Rated 2 out of 5 by RJA1422 Staff is only thing going for this hotel
Check-in and check-out is painfully slow. Rooms smell, are falling apart in some areas, the bathrooms remind me of 1985, and oh my gosh those incredibly noisy air conditioners. The rooms desperately need updating.
The staff is very patient and courteous.
September 8, 2014
Rated 5 out of 5 by AlwaysMty Have stayed here repeatedly
I would've given all 5 stars if not for the broken elevator with a huge convention and packed hotel limited to one elevator from Saturday mid-afternoon until Sunday night.
Also, for some reason the air conditioners in the rooms are very loud. Maybe it's time to update them.
Overall always great staff.
September 2, 2014
Rated 5 out of 5 by Anabelem70 A comfortable and nice weekend
The experience in the hotel and the facilities were great.
My bussiness travel was so nice that I stayed all the weekend and the next time I returned to Monterrey I will stay again in the hotel. thanks for a couple of great days
August 18, 2014
Rated 5 out of 5 by vrkaos Great Feautres.
GYM, Restaurant, Pool and all the amenities are great.
August 8, 2014
Rated 3 out of 5 by room607 not to stay other time
staff under prepared, I was involved in an incidente at coffe shop, between gets at any time the staff do some to solved it
Staff is not focus to service, lack of attention.
room 607 with problems at the shower, AC , carpet, courtains.
May 19, 2014
Rated 5 out of 5 by Lalo63 The hotel has excellent rooms
Exoected a lower comfort in rooms and I was pleasantly surprised
July 30, 2014
Rated 2 out of 5 by 1DanW The amazing Victor and the raining room
Victor assisted me with arranging for a car and a driver. He did a great job and made sure I was safe and well taken care of.
My room filled with water from a leak above. It looked like rain in the bathroom. I was promptly moved to another room.
July 25, 2014
Rated 3 out of 5 by FVD1233 My worst SPG experience
Staff was attentive, they took forever to check me inn, room was dirty and smelled horrible. never in my life would expect this kind of service from your company.
July 21, 2014