Rated 4 out of 5 by Janblan Fantastic location
The location is the key selling feature of this hotel, but all other important features met or exceeded expectations. Rooms are reasonably sized for a Manhattan hotel and beds are comfortable. The staff is very helpful. An onsite restaurant / bar is a nice convenience. Free newspapers and coffee in the lobby. I would definitely stay here again, especially since I am a loyal Starwood member.
March 25, 2013
Rated 4 out of 5 by Slentz214 Great Staff!!
We had a Pleasant stay at the Sheraton... My only compliant was that we were "upgraded" after signing up for the rewards program and the room we were giving had two full size? Beds in it. My daughter, 6'4 husband and myself shared the room. The bed was just way too small for my husband and I.
The staff however was great! Very friendly courteous and prompt! We would definitely stay again.
April 7, 2013
Rated 5 out of 5 by nycshooterhotel Nice surprise
The hotel room was nice, clean and surprisingly quiet for New York City. The hotel staff I encountered seemed sincerely friendly. The young woman at the front desk that check us in was both friendly and accommodating.
The nightclub was small but packed with a great group of people ( Latin music puts you in the party mood) and the club staff made you feel like an old friend not a patron.
January 13, 2012
Rated 2 out of 5 by techexec Mixed/low quality, slow elevators, ok staff, sketchy street
We had a corner suite top floor which had amazing views of the empire state and Chrysler buildings but the room smelled a little dank and funky. I couldn't tell if the room had been renovated. The room had a mix of low and high quality. Examples of low-quality: beat-up, old furniture that could have been from a garage sale; ugly lighting, dank smell in the carpet and room, clean over dirty grout/caulk, shampoo and shower gel dispensers in the shower that you find in gym showers. Examples of high quality - nice sofa and marble in the bathroom. The check-in staff was not terribly knowledgeable of good restaurants in the area and referred me to one that was closing in 10 minutes. I ended up looking up my restaurant on-line. The street was filled with sketchy characters smoking and on cat call as I lugged my suitcase down the street. For the amount of money, I would probably stay at another SPG hotel in NYC.
August 26, 2013
Rated 5 out of 5 by jj1949 A Pleasant Hotel in a Big City
We have been at this hotel many times. Besides being a good location, they are reasonable (by New York standards) . The staff i always very pleasant and eager to assist with any questions.
March 10, 2014
Rated 3 out of 5 by Mst11 Train your staff
The person with whom I first met was efficient but abrasive. I was early, so the room wasn't ready. Instead of saying just that, she added it was because I had made a special request. And she just kept saying "Give me your bags. Give me your bags."I did not like her phraseology. There is a way to ask nicely, and there is a way to stste professionally, "The room is not yet ready. May I take your bags?" In the morning the noise from your workers was intolerable. There was work being done on a ceiling in a room across the hall, on the other side of the hotel from my room. The workmen kept the door to that unit open while he talked to the housekeeper, who was in another unit across the hall. The conversation never stopped. When I mentioned it to the front desk woman, the same woman who greeted me when I first arrived at your hotel, she denied that anyone was working on my floor. That was a terrible response.
October 16, 2012
Rated 5 out of 5 by JTB1959 Enjoyable Experience
Upon check in and check out, the staff were very friendly, cheerful and helpful. Enjoyed the complimentary cupcakes upon arrival; the bed was amazingly comfortable; the reading lights on each side of the bed was a first time treat; the room was clean; although on the 14th floor, the hot water for the shower came on almost instantly. Enjoyed my stay immensely.
December 17, 2013
Rated 5 out of 5 by rloyear Great staff, very friendly, excellent service!
We stayed here while moving to NYC. The staff was extremely friendly and very helpful.
Will be recommending this hotel to anyone who comes to visit NYC!
March 11, 2014
Rated 5 out of 5 by BobFwd Super comfortable bed
I enjoyed my stay at the Four Points, Hotel was well kept, staff was helpful and room was well sized for NYC. I would stay here again!
March 13, 2014
Rated 4 out of 5 by johns good location-comfortable beds
Stayed for one night. Once the room type and rate confusion was settled, had a nice stay. Received two adjacent rooms with VERY comfortable beds and large shower. Downstairs restaurant was convenient and staff was firendly & efficient. Not the most exciting street, but just a block from much shopping & activity on 7th or 6th Ave. Just a couple of blocks form to Subway
March 3, 2013
Rated 5 out of 5 by Suzanne17 Gorgeously quiet!
