Rated 5 out of 5 by Lauren13 Fantastic stay!
My partner and I were in town to attend the 2014 NYC Vegetarian Food Festival and were looking for a place to stay that was close to the location. This hotel was perfectly located to both the event and several subway stops, which made getting around the city a breeze.
When we arrived, we were greeted by an awesomely friendly doorman who helped us with our bags. The front desk attendant was very friendly and helpful - we were even able to check in earlier than our scheduled time.
The room had a great view of the city, was very clean, and the BED - we slept like babies!
As we were checking out of the hotel a few days later, we were already making plans to return to this hotel for another visit to the city.
March 3, 2014
Rated 1 out of 5 by maxadelic I paid full price while you were renovating?
I was really disappointed in my stay, as you were renovating and that created major disruptions for me. The hotel stunk, and the smell permeated into my room on the third floor. I asked the staff to move me, which they did, to the 19th floor, where it still stunk, but a little less. The gym was closed, the lobby was freezing (and dirty) and i honestly don't know how you can expect us to pay full price with that kind of disruption.
March 3, 2014
Rated 4 out of 5 by Teu30 Friendly
Checkin took seconds. Smiles were everywhere. Quiet. Efficientt. That is in a nutshell.
February 26, 2014
Rated 5 out of 5 by SGRAinchelsea Greeted with a cupcake
I can't tell you how excited I am to have found this hotel- I travel to NYC on business and to visit friends frequently, and prefer to stay in my old neighborhood of Chelsea. I was greeted at check-in with a cupcake from Billy's Bakery- which had been my favorite bake shop when I lived in NYC! Everyone was pleasant and helpful, and the room was comfortable, clean, and had everything I needed. All in all, a great stay in a great location, and most important, affordable. You all have just won my business.
February 18, 2014
Rated 5 out of 5 by JTnPA Close to Chelsea Art District
I stayed at the Four Points Sheraton (Manhattan Chelsea) to attend my art exhibition opening just down the street. The staff was friendly and accommodating - making my experience a good one (despite the 8" of snow).
February 16, 2014
Rated 3 out of 5 by Calvinwei The hotel is ok given the location and price
The hotel is great in location and minimal satisfactory in terms of amenities and facilities.
February 10, 2014
Rated 5 out of 5 by JasonChicago Great hotel
I had a great time staying at this hotel.
February 6, 2014
Rated 4 out of 5 by LakeWylie Terrific Value
You can't beat some of the pre-paid prices for this hotel in this city...period! The staff are all super. Plus, you have the added bonus of being near the M and 1 trains. I will stay again.
January 28, 2014
Rated 5 out of 5 by NYCGuy86 Exceptional Staff
The staff at this hotel was wonderful. I had reserved this hotel after a horrible night in my previous hotel and left the Four Points remembering why I'm glad I"m an SPG member. Katherine at the front desk was especially helpful, allowing me to check into my room early and following up soon after to ensure that everything met my expectations. They exceeded them. Everyone at the front desk was a pleasure to deal with.
While travelers from other locations might comment on the room size, (it is smaller than your standard hotel room) I say it's on par for NYC in terms of square footage. The room is also laid out very well. Everything is nicely integrated into a combo dresser/desk unit with conveniently placed power/usb connections. The bed was extremely comfortable. The bathroom can feel a little tight but it's hardly worth mentioning. I will definitely consider this property on my return trips to the city. Well done, Four Points!
January 25, 2014
Rated 5 out of 5 by Shellie Four Points Chelsea
The staff and room ere perfect!
I stay at this hotel several times through out the year.
January 15, 2014
Rated 4 out of 5 by Akuryo Great Stay
We stayed for only 1 night with two adults and two kids under 3yrs old. The staff were immediately helpful with the valet service, getting our stuff to the room, answering our questions and making our tired kids brighten up after a long drive. In addition we were upgraded for free.
The only thing that wasn't perfect was the tv. Although we didn't come there to watch tv it was helpful to have in the evenings to keep the kids quiet but unfortunately many of the channels did not work and there was only one kids channel.
January 13, 2014
Rated 5 out of 5 by Leipah NYC jan 1-5 2014
Alitia and the rest of the staff went out of their way to answer questions and help with basic directions and pointers.
The rooms were very clean and maintained during our time away during the day.
This hotel is situated far enough away from Times Square but close enough to great restaurants, a whole foods and the 23rd street subway to make it very convenient.
Breakfasts in hotel bar were basic but good and food at night as standard bar food.
If you want a reasonably priced hotel with great location and service I highly recommend this property.
January 6, 2014
Rated 5 out of 5 by Joan61 Christmas Week in the City
One of my necessities where ever I stay is cleanliness. Thank you 4Points. I also was pleased that everyone I met on staff was genuinely happy to take a moment to answer questions and help when needed.
I enjoyed having the Brewery restaurant on site and available. From housekeeping, to the front desk and our friendly bar keep, all made our stay stress free. Thank you
December 29, 2013
Rated 3 out of 5 by Gregg27 Althought this hotel has been remodeled and the rooms are better there is still room for improvement.
I have stayed in this hotel atleast 15 to 20 nights this year and never have good service in the restaurant. They are very slow and seem to need alot of additional training. It is not due to being busy as sometimes I am the only customer in there.
