Rated 3 out of 5 by Shell99 Average, rooms need a face lift
Overall, room is quite small, even for a NYC hotel. My largest complaint is that the AC unit is a wall unit that is two inches from the floor and could not cool my room below 73 degrees which made for uncomfortable sleeping conditions.
June 30, 2012
Rated 4 out of 5 by HankE Super friendly and attentive staff, good room
Stayed for 2 nights in mid July 2012. The room and bathroom were clean and comfortable. But what really stood out was the attentive and friendly staff. From check in to check out, the staff was smiling, courteous and helpful. Good job!
July 18, 2012
Rated 5 out of 5 by PeterPan Good staff
Perhaps one of the friendliest hotel staff ever. Altia, Hussein, Hakim, and Jessica were always friendly, welcoming and helpful. In all the hotels in NYC that I can pick from, this hotel ranks as one of my favorites.
May 30, 2013
Rated 3 out of 5 by Matt987 Worth the Price
It was a small room but of course in NY most places are small. It was a little dirty but they were doing a remodle so that is to be expected. I would definatly go back.
July 24, 2013
Rated 5 out of 5 by islandgirl1 LOVE THIS HOTEL
I have been staying here around 6 years and the staff here is GREAT from the front dest to housekeeping . Always friendly
August 13, 2013
Rated 2 out of 5 by mking Not the best
The rooms are just ok, but nothing above average. My main problem with this hotel is the lousy wifi which is making it difficult to work form the hotel. I would call the front desk to complain but my phone doesn't work either.
March 5, 2013
Rated 5 out of 5 by Rich99 Perfect Getaway
The Chelsea Four Points is close to restaurants, the High Line and walking distance to the theater district. The staff is friendly and helpful. You can't ask for a beeter place to get away to the city for a weekend or overnight!
October 13, 2012
Rated 5 out of 5 by millionm concert stay
Was in town to see a concert. Have stayed here before and always enjoy location and the staff. Very comfortable rooms and close to public transportation. Plenty of places to shop and dine and great to always back to for a rest.
October 28, 2012
Rated 4 out of 5 by RachelOnTheGo Comfortable and clean
For a place to rest your head in NYC, this is one of the best I've found, especially in this area. Very clean, great staff, and the restaurant is wonderful. Plus, free FAST internet and a cupcake! Highly recommended.
February 20, 2013
Rated 4 out of 5 by mickey well worth the price
the hotel was clean and new.
the bath was clean and new and spacious for an NYC situation
the help was professional and interested.,
the food was good.
the location was perfect for easy walk to Penn Station
April 6, 2013
Rated 4 out of 5 by Traveler311 Great Location and friendly staff
The staff was great in all communications from check in to check out. Rooms are nice and clean. Shower great. could use some room by the sink for my toiletries but that too was manageable. Enjoyed our stay.
October 17, 2012
Rated 2 out of 5 by tsparks Last choice for SPG properties in NYC
I booked this hotel because I am a SPG Gold Member and it was located very close to the venue that I was working at. I take one trip to NY a month and normally stay at the Four Points on 40th between 8th and 9th, but took a chance because this one was more convenience. But, I quickly learned it does not have the same customer service or cleanlieness as the other Four Points location.
- Upon checking in the front desk agent did not acknowledge my SPG membership and ask what complimentary gift I could receive.
- I was placed in the worst possible room on the 2nd floor directly above the bar. The next morning I requested to be moved and they were sold out and could not move me. The front desk agent was not very friendly, which is unusual for SPG properties.
- The mattress was exposed....which is gross. You would think such a large property could use bed skirts?
- The room is so small - which is definitely expected of hotels downtown, but this is not a good space for people coming into town for work and may actually want to use the desk.
- Wireless internet is free - which is a plus.
July 16, 2012
Rated 5 out of 5 by GirlsTrip50 Great value for the price
Love the location that this hotel is in. The service is always excellent. The hotel is very clean and comfortable. This is one of my favorite places to stay in NYC. I'm looking forward to coming back.
October 2, 2012
Rated 5 out of 5 by JJforreal Great Location
I loved the location. Two blocks from the subway station, Whole Foods 100 feet away. It was better than being in the Times Square congestion. The staff was very friendly and helpful.