It was our first visit to New York, you were recommended by another Hotel in Greenwich. We virtually drove into town that day and found a room within 30 minutes. The room was comfy and well appointed, love the decor. We couldn't believe how quiet it was and we had a super sleep, the beds amazing.
Staff were helpful friendly in ever y area, didn't matter what time!
October 7, 2013
Rated 2 out of 5 by Mike25 Motel Feel
It seems that I just may have been unlucky based on all the other great reviews. The room was small which was expected. The room did not have a welcoming feel to it though. Felt run down and did not feel very clean. Shower floor could have used a scrubbing. The doors to the room are very industrial looking and were also stained. Did not feel like a Starwood property.
July 22, 2012
Rated 5 out of 5 by ryanthemick Perfect Midtown Get-a-way
Upon entering the hotel we were met by the most hospitable staff. The staff always greeted us with a smile and seemed very pleasant and accommodating! We even got cupcakes from a local bakery (so good!) for free when we checked in!
The room was newly remodeled and clean. Everything was nicely thought out and in a very small room every bit of the space was well adapted to add comfort for the guest. Don't expect to relax in a hot bath, but the shower was clean and roomy.
The staff gave us cards for free appetizers and drinks in the restaurant downstairs, the food was wonderful and the service better then we could have expected.
The hotel itself is located in a perfect location for the subway and close to Times Square and Broadway. Make sure you walk the couple of blocks to the High Line and walk up the road for pizza ($2.75 for two slices of great pizza and a coke!)
Perfect place to stay for the money!
Thank you to the staff!
August 26, 2013
Rated 3 out of 5 by Familytraveler45 Clean rooms, but administrative problems
As a frequent Four Points guest and SPG Rewards member, I was less than pleased with this hotel. First, they failed to charge my credit card after my "immediate payment" booking - I kept checking my card statement waiting for it to turn up. After a month or so I contacted the hotel, only to be told that "immediate payment" does not in fact mean "immediate payment," due to internal computer problems. They do payments only at checkout. Okay.
Secondly, my SPG executive room was not ready when I arrived at 4pm. We were so tired from our trip that we voluntarily downgraded ourselves to a cheaper room.
Thirdly, we found the concierge and front desk staff unfriendly. In our 4 day stay, we were greeted by only one person - a staff member who knew us from another 4 Points Hotel. The concierge was almost always looking down at her computer when we walked in.
On the plus side, the rooms were very clean and the restaurant excellent.
July 22, 2012
Rated 5 out of 5 by DB207 Great and comfortable stay
We were very impressed with the hotel and the staff. Right in the heart of Chelsea, this hotel was only a couple of blocks from the subway and centrally located. The staff was very knowledgeable about the area and had great recommendations for food. The rooms were a bit small, but this is to be expected in NYC. Thanks for the great stay. We will be back again.
July 8, 2013
Rated 2 out of 5 by strudles Disappointed stay
I've stayed here many times and I usually get a great room and have no complaints.
This time I got a room on the 10th floor and it was really loud each night from the outdoors bar downstairs. Earplugs didn't help either.
The other big complaint is that the internet speed sucks. 1mb up and 1mb down speeds...completely not useable for working from the hotel.
September 2, 2012
Rated 2 out of 5 by BaltimoreMC Just OK
Convenient location and cheap, but dark and depressing in general. Also, it felt a little scummy and greasy. There are giant prison-like doors on the room and bathroom. After I brought my bags up, I asked for a room that let in any kind of light and didn't look out on a blighted building, but the front desk said they didn't have anything else available.
March 20, 2013
Rated 4 out of 5 by davidandrebecca10 Great Customer Service
The customer service was Great
From the time i checked in untill the time i asked for an extended checkout, the service was exceptional.
My room had a great view of the empire state building and the room was always clean
about 30 min walking distance from time square and 10 min via subway.
Onsite Brewhouse had Good Food
and good room service food.
September 2, 2013
Rated 4 out of 5 by Ambbma Wonderful Staff/ Kind Staff
I immediately felt comfortable and welcomed when I arrived, and throughout my stay. The front dest staff AND the custodial staff were extremely kind and communicative. They responded to my need for a late check out because I'm a physician and needed an extra hour to sleep in due to an overnight shift on my horizon. I'm looking forward to my next stay.
