Rated 2 out of 5 by NYstateOfMind Not your typical Starwood experience
Let me start by saying, I found myself in a situation where I needed a room on relatively short notice. So I rang up SPG who told me the Four Points Manhattan Chelsea was only Starwood property in Manhattan with availability for the night. So I went ahead with my blind booking and found my way to the lobby where I was promptly checked in and told that despite being a SPG gold member, my room would be on the 2nd floor... understandable since I checked in a bit late, I suppose. At least I was given the option to pre-arrange a late check out at the desk so I didn't have to call down later.
Once I got up to the second floor and found my room, I immediately observed what seemed to be a plumbing fixture sticking out of the wall adjacent to my door. Never mind i thought as I swiped my key to settle in, I couldn't help but notice the complete lack of any kind of minibar/drawer! Is this some kind of new movement against overpriced snack food/drinks? They have USB charging ports by the bedside though, so thats a plus. The room was classic NY small with a view overlooking the pub's sky-roof, facing a bare art-lacking brick wall. The room had a noisy window style AC/heater which is your only source of air since the windows dont open at all (not even the couple inches that most NY hotel windows open). Upon trying to play some music before bed, I learned about another feature of the room, a broken alarm clock/radio! I thought this would probably be somewhat of an easy fix, so I called down to the front desk to have another one sent up to be swapped out. However, upon making that call, I was informed that they "just dont have extras on hand" and it would be impossible for me to get another radio. At which point, I was planning on asking for a wake up call but instead realized front desk, had hung up as soon as he'd finished his sentence (instead of the typical "is there anything else I could help you with"). Needless to say, I decided to just set an alarm on my phone. I can't say much about the bathrooms except that they were clean and featured a soap dispenser style shampoo and conditioner fixtures mounted on the wall in lieu of typical "tiny toiletries"; which reminded me of something you'd find in a gym locker room shower stall, not at a Starwood property.
When morning arrived, the paper... didn't. Although I was able to facilitate the late check out I had arranged when I arrived, and was quickly checked out, I feel overall this location needs some improvement to be on par with other properties in the city.
May 3, 2015
Rated 5 out of 5 by HighValues Always a pleasure...
I always enjoy my stays at the Chelsea Four Points - it's like a home away from home. All staff I encountered were courteous, friendly and professional - particularly Christine at the front desk.
The rooms, while small, are spotless and well appointed; the hotel is in a great location and carries a nice selection of newspapers.
I look forward to my next visit.
April 29, 2015
Rated 1 out of 5 by Jp2121 Hotel shouldn't be classified as four points by sheraton
Stayed at this property for 6 nights, first room they put us in has a broken shower and bathroom door lock. Moved us in another room and water in the sink is not clear, very cloudy as you use it, i brought this up to management and they said it will clear up but didn't. Again, shower had a bad pressure but they fixed it for us, also door lock in this room is broken. Air condition very loud and woke us up when as it turns on and off, did not get any sleep. I told front desk and they told me to just turn it off...??? We placed an order for chicken wings but tasted old, something thats pre-cooked and fry when people order, who does that??? Worst hotel I have stayed at but I couldn't cancel because it was all prepaid. Don't stay here! It should be classifiedas four points by sheraton, this hotel gives sheraton a bad feedback.
April 6, 2015
Rated 4 out of 5 by cap860 great summer getaway
Late but well deserving review. great location to High Line and other attractions, Wine shop nearby, and breakfast place down the street is classic new york fare. Good location to explore city and using red line to get around. staff exceptional when we extended a night and found my SPG rewards information. Nearby to original shake shake and "EATALY" and chelsea market. Fun place surprising city view on higher levels. Only struggle is obvious parking situation offsite and navigating one way streets for a newbie.
March 15, 2015
Rated 5 out of 5 by Twister416 Great Stay and Great Front Desk Staff
The hotel was great. Location could not be better if you like to visit Soho, China Town, Lower Manhattan and anything else down there. Very close to the N and R line for travel uptown. My one piece of advice is to get a room that does not face the post office. You can hear the trucks backing up. Nicholas at the front desk was great. Picked out the perfect room. All in all a great stay.
January 23, 2015
Rated 4 out of 5 by Cnduktr Outstanding customer service
I had a problem with the heating unit in the room, so I went down to the front desk. Chris was knowledgeable about the issues they've been having with these new units, and said the engineer would be right up. Within 5 minutes, he was on the spot with a huge vac. He disassembled, cleared the air flow, and had it working like a charm right away. Then he came right back and delivered a space heater just to make sure I'd be comfortable. The engineer told me he'd be on-site until 11PM and to be sure and call if there were any more issues. THEN Chris called back five minutes later to make sure the problem had been fixed. (It HAS been fixed, and I'm toasty warm.)
The recently renovated rooms are terrific. They make great use of every available inch, with two ChargePoint USB chargers in the room - one on the desk and one on the nightstand! Plenty of drawer space, room safe, coffee maker, and terrific bright desk lamp for working. The room is super-spotless and even the housekeeping staff is cheerful and friendly.
I'm finicky about hotel bathrooms, and I wish they had included even a tiny vanity space for toiletries. There's just no place to set anything out in the bathroom. Also, I like a real directional shower head, instead of this detachable nozzle. Those are easy things to address as they continue to make constant improvements, and they usually do. The bathroom has nice amenities, and even has push-button dispenser in the bathtub/shower for shower gel, shampoo and conditioner!
Although I was able to use SPG points, the advertised rate was really competitive (especially for the 3-day MLK weekend) and I would have gladly paid for this delightful and unexpected find in Chelsea.
The staff was friendly and absolutely first-rate. I'll definitely stay here again.
January 18, 2015
Rated 4 out of 5 by IuvNYC Close to the Empire State Building
This Four Points Hotel is several streets south of the Empire State Building. The proximity was our reason to book it since we planned to tour lower Manhattan the following day. Front desk staff is very friendly and welcoming. He recognized my SPG gold status and upgraded my room to 22nd floor, its highest floor, with a classic city view. The hotel room is warm and cozy.
January 13, 2015
Rated 5 out of 5 by KaraE Incredibly welcoming
Stayed for a quick overnight in NYC. The front desk staff was friendly, attentive, and wonderful. The room had a good view north of Midtown, and the bed was as always, heavenly! I also stopped for a bite and beer at the restaurant, where the staff were equally as friendly and wonderful. It made the trip even better! Thank you.
January 6, 2015