May 24, 2013
Rated 5 out of 5 by thomdar Nov 26-28th/11 - great hotel
Great hotel and would stay again. Hotel is small, rooms are small but clean and at the Sheraton standard, so very good. Great location as well. Great value. Thanks Four Points for the late checkout!
December 4, 2011
Rated 3 out of 5 by thecherub88 needs updating
it's not a bad hotel but the place needs a bit of updating. the staff were great which improved the stay somewhat.
July 27, 2013
Rated 5 out of 5 by tbamd Friendly and Clean
Our room was cleaned everyday, and the staff was always smiling. all staff that we came into contact with had a smile on their face everyday for us! thank you for making our stay fun!
April 23, 2013
Rated 2 out of 5 by Cindab Room noisy
Room was very noisy. We were on the 6th floor and could hear the bar noise below. We could also hear every conversation in the small hallway and doors slamming in the early morning hours.
October 10, 2012
Rated 5 out of 5 by Rich Staff was outstanding.
All of the staff members we met at the hotel went out of their way to make our stay enjoyable. No request was too much for them, and they always responded with a smile.
May 13, 2013
Rated 5 out of 5 by Danielle Great Experience
The staff was friendly, very helpful and knowledgable. The bed was very comfortable and the room was neat and clean. You can't expect anymore for the price we paid. We will return.
January 28, 2013
Rated 4 out of 5 by Venezia Very friendly and helpful staff
The staff and especially the manager Hakim treated me very well. Very clean room and bath, modern tasteful decor and wonderful comfortable bed. I would definitely return
May 9, 2013
Rated 5 out of 5 by jetsetter Great hotel, staff, and location
This hotel exceeded my expectations. Friendly helpful staff, excellent location, and very comfortable rooms. I will definitely staye here again and I would reccomend it to friends!
December 7, 2011
Rated 4 out of 5 by Jeanny Great location hotel
Excellent location near Times Square and other local attractions.
August 6, 2013
Rated 2 out of 5 by sawlawyer Wouldn't come back
Our room smelled like chlorine and there was a huge wet spot on the ground under the air conditioner. Definitely not worth the money it cost to stay there.
May 27, 2013
Rated 4 out of 5 by conig4 Great location
Location walking distance to Mad. Square Garden, good shopping and restaurants, Will book again at this Location. Thanks for the good services for myself and my children.
December 14, 2012
Rated 3 out of 5 by BR058 Simple and friendly
A compact well located hotel, rooms a little tight but it works. Only a short walk to the subway, staff are very friendly, casual and helpful.
A good recreational hotel
July 13, 2012
Rated 4 out of 5 by Metoo Great stay
Nice hotel. Great staff. Just south of Times Square and just north of Soho. The menu could be updated. Awesome muffins at check in. Small rooms, but its Manhattan.
March 31, 2013
Rated 4 out of 5 by Kathyn21 Diamond in the rough
We booked this room in advance and when I showed up in New York City at 1:00am all I could think is what did we get ourselves into. The area looked a little rough at night however looks are deceiving – This city is beautiful. We walked into the hotel and were greeted with a friendly smile. Check-in/out and parking were quick. We got up to our room - 2 teenagers in tow and were pleasantly surprised. The room was as small as we expected but it was clean and very comfortable. We were always engaged by friendly staff no matter where we saw them. The restaurant was under construction but there were many great places to eat in the area. The Hotel was walking distance to almost everything this beautiful city had to offer. We did have a couple of issues - one of the elevators was broken and it took 3 days to fix and there was a bar with a patio located outside our windows which was noisy at night until about 2:00am. I mentioned them to the staff and they were very understanding and tried to change our room however the Hotel was booked solid for the weekend we were there. If I went back to New York - I would stay here again.
March 19, 2012
Rated 4 out of 5 by Grace2013 Cleanliness
The room was clean and had everything I needed for my stay. I will definitely stay there again!!! The staff was extremely helpful!!!
June 19, 2013
Rated 4 out of 5 by fellows Simple, comfortable, good location
I especially liked the quality of the bed. Very comfortable and a special treat. Otherwise a solid business-stay hotel in a convenient part of town. Friendly staff.
April 2, 2012