Rated 5 out of 5 by Luli79 Excellent location & facilities. Amazing customer service!
This property has a great location, very close to several subway stops (2 blocks) and to key attractions. Rooms and public areas were renovated recently so everything looks brand new. Rooms on higher floors have great views of the Empire State. I have also stayed at one of the spacious suites, which offers a very large balcony and amazing views. Front desk agents are all extremely helpful, friendly and efficient. They are all amazing! I have stayed at this hotel for both business and leisure at least 8 times and will keep coming back! My home away from home!
November 16, 2014
Rated 4 out of 5 by TheEmu Welcome cupcake from Billy's
This hotel is really in a great location, and the welcome cupcake from Billy's saved me a trip there, where I would have over-indulged!
I spent one night here, as I wanted to be near Penn Station for an early train. Ended up realizing it is one of my new favorite spots to stay in the city.
The restaurant wasn't open, but the menu looks like it'll be great.
All the staff were exceedingly helpful and curteous.
February 21, 2012
Rated 1 out of 5 by Pamela Roaches Mold Leaking celings
Big cockroach in my room, mold in the bathroom, dusty dirty room.Moved rooms water leaking from ceiling from bathroom above my room.
Flies in the restaurant, leaking ceiling in lobby on the way to the restaurant.
Need I say more?
Shame on Starwood. No amount of bonus points will ever make this stay right. Nice manager & general manager. Not worth the money. Will never return here. For nearly $500 a night?? NO
October 2, 2014
Rated 4 out of 5 by Hayadd06 Overall, pleasant stay, comments are for improvements only
Rooms were very comfortable and clean. Had called concerige a week before about ordering a birthday cake for a member of our party. Was told that it would be in one of the rooms, didn't follow through with it, no cake. Had to have my key redone everyday, was told keys weren't very good and that it happend alot. Went down for coffee on Sun morning about 6:45 and there was no coffe, I asked no coffee on Sun, was told housekeeping came in late and it would be awhile, thought apology would have been nice?
December 15, 2011
Rated 1 out of 5 by Tomassal1977 as a SPG gold member, I´m very dissapointed...
I came again to the website to take a look on the size of the room, because what we see on internet is not the same compared with what we have in fact. Very small room (impossivel have 2 beds according the picture). Bathroom small.
I do not recomend this hotel.
November 6, 2014
Rated 5 out of 5 by PoppaBear Great for business
I have stayed here several times over the last few years - and am never disappointed. The rooms are decent sized (for New York), the beds very comfortable, and internet access very responsive. I also appreciated having a coffee maker and no mini-bar - the latter I never use and typically have to shut them off to eliminate the noise of the fridge. Great shower, and great location in mid-town; there is a Whole Foods half a block away if you're in a pinch and just want to grab something from their deli and eat in the room. About the only thing that could be improved is that the A/C is a window unit, and can be a bit loud when it's on.
July 23, 2012
Rated 5 out of 5 by FrequentFanny Great Location! Helpful Staff!
We arrived in the city early and although we couldn't check in yet they tagged our luggage and let us store it there and when we came back later all of our things were up in our room waiting for us! It was a pleasant surprise!!
July 17, 2012
Rated 2 out of 5 by ChuckR Great location; bad experience
Great location in Chelsea but a property that needs some sprucing up and a restaurant (even for breakfast) that doesn't cut it. They can't even get the coffee hot and the milk cold!
October 25, 2014