December 22, 2013
Rated 5 out of 5 by JTB1959 Enjoyable Experience
Upon check in and check out, the staff were very friendly, cheerful and helpful. Enjoyed the complimentary cupcakes upon arrival; the bed was amazingly comfortable; the reading lights on each side of the bed was a first time treat; the room was clean; although on the 14th floor, the hot water for the shower came on almost instantly. Enjoyed my stay immensely.
December 17, 2013
Rated 2 out of 5 by PeterLeo Plumbing has problems
I've already written the hotel staff about this, but received no reply.
The room I was in had serious problems with water pressure. The shower would be unusable in the morning for 1-2 minutes before finally kicking in with proper pressure. I reported it several times, maintenance left a note that they were unable to duplicate. I finally gave up reporting when it became obvious it wouldn't get fixed during my stay.
It's an annoyance that is unacceptable in a $350/night room geared towards business travelers. It's not a charming B&B, it's a 125sqft cube of a room geared at business travelers who want things to work. The lack of reply from staff in the post-visit email is disappointing and unprofessional.
December 17, 2013
Rated 5 out of 5 by SamNC Excellent Service
This was my second time staying at this location. It was even better than the first time. The rooms were very clean and the view was great. The staff is always so friendly and helpful . The doorman was great helping to get car service and making recommendations on things to do. Also the Brewhouse restaurant in the hotel was outstanding. Very good food and a nice clean atmosphere.
December 9, 2013
Rated 1 out of 5 by joseph7716 This hotel should not be an SPG hotel
The staff are rude and unwilling to help, the lobby is not comfortable and not clean, the coffee area not clean and the food very bad and unhealthy.
In my opinion the management has to change. It reminded me of the service I use to get in Moscow during the communist time. This is not the American way or the SPG standard
December 3, 2013
Rated 1 out of 5 by Zackxu Staff attitude need improvement.
I checked in at 2:50pm. But finally I got my room at 5:00pm. They told me that there was a member checked out at 4pm. Is there only one room in the hotel? I'm a SPG member too. Also, They never apologize about the problem with their poke face. I will never stay at the hotel again!!
December 3, 2013
Rated 2 out of 5 by GinaN Rooms were tiny and toilet bowl was not working properly
We requested a King bed at booking instead we were given 2 double beds. I asked to switch but they said we couldn't. The toilet bowl was running the entire time. Room had an odor. Not pleasant. A waste of money and will never stay at this hotel again.
December 2, 2013
Rated 4 out of 5 by nrojas Excellent/Acceptable
Excellent location area, Acceptable level for Sheraton average
November 30, 2013
Rated 1 out of 5 by fh2013 very disapointing stay
No water to shower on Thanksgiving Day -- none. Beds weren't fully made. Stayed there in the past and it was great. Will not stay there again.
November 30, 2013
Rated 5 out of 5 by TitoPR Friendly staff and cleanliness
The customer services was excellent since thr time you entered thru the door to do thr chek-in and continued thru all my stay until the momment I did my check-out.
Also, the cleanliness of the hotel in general was excellent.
November 28, 2013
Rated 4 out of 5 by ITSMATT Just Great!!
Great location coupled with supurb service clean and comfortable. It was excellent all around for me. Highly recommend.
November 24, 2013
Rated 5 out of 5 by NikkiB01 Nice place to say in Chelsea
The staff at this hotel was extremely friendly, accommodating and offered complimentary, delicious cupcakes upon check in. The room was clean, cozy and in a great area to explore the NYC life!
November 18, 2013
Rated 5 out of 5 by leftwing Really nice
The hotel is very cozy, with only eight rooms per floor. Our room was small but had enough space to walk around. The staff was friendly. Very pleased.
November 18, 2013
Rated 5 out of 5 by Nikkik Dionn is Great!!!
Dionn at the welcome desk was truly amazing!!It is obvious he loves his job and went above and beyond to make sure our stay was great!I do have to say that no one else I came in contact with showed they cared as much as Dionn did.
November 13, 2013
Rated 5 out of 5 by Boboy41 great location,quiet,wonderful staff
I'd recommend this hotel to others for family fun.It is in the heart of the action in Manhattan and close to subway stations.Best of all the staff are so wonderfull and helpful,you'll feel like you are in a world class hotel.
November 6, 2013
Rated 4 out of 5 by ECRV Great Stay
I recently stayed at this property while on business in the city and it was great!! It was clean, property was in good proximity to many of the places I needed to go and the rooms made you feel right at home. My front desk agent Dione was very knowledgeable about his job and was patient/helpful with me while I resolved a credit card issue, he also took care of me always while I was coming and going thru the weekend. Definitely reward him for great guest service. I will stay here again if I have business in Midtown.
November 6, 2013
Rated 5 out of 5 by HenryC Excellent Staff
I usually stay at this hotel when I visit NYC since it's convent to everywhere including Chelsea Market. The rooms have been recently renovated and they are clean. Although the bathroom wasn’t professionally finished, it was nice and clean. I want to give shout out Catherine and Steve for going out of their way to help out with our friend who decided to cancel their reservation past deadline. Super staff!
November 4, 2013