Rated 4 out of 5 by BigBill Convenience
New York and Long Island is full of rude folks, but this staff is rather nice. I've stayed here probably 10x since 4 Points took over, even stayed during renovations; very happy staying here, but NY is expensive and so is this for a 4 Points. Treatment by staff decent but not exceptional compared with national norms, nice for NY.
May 14, 2013
Rated 1 out of 5 by chepsi I had to leave
I had to leave due to an emergency prior to spending the night at 9pm and after being looked up and down by a male employee at the reception, the receptionist's only comment was "Well, you will still be charged for the room". Very disappointing on so many levels.
December 10, 2012
Rated 2 out of 5 by Nothappy The lot
The quality of the lot was unacceptable. While I understand there was significnt snowfall on Friday, I would have expected that the hotel could get their lot into a condition that was somewhat safe by Monday.
February 12, 2013
Rated 5 out of 5 by Jerry Great location. In the heart of the Island.
The staff, (especially Michael, the general manager) was very helpful. I would most likely stay here if on Long Island again.
June 11, 2013
Rated 4 out of 5 by NYRangers Good save
I have stayed at this property about a dozen times over the past few years. I have never had a problem in the past. On my most recent visit I was upgraded to a suite with my Platinum status. The bathroom had some cleanliness issues. As with any property issues can arise. What is of most importance is how the staff responds to an issue. The hotel management went above and beyond to make sure that everything was fixed and even went so far as to give me a good chunk of points as a show of goodwill.
Everything else with my stay was great. Very friendly staff, and as I said earlier they were very professional and proactive in fixing the slight problem with my room.
This is one of the reasons why I will continue to give this property my business.
July 9, 2012
Rated 3 out of 5 by KEGM12 Noisy
Our room was near the highway & so it was noisy. When rooms in the back are available those should be given first
December 9, 2013
Rated 4 out of 5 by JTCHANDLER The Staff is why I stay....
I have options when I travel, as does everyone. I choose to stay at the Four Points in Long Island because of the people. Mike and Willie always have a beverage and meal ready for me along with a great conversation. Tina always check on me to make sure I'm doing fine. The front desk is very helpful and accommodating. These folks take time to get to know their guests so that after a long day of travel or work you can unwind and feel a bit better about being away from home.
November 20, 2013
Rated 4 out of 5 by Disappointed127 Good service
We stayed at this hotel for the first time on 11/30 - 12/2 (2 nights). We were upgraded to a suite and were very impressed with the room. Everything was clean and in working order. We were very happy with our stay. We did not get the opportunity to try the breakfast. Maybe next trip we will.
December 3, 2013
Rated 4 out of 5 by Alisue Great stay!
This hotel was great! It was very clean, from the lobby down to the toilet. The air conditioner cooled the room wonderfully, which is huge for 2 people who get very hot while sleeping. The bed was extremely comfortable...better than any other hotel I've stayed at. Pillows could be firm instead of squishy. My only real complaint is the rooms could be a bit more sound proof, especially the window side nearest the highway because I could hear traffic. However, I still was able to sleep very well and I'm a light sleeper. Food at the private wedding guest brunch was fantastic! Also close to shopping and the LIRR station. I would recommend this hotel to anyone traveling to Long Island!
May 28, 2013
Rated 3 out of 5 by Nov23 Overall this was not a good experience
I placed an order for room service (breakfast). Using the card, I left the order hanging on my door overnight as instructed. It was never filled.
I prefer rooms where the drapes can pull close - allowing a dark room at night.
An electric outlet at the bedside needed.
The diner in the restaurant was great.
November 24, 2013
Rated 5 out of 5 by Rick164 Great breakfast buffet
Great staff couldn't do more to make you feel welcome. Wish it had an indoor pool.
November 30, 2013
Rated 4 out of 5 by Peggo55 Could have been excellent but for a couple of things
Booking this stay for two nights, to attend a family funeral, was very easy. Checking in was very easy too, and the clerk at check in was kind and helpful. The room was spacious, clean, and comfortable. The only thing missing was a table at which two could sit to have coffee and read the newspaper, though there was a desk with a chair and internet access. The internet connection was terrible! It was very difficult to get online and when we would it would cut off quickly. The signal was very weak. That proved a problem as we needed to do business via internet while away from home. Breakfast was not included in the stay and was pricey ($11.95 pp). So, we would have rated it an excellent if not for the poor internet, pricey breakfast and no table in the room. The staff was very nice and it was clean and comfortable, so we rate this hotel good.
September 30, 2013
Rated 5 out of 5 by LorelaiG Comfortable and convenient
I was at the end of a long trip for work, and my few days at the Four Points Sheraton Plainview were easy and comfortable. The staff was always so helpful and accommodating. I would definitely stay again!
October 30, 2013
Rated 5 out of 5 by Twinswim The People Make the Difference
The hotel itself is pretty standard Four Points, but what makes it awesome is the people that work there. They will ALWAYS smile, say hello and the service is incredible. I literally do not feel like I am satying in a hotel. The last thing I want to mention is the restaurant.....you will be amazed at the food that can be produced in a kitchen that small. Not fine dining, but great solid food at a fair price.
I appreciate the people there so much.
September 7, 2013
Rated 5 out of 5 by Chrissie29 Fluffy bed
As indicated above, everything was very nice. The bed, however, was amazing! I crawled in and was completely enveloped! A very luxurious feeling!
