Rated 1 out of 5 Dirty and uncomfortable
I stayed at the Four Points Sheraton Plainview on Long Island and was extremely disapointed. When I walked into my room, it smelled of smoke, even thought the hotel is a non smoking hotel. After the front desk was nice enough to move me to a suite, I proceeded to sit down on the couch and almost broke my back on a metal bar that is behind the cushions. I had to put two pillows behind my back so I wouldnt further hurt myself. The carpet, and couch we dirty and old as well. In the bathroom, the floor was sticky and the shower looked dirty and moldy. It was a terrrible stay and not what I have seen at other starwoods properties.
December 19, 2012
Rated 1 out of 5 by GoldSPG Smaller room than advertised
The reservation always for this hotel says "400 Sq Ft Of Oversized Guest Room" but in reality the rooms I have been getting as a Gold SPG member for three weeks are 336 Sq Ft (28 x 12) Of Small Guest Room size.
Bed comfort is above normal.
You will have to sign a document about the rooms being Non-Smoking every time you check-in. This is very annoying for a SPG member. This should be part of the SPG Profile so the guest is not nagged at every check-in.
There is plenty of free parking which is a pleasure.
November 13, 2011
Rated 4 out of 5 by Roy7 Not what it was
It has changed and going in the wrong direction
December 11, 2014
Rated 3 out of 5 by vbuk business travel
for the business traveler this is a great hotel.
December 10, 2014
Rated 5 out of 5 by dorine Excellent service & perfect for business trips
Was very happy with my stay. Every member of the staff was very accommodating & always had a cheerful smile & pleasant attitude at any hour of the day. The complimentary breakfast is a great feature & this hotel is close to my company headquarters. They have a free shuttle that brought me to & from my office every day & they worked my ride around my schedule. I would definitely recommend this hotel to others!
March 24, 2013
Rated 4 out of 5 by BigBill Convenience
New York and Long Island is full of rude folks, but this staff is rather nice. I've stayed here probably 10x since 4 Points took over, even stayed during renovations; very happy staying here, but NY is expensive and so is this for a 4 Points. Treatment by staff decent but not exceptional compared with national norms, nice for NY.
May 14, 2013
Rated 1 out of 5 by chepsi I had to leave
I had to leave due to an emergency prior to spending the night at 9pm and after being looked up and down by a male employee at the reception, the receptionist's only comment was "Well, you will still be charged for the room". Very disappointing on so many levels.
December 10, 2012
Rated 2 out of 5 by Nothappy The lot
The quality of the lot was unacceptable. While I understand there was significnt snowfall on Friday, I would have expected that the hotel could get their lot into a condition that was somewhat safe by Monday.
February 12, 2013