they were unable to duplicate. I finally gave up reporting when it became obvious it wouldn't get fixed during my stay.
It's an annoyance that is unacceptable in a $350/night room geared towards business travelers. It's not a charming B&B, it's a 125sqft cube of a room geared at business travelers who want things to work. The lack of reply from staff in the post-visit email is disappointing and unprofessional.
December 17, 2013
Rated 3 out of 5 by ccccc Slightly better customer service recommended
Overall my experience was fine, but I wanted to relay one incident. While I was checking out there were 4 customers in line and only one staff available to check customer out. The process was taking a long time and several of us needed to catch flights.
During this time another employee was standing behind the concierge desk surfing Facebook. He took no notice of the long line. A better use of his time would have been helping the customers who were waiting rather then surfing Facebook.
December 10, 2012
Rated 5 out of 5 by KSUB Exceptional Service
I travel to NY at least 30 times yearly and make every effort to stay at the Four Points on 25th. Lauren and Stephen, at the front desk, are exceptional employees. They are always friendly, greet you with a warm smile and remember your name. The whole staff makes business travel, after a 15 hour day, seem a bit easier. They always recognize me as a Platinum member and make me feel that they really appreciate the business I give to their property.
January 13, 2012
Rated 3 out of 5 by Sindy13 Good location
This hotel is conveniently located; however, I paid for a CITY VIEW room and my view was the wall of the next door building. I thought that by booking the CITY VIEW would be a bit better than the TRADITIONAL rooms, but apparently is the same thing? you just pay more? Also the bathrooms were not that clean when I got to my room. I could still see hair from previous guests on the floor.
August 7, 2013
Rated 5 out of 5 by HelenJ Still a great hotel!
So often when you return to a hotel, it is not as good as you remembered. However, this is not the case with this hotel.
We have stayed here on 3 different visits (from 3-5 days each time). The hotel is consistently wonderful with marvelous staff to assist your needs, clean comfortable rooms and great linens! Location is fabulous with subways and landmarks close by. We love it and can't wait to return!
March 26, 2013
Rated 5 out of 5 by Justin74 A jewel of an hotel
I am someone who has travelled all over the world and stayed in very fancy hotels. I was unsure what to expect at this hotel, but there is nothing i don't like! Very clean, great bed, wonderful airconditioning, free wifi, free water and a terrific staff. I like Chelsea, might notbe for everyone, but there is even a Whole Foods across the street! Definitely will always make this my go to NY hotel!
August 11, 2012
Rated 4 out of 5 by EssorPartners Nice hotel for the price in Manhattan
Whenever other SPG hotels are too expensive in Manhattan, I try to stay in this property. The rooms are slightly dated but this is a Four Points. The staff is always very nice and will do their best to help.
I come to NYC perhaps 10-12 times a year, and I end up staying here perhaps 4-5 of those times. Location is 2 blocks away from major subways and there is never a lack of Taxis on 7th Ave.
May 13, 2012
Rated 5 out of 5 by ChefDanielle There every weekend!
Because of going to school on the weekends in NYC I have to find a place to stay that is economical, convenient and no hassle and after staying at 3 other Four Points around NYC Four Points Chelsea is my favorite and offers all that! The staff is incredible and are so helpful in all my needs! I will definitely continue to stay at this hotel every chance I get and recommend it to everyone!
October 24, 2012
Rated 5 out of 5 by Joan61 Christmas Week in the City
One of my necessities where ever I stay is cleanliness. Thank you 4Points. I also was pleased that everyone I met on staff was genuinely happy to take a moment to answer questions and help when needed.
I enjoyed having the Brewery restaurant on site and available. From housekeeping, to the front desk and our friendly bar keep, all made our stay stress free. Thank you
December 29, 2013
Rated 2 out of 5 by Dowboy Unprofessional Staff
In terms of comfort and location, it met my needs. However, the staff was embarrassingly lacking in professionalism. Upon arriving, I heard a woman behind the front desk announce "Oh, my fly is down again." Minutes later, another arriving family wheeled an overflowing luggage cart into the lobby - apparently there was no bellhop around to help them unload. The final straw was the next morning...I put the "Do Not Disturb" sign on my door in preparation for a conference call. Sure enough, thirty minutes into the call, housekeeping knocked on the door forcing me to put my colleagues on hold. Probably would not stay here again, there are just too many other options available to put up with these amateur annoyances.
December 8, 2011
Rated 5 out of 5 by Shellie NYC Chelsea stay
I stay at this hotel frequently for business.
It is in the Chelsea neighborhood and there is a Whole Foods right across the street.
The staff at the front desk is always friendly and they periodically have delicious Billy cupcakes.
April 21, 2013
Rated 5 out of 5 by visitor1 Great location
This location was perfect for us. There were so many interesting things to see and do close by. The fitness center offered everything we needed since it was raining outside. The cupcakes at check in we're an added surprise treat!
August 22, 2012
Rated 5 out of 5 by NewYorkNick NY minute
I was pleased with this hotel, the staff, specifically the location. I felt that it was perfect for the purpose of my stay which was to show an international friend of mine a weekend in New York.
March 15, 2013
Rated 3 out of 5 by SMMHOU GREAT staff!
Front desk staff is exemplary! The renovated rooms are a disappointment. Terrance is great!
August 5, 2013
Rated 4 out of 5 by Orjos2 They aim to please
This is the third time I've stayed here & they have not disappointed yet. Any issues I had were promptly addressed. A special mention to Elisa who checked me in. Plus a cupcake,
January 12, 2012
Rated 5 out of 5 by BigRobbieStyle Staff was very attentive
Great staff, they called me by name and accommodated my late checkout request.
May 30, 2013