Rated 4.3 out of 5 by 146
Rated 2 out of 5 by WxGirLiz Tired traveller.
I stayed at this hotel for two weeks for business. It was booked for me by my company. I had a choice between about 6 different hotels and chose this one because of the name (Four Points Sheraton) and the closeness to my office. I was working at the office or in my hotel room most of the time. The first week my room 419 was ready and available when I arrived on November 18th. It was satisfactory to my needs but faced a busy city street. When departing on Friday November 22nd I requested for my return on November 25th a room facing the back of the hotel. I was accomodated and told I'd have room 802. On my return I arrived at 3:30pm and the room was not ready. No other comparable or better room was offered. Even when I asked for a different room I was turned down. I came back an hour later and was told the room was ready. There were still some partially used toiletries in the bathroom. The heater would turn on every few minutes and was extremely loud waking me up constantly through the night. I asked for another room and was told there was none for the length of my stay. The hotel seemed empty. A staff member even told me the occupancy was less then half because of the American Thanksgiving. I will not stay at this hotel again nor recommend this hotel to my coworkers.
November 30, 2013
Rated 5 out of 5 by LongGo1 Great Stay
the staff is exceptional!! Gr8 customer service.
November 17, 2013
Rated 3 out of 5 by Jimmy An average stay
Renovations are still ongoing.
The front desk was not to well trained, leaving me three hours without a room key, very inconvenient.
May 31, 2012
Rated 4 out of 5 by rockymountaineer This hotel was great for its beds, meeting facility and staff
The only negative point was that the bath did not drain properly when showering. The staff was so friendly, namely Kris, Sylvia and Yolanda in the restaurant!
November 10, 2013
Rated 4 out of 5 by BusinessSaudia Business Trip
Room was clean and modern. The TV remote not working well. Bathroom need to cleaned more. Mold on some area. The fitness room was adequate but not maintained well. used towels were all over the place
November 5, 2013
Rated 2 out of 5 by SunkissedPrincess The Bed was the Best Part
The reason i stayed here was because I had meetings at another hotel a couple miles away. I love Sheraton beds. I would NOT recommend this hotel - Most of the staff were rude and extremely un helpful. I left toothpaste and a toothbrush at home, every other sheraton ive stayed at - had these items available this one - did not. Sounds petty but when youve arrived at 11pm at night. - the last thing you want to do is go find one. (especially near the airport) .. The front desk could have been more helpful when i asked if there was a blackberry charger in their lost & found - they didnt even look - automaticcaly said no! Just seemed like they didnt care about their guests. My room did not have a bathtub -something i would have liked. I just cannot belive that that hotel was a ssheraton. . the only nice thing was the bed and pillows.
November 16, 2011
Rated 5 out of 5 by Gracia Friendly staff
This hotel had excellent facilities for the conference we attended. The room was excellent also. Thank you!
November 4, 2013
Rated 5 out of 5 by Dubbs Great Staff
Staff were wonderful, location is very good with parking available. Rooms nicely modernized
November 3, 2013