October 21, 2013
Rated 5 out of 5 by Roadwarrier69 The staff and food make the difference
I have travelled all over the world with SPG staying almost 600 nights in their hotels. I didn't expect much from this Four Points but was very pleasantly surprised. While the hotel really needs updated carpets, the staff were amazing and food was some of the best I have ever experienced at a SPG property
September 30, 2013
Rated 5 out of 5 Great Hotel and Staff
I've been staying here on a weekly basis for the past year or so and I really enjoy the Four Points. The greatest thing is the relationship I have with the staff who are always listening and going above and beyond.
I recently got wrongly billed for a night I didn't stay, and they refunded me, no questions asked.
Also the rooms are clean, breakfast is always good and overall it is a pleasure staying there. Definitely recommend.
September 21, 2012
Rated 3 out of 5 by msm856 Business trip
Had a few issues, most were taken care of. First the desk chair was not working properly (they replaced it). Second, the door keys were not working properly, (they came and fixed it) and finally the shower is an accident waiting to happen. The floor of the shower was slick as ice and 2x I almost slipped while in it (this needs to be addressed)
August 23, 2013
Rated 5 out of 5 by Hightower77 Hidden Gem off LIE. Comfortable Accommodations, Convenient Location
This hotel is a hidden gem just off the service road of the LIE in Plainview. Comfortable, quiet accommodations and friendly, professional staff. Absolutely the MOST COMFORTABLE KING BED we have ever slept in. The jacuzzi offered in some suites is an added bonus for a relaxing weekend. There is a large bar for socializing and free coffee in the mornings which is one of many added FREE amenities.
May 5, 2013
Rated 3 out of 5 by travel4biz2013 old noisy floor hotel
the beds are not the most comfortable and the gym is stuffy with basic equipment that is worn down. the floors are very noisy when people walk hard on them- so hope to have a larger room with a bed set back away from the door, and that the door is cut low enough to not let noise enter. restaurant food is ok at least - bar is ok-- people are very nice-- but I prefer other brands or chains.
March 22, 2013
Rated 5 out of 5 by Raveness Awesome staff
Check in was quick, I stayed during a blizzard the hotel was well staff. The staff in the lounge was amazing they managed to keep up with a full restaurant and room service requests. Food was very tasty the beer fresh and cold. The shower was one of the best hotel showers in recent memory perfect water pressure and temperature. I would stay at this hotel again and would recommend to others
February 13, 2013
Rated 3 out of 5 by Padre Rooms are dated
Stayed in one of the SPG Suites, the shower was very small, the toilet paper holders were 3 inches off the ground, the AC unit made a horrible noise every time the fan went on and off. The buffet breakfast is overpriced, if you choose your SPG Welcome gift as a free breakfast, they would only give it to me, not my wife who was with me, lame.
Place is dated and way overpriced.
April 23, 2013
Rated 2 out of 5 by PAMIKE Careless maid on duty
I checked in after a long drive to find a room that had not been vacuumed in 3 stays. The bathroom floor rug and washcloth looked like fraying rags for cleaning. Perhaps the maid should have been more aware and discarded the old linens. Convenient location and right off main hwy.
August 30, 2013
Rated 5 out of 5 by Brooklyn37 This hotel will exceed your expectations
The hotel rooms, facilities, and staff are all wonderful. The hotel is very well kept ; roooms are large and comfortable, and the staff is great. King bed, pull-out sofa, microwave and refrigerator - all the comforts of home. It is a very comforting and welcoming place. Also recently attended a 40-year high school reunion at this hotel - food and service was excellent.
November 27, 2012
Rated 2 out of 5 by Longislander1 Great location
We have stayed many times and this was our first dissappointment. I understand they were booked for all sorts of events,
so was sorry that we were not able to be recognized for years of membership with SPG the hardest thing was that the room smelled of smoke . The bar/restaurant (Willy) person tried hard to go out of his way to please us as well as other guests.
September 22, 2012
Rated 5 out of 5 by Lola211 Perfect for wedding guests.
Had family stay at Four Points by Sheraton for our son's wedding. It was a wonderful experience. Rooms were large, very clean and very friendly staff. We hosted a breakfast the following morning and it was perfect. Terrific waitstaff. Would recommend for any occasion.
August 23, 2013
Rated 3 out of 5 by MiMi08 Business Stay
the staff like always was nice. The bed was great! Unforunately the bathtub was really dirty. For most part a good stay.
September 18, 2013
Rated 1 out of 5 by VJen My room had a strong smell of mold
Unsuitable for a group gathering and stay.
September 23, 2013
Rated 4 out of 5 by Fred24 Hotel meets needs for my location needs
The hotel is fine, the front desk was great with the exception they did not have my SGP on file for someone who has been coming there for over 10 stays in 2012.
The eating area needs a ton of work - the Breakfast is really bad service and food, recommend you eat out!!!
They need to change the Food Service and Personnal in the AM!!
February 8, 2013
Rated 5 out of 5 by ontheroad72 good overnight
clean, comfortable. fitness center had a bit more equipment than expected. good breakfast buffet. didn't have chance to use restaurant/bar. definitely would stay again if in the area. only negative is that I thought the bathroom and one of the slickest tub floor surfaces I had experienced and I'm not prone to falling/slipping
December 25, 2012