Rated 1 out of 5 by Pamela Roaches Mold Leaking celings
Big cockroach in my room, mold in the bathroom, dusty dirty room.Moved rooms water leaking from ceiling from bathroom above my room.
Flies in the restaurant, leaking ceiling in lobby on the way to the restaurant.
Need I say more?
Shame on Starwood. No amount of bonus points will ever make this stay right. Nice manager & general manager. Not worth the money. Will never return here. For nearly $500 a night?? NO
October 2, 2014
Rated 4 out of 5 by hycheong85 Great quality for the price!
I liked my stay at the hotel. There was no major issue and my stay was fine. Staff seemed quite busy and overloaded with guest requests, but it was not a concern for me. For the price I paid, it was probably the best quality one could find in Manhattan, considering its location. I would be back if the rooms are available with some promotions.
October 14, 2014
Rated 3 out of 5 by Urbantraveler Good location
We picked this hotel for location! The hotel web site gives a rate for a taxi from the Newark airport which is 1/3 the actual rate. I suggest removing that information.
September 29, 2014
Rated 4 out of 5 by TheEmu Welcome cupcake from Billy's
This hotel is really in a great location, and the welcome cupcake from Billy's saved me a trip there, where I would have over-indulged!
I spent one night here, as I wanted to be near Penn Station for an early train. Ended up realizing it is one of my new favorite spots to stay in the city.
The restaurant wasn't open, but the menu looks like it'll be great.
All the staff were exceedingly helpful and curteous.
February 21, 2012
Rated 5 out of 5 by RobbieDC great location; great staff
Awesome location and the staff was friendly.
September 23, 2014
Rated 4 out of 5 by TravelJunkie2014 Comfortable stay, good location
Property met all our basic needs: clean, comfy, (mostly) quiet, friendly & hospitable staff. Wish the on-site restaurant was more appealing--loud sports bars just aren't our thing (a hipster wine bar would better suit us :))
Good location for easy access uptown and downtown and especially Chelsea, which is perfect for art gallery-hoppers. Plenty of eateries around, and a Whole Foods just across the street.
Easy to get to from EWR (NJ Transit to Penn Station, then a quick walk to the hotel).
Will definitely be back!
September 14, 2014
Rated 4 out of 5 by Hayadd06 Overall, pleasant stay, comments are for improvements only
Rooms were very comfortable and clean. Had called concerige a week before about ordering a birthday cake for a member of our party. Was told that it would be in one of the rooms, didn't follow through with it, no cake. Had to have my key redone everyday, was told keys weren't very good and that it happend alot. Went down for coffee on Sun morning about 6:45 and there was no coffe, I asked no coffee on Sun, was told housekeeping came in late and it would be awhile, thought apology would have been nice?
December 15, 2011
Rated 1 out of 5 NEED email receipts
I just want an email receipt without having to beg for it. I ALWAYS have to ask for it from certain hotels - this is one of them. you sent me a reservation confirm, now send me a receipt!!
September 12, 2014