April 20, 2013
Rated 3 out of 5 by James0303 Not SPG Category 5
Being a Lifetime Gold member of SPG and having stayed in a multitude of hotels all over the world, I am disappointed that they consider this a SPG Cat 5 hotel. At best, I would say its a 3. I was lucky enough to get "upgraded" to one of the 2 suites thay have in the hotel and it was still the size of a shoebox room you would get at a low end hotel in Tokyo.
The furniture, with exception to the bed, was very dated. The pull out couch was poor quality with a heavily worn, thin spring mattress. The elevator rocked and clattered going up and down and was quite small. Considering they only have two of these small units, it can be quite a wait getting up and down during peak times ... morning and evening.
The staff were nice and helpful I have to say and were pretty quick when we needed something.
Breakfast is served in a pub on the first floor for a price. Only coffe and tea are available for free and they were out 2 days we were there.
October 10, 2012
Rated 5 out of 5 by projectqueen All Around Excellent
Amazingly quiet hotel, not a peep all night, the staff were great. Despite the renovations going - on a wonderful stay. In town over night for business. Agree hotel needs updating but very clean and comfortable as is. Met my priorities - quiet, clean and very professional, friendly staff. Will definitely return. looking forward to seeing the reno!
August 2, 2013
Rated 5 out of 5 by Andy Great Downtown Location
The staff at Four Points were all exceptional. The desk anticipated and met your needs consistently. Bag handling and taxi availability exceeded any reasonable expectation. The rooms are dated and priced acordingly. The staff more then supplements this single drawback with over the top service. Four points has become our New York City destination.
May 13, 2013
Rated 4 out of 5 by Susan2 Perfect location!
This hotel is in the best location. Walk from Penn Station, all around Chelsea, the Village and Soho. Even convenient to Midtown.
The staff is exceptionally service oriented. The hotel is beginning some renovations as the rooms are in need of rejuvenation. That said, it was a pleasant experience and I'd recommend it based on service and value.
July 15, 2013
Rated 2 out of 5 by AustralianExpectations Ho hum
We moved from one hotel because of the poor quality of service and facilities and unfortunately what we found at this one wasn't a great improvement. The room was small, dark, tired and not particularly clean. Service was only just passable and although location was good, I will be looking for somewhere else to stay next time I'm in New York.
September 23, 2012
Rated 5 out of 5 by Fendy Best place to stay in Chelsea!
Clean bathroom and comfy bed. Staff were kind enough to accommodate our need for late check out. Cleaning crew were superb (one guy let us take the elevator down and the cleaning lady patiently waited to clean our room until we woke up late afternoon). We will definitely come back the next time we are in the city. Great overall experience!
May 7, 2013
Rated 5 out of 5 by JTnPA Close to Chelsea Art District
I stayed at the Four Points Sheraton (Manhattan Chelsea) to attend my art exhibition opening just down the street. The staff was friendly and accommodating - making my experience a good one (despite the 8" of snow).
February 16, 2014
Rated 1 out of 5 by joseph7716 This hotel should not be an SPG hotel
The staff are rude and unwilling to help, the lobby is not comfortable and not clean, the coffee area not clean and the food very bad and unhealthy.
In my opinion the management has to change. It reminded me of the service I use to get in Moscow during the communist time. This is not the American way or the SPG standard
December 3, 2013
Rated 2 out of 5 by Marina27 Wrong pictures
I was really disappointed, when I arrived. My room was so small.On the Internet the pictures looks so diffrent. The bed was way to small for 2 people but on the pic it wasn't a problem.We had no space 2 people in one bee. And the was no extra room for us or extra matress. And also we get no discount. I was really disappointed.
May 15, 2013
Rated 5 out of 5 by citytraveller84 Great location, friendly staff!
I really enjoyed my stay here, the reception staff were so friendly and after a very long day where I skipped breakfast and lunch, to arrive to free water and a special bakery treat was so appreciated(I am not sure if you have treats all the time but it was so welcomed) I would definitely stay here again when visiting the city
March 2, 2012
Rated 2 out of 5 by victor1212 Hotel in Chelsea
The hotel did not meet my expectations. The valet was not available on arrival so I had to find a parking garage in the area and lug all my luggage a couple blocks after a long day of travel. The key didn't work in the door twice, the light switch was broken and I had to turn the lights on and off by twisting the bulb.
March 28, 2013