Rated 4 out of 5 by Fred24 Hotel meets needs for my location needs
The hotel is fine, the front desk was great with the exception they did not have my SGP on file for someone who has been coming there for over 10 stays in 2012.
The eating area needs a ton of work - the Breakfast is really bad service and food, recommend you eat out!!!
They need to change the Food Service and Personnal in the AM!!
February 8, 2013
Rated 4 out of 5 by JanaD Comfortable convenient stay
Very comfortable bed and pillows (unusual for the pillows to be great, but they were). Convenient to my event in neighboring Melville and Syosset. Very helpful staff and shuttle driver. Clean, smoke free rooms, with air conditioning that worked perfectly. Definitely recommend for stays, whether business or personal.
July 4, 2014
Rated 5 out of 5 by ontheroad72 good overnight
clean, comfortable. fitness center had a bit more equipment than expected. good breakfast buffet. didn't have chance to use restaurant/bar. definitely would stay again if in the area. only negative is that I thought the bathroom and one of the slickest tub floor surfaces I had experienced and I'm not prone to falling/slipping
December 25, 2012
Rated 3 out of 5 by WSCH Pros and Cons of stay
Very nice staff
Phenomenal restaurant with impressive food selection and excellent service.
Fairly comfortable accommodations.
Convenient location [right off the LIE(495)]
Road noise (if your room faces the highway)
Questionable service: Asked for extra tissues from front desk (never delivered)
March 11, 2012
Rated 5 out of 5 by GP60 Great Time
just spent the night after our son's wedding and things couldn't have been better. from the check-in to check-out. great job by the bar staff for all of out late night partyers and same for the breakfast crew! Some the same, nice turn around by you! would recommend to any that asked.
Gerard and Paula
July 21, 2014
Rated 5 out of 5 by NJCowboy38 Continued excellence
As a frequent guest at this hotel I would like to say that the service of all the staff is exceptional every time. This is a hard task to keep on every visit but the personnel from check in to check out on all levels consistently give 100+% every time.
It is a pleasure to stay here and interact with such great people
December 4, 2012
Rated 3 out of 5 by golfer1719 Quality Of Room
The AC was on continuously irrespective of Temp setting. The two top shelf drawers were missing. The chair was broken with the seat coming off from the right side and the rusted strip/screws exposed with potential to scratch.
It was very disappointing to see such a room at $180+ a night.
July 25, 2014
Rated 5 out of 5 by Steph26 Great Hotel
I was extremely satisfied with my stay at this hotel. The hotel itself is gorgeous, up-to-date, and the room was perfect, making us feel like we were staying in an extremely upscale location for an affordable price. The staff was extremely friendly and curteous. I would recommend this to anyone visiting the area.
January 2, 2014
Rated 3 out of 5 by Platinum10 Platinum10
The room was satisfactory but the fire alrm went off at 2 AM. The staff indicated it was because of someone having a candle in their room.??? The problem was that the alarm kept going and going and going, and the staff didn't know how to silence it. Tough to get back to sleep after that.
Not a very pleasant stay.
November 26, 2012
Rated 5 out of 5 by Sickened1 Hurricane Sandy
Sean the desk manager was exceptional under very trying circumstances. He tried to make everyone feel at home knowing we were all dispplaced by this massive tragedy. It was hard on everyone and his welcome made it that much easier. all your staff went above and beyond to make these difficult that much easier.
November 3, 2012
Rated 3 out of 5 by Nov23 Overall this was not a good experience
I placed an order for room service (breakfast). Using the card, I left the order hanging on my door overnight as instructed. It was never filled.
I prefer rooms where the drapes can pull close - allowing a dark room at night.
An electric outlet at the bedside needed.
The diner in the restaurant was great.
November 24, 2013
Rated 5 out of 5 by Roadwarrier69 The staff and food make the difference
I have travelled all over the world with SPG staying almost 600 nights in their hotels. I didn't expect much from this Four Points but was very pleasantly surprised. While the hotel really needs updated carpets, the staff were amazing and food was some of the best I have ever experienced at a SPG property
September 30, 2013
Rated 5 out of 5 by Chewbacca55 Continued great service
Quick stay. Staff, especially Sean, was very helpful in getting me a reservation on a tight night. Michelle was her typicaly wonderful self at check in. The night guy (sorry about no name) is also superb and greats me with a great hello and MY NAME. Had a very nice dinner at the bar watching the game..
October 29, 2012
Rated 5 out of 5 by sky62 Great Staff
Just wanted to take the time to commend your staff for being so helpful and friendly during our recent stay. We live on Long Island and find this is not always the case with other establishments. It's nice to know we (Long Island) are being well represented by your friendly and efficient staff.
