Rated 4 out of 5 by Crlgrl13 Great Stay
We stayed at this hotel for a long weekend. The staff was wonderful the entire weekend from Check-in to Check-out. Everyone was gracious and attentive.
The room was compact but our intent wasn't to spend much time there so it totally met our needs. Great view of the city.
We ate breakfast each morning at the attached restaurant and that was great. Quick, friendly service and the food was good as well.
There was a wait for the elevators a few times but nothing that was a huge impact to our stay.
August 13, 2014
Rated 2 out of 5 by LuisX Overbook hotel.
I had stayed at this hotel before, it is a pleasant hotel but I happened to be there when they were overbooked. Showed in the middle of the night, was told reservation was cancel, went over reservation and at the end they put me in a bad room. Smelled bad, felt old, A/C was not able to cool room, and bathroom was borderline clean.
Big difference from the usual rooms.
August 14, 2014
Rated 4 out of 5 by JT4208 Budget friendly hotel in great location
Friendly staff and excellent location for seasoned visitors to the city.
August 12, 2014
Rated 5 out of 5 by HELM WONDERFUL HOTEL
AFTER SEVERAL RECENT DISAPPOINTING STAYS AT OTHER SPG HOTELS THIS WAS A MOST WELCOME AND PLEASANT RESTORATION OF MY CONFIDENCE THAT THIS IS INDEED A SUPERIOR HOTEL CHAIN. MARVELOUS EXPERIENCE.
July 22, 2014
Rated 4 out of 5 by pattik Hit or miss service
No help with luggage on checkin even though I was wearing a wrist brace. Check out was much better.
August 7, 2014
Rated 4 out of 5 by James520709 Good Hotel
The hotel is everything you would expect from a Four Points in Chelsea. Staff are always very responsive. The only thing I would note is that if you're on a lower floor in the back, the bar patio (not affiliated with the hotel, I believe), in back of the hotel gets quite loud - which has been the case for my last few stays. Not a huge deal for me, but could be if you need a quieter atmosphere. The gym is also pretty dark and dingy in the basement.
August 1, 2014
Rated 5 out of 5 by Damon1969 Four Points by Sheraton NY
The overall experience was great accept that the room never really cooled off. This was due to the small size of the room and the bed covering half of the vent where the cool air was coming out.
July 12, 2014
Rated 4 out of 5 by TheEmu Welcome cupcake from Billy's
This hotel is really in a great location, and the welcome cupcake from Billy's saved me a trip there, where I would have over-indulged!
I spent one night here, as I wanted to be near Penn Station for an early train. Ended up realizing it is one of my new favorite spots to stay in the city.
The restaurant wasn't open, but the menu looks like it'll be great.
All the staff were exceedingly helpful and curteous.
February 21, 2012