March 25, 2014
Rated 5 out of 5 by Stephanie2012 Great hotel for the price
I really enjoyed staying at this hotel. The only problem I would say is that the lighting in the room was TERRIBLE!!!! Other than that - it was clean, comfortable, a convenient location and nice!! I was missing a hairdryer and they were at my room with one within 2 minutes! Just awesome overall.
November 18, 2012
Rated 4 out of 5 by Disappointed127 Good service
We stayed at this hotel for the first time on 11/30 - 12/2 (2 nights). We were upgraded to a suite and were very impressed with the room. Everything was clean and in working order. We were very happy with our stay. We did not get the opportunity to try the breakfast. Maybe next trip we will.
December 3, 2013
Rated 5 out of 5 by NCcouple Great Staff!!
Everyone was so nice, Alicia and Sean at the front desk, Michael in the bar/breakfast area...they were all amazing. We were there for a wedding and had forgotten odds and ends, they always had what ever it was. I really enjoyed the warm welcome throughout the stay. We will stay there again.
April 18, 2012
Rated 5 out of 5 by Harsh83 Great experience, location and service
The hotel is well maintained, clean, very conveniently located. The staff were generally very helpful, in particular Amanda at the front desk anticipated our questions before we could ask and was super efficient in addressing our needs. Overall while a short stay but a great experience.
July 1, 2013
Rated 5 out of 5 by SamSir Well worth the distance
We recently chose this hotel for our two night stay during the music festival going on in Queens. Although it was relatively far from our destination, the staff, room comfort, cleanliness and facilities all made the extra travel very worth it. I'd highly recommend the hotel to others.
May 20, 2013
Rated 2 out of 5 by PAMIKE Careless maid on duty
I checked in after a long drive to find a room that had not been vacuumed in 3 stays. The bathroom floor rug and washcloth looked like fraying rags for cleaning. Perhaps the maid should have been more aware and discarded the old linens. Convenient location and right off main hwy.
August 30, 2013
Rated 5 out of 5 by joe130 The best features of this hotel
The Best features was the staff they worked very hard to make you welcome. For the first time traveling to Long Island what a treat this hotel is everything clean and well taken care of. a wonderful staff. we enjoyed our stay
August 15, 2014
Rated 5 out of 5 by Deedee902 Easy access from LIE
Attended a wedding in the area. Right off Exit 48, couldn't be easier. Clean rooms and very comfortable bed. Had a great stay here. Would highly recommended this hotel. Even had the opportunity to spend time at the pool.
August 11, 2014
Rated 4 out of 5 by Chinchilla Family Gathering
Four Points Sheraton, Plainview was most convenient for our family event.
Above all, the staff was wonderful.
Would have liked to have breakfast included. The buffet was meager and just so-so.
Beds were very comfortable.
No adjoining rooms on second floor.
June 19, 2014
Rated 5 out of 5 by Lola211 Perfect for wedding guests.
Had family stay at Four Points by Sheraton for our son's wedding. It was a wonderful experience. Rooms were large, very clean and very friendly staff. We hosted a breakfast the following morning and it was perfect. Terrific waitstaff. Would recommend for any occasion.
August 23, 2013
Rated 5 out of 5 by Kard38 Upgrade Surprise
We were staying here as part of a group of wedding guests, and were pleasantly surprised to learn that our room was upgraded as a Starwood preferred guest member. Hotel staff were very pleasant and responsive. Room facing the rear of hotel was very quiet and clean.
November 27, 2012
Rated 3 out of 5 by SuzieQ45 Needs a bit redone
Well I expected 2 queen beds in my room. They were definately not queen size! Most cabinets didn't shut properly due to being broken. Definatley expecting a much nicer atmosphere in the rooms. They look a bit old and rundown. I found hair in the sheets. Gross!
May 21, 2013
Rated 5 out of 5 by FourFifths This hotel has great people
From the front desk to the food service and bar, the people are friendly and tend to all your needs.
September 19, 2014
Rated 1 out of 5 by Pulty A Sorry Report
Let me list the ways: cheap toilet paper, hot-cold faucets turn counter to instinct, bacon was greasy and pancakes hard.
Nothing bespeaks a first-class hotel but the price.
August 18, 2014
Rated 4 out of 5 by TravellingFamily Great hotel!
We stayed here in between a day at the beach (Robert Moses State Park) and a day at the U.S. Open. The location was perfect, the staff was friendly and helpful, the rooms were clean, and the pool was nice for a dip. We definitely recommend this hotel!
September 5, 2012
Rated 5 out of 5 by MD12 Great and convenient location
While attending a wedding this weekend, I stayed at this location which was conveniently located to the train to/from NYC and to the event venue. Everything was clean, everyone was friendly and there were no problems.
July 15, 2014