Rated 4.1 out of 5 by 107
reviewers.
Rated 5 out of 5 by MD12 Great and convenient location
While attending a wedding this weekend, I stayed at this location which was conveniently located to the train to/from NYC and to the event venue. Everything was clean, everyone was friendly and there were no problems.
July 15, 2014
Rated 5 out of 5 by Blas This hotel is very convenient to the highway
It was comfortable and has a nice lobby.
July 8, 2014
Rated 4 out of 5 by Victim20140707 Bait & switch room charges
I stayed at the Four points by Sheraton in Plainview, NY on 7/7/14 for 1 night. I go to Long Island from time to time and have stayed at various hotels. This is the first time I stayed at a Starwood hotel and I must say I am rather disappointed.
The room was fine. Hotel is clean. Making the reservations online was easy and I received a confirmation email, which was great. I received an email a few days before my stay - unnecessary, but a unique touch.
Upon checking in they asked if they could email my receipt in lieu of checkout. I confirmed my room rate and said that would be fine. At 2:10AM I received an electronic bill which was for $xxx total, which agreed with the rate I was quoted. We checked out just before 7AM. I dropped by the front desk to inform them I was leaving. At 7:02AM, minutes AFTER leaving the hotel I received a second email stating it was my final receipt and indicated my charge card was billed an additional 64.85. I verified my charge card that the wrong amout was charged to my account. I just spoke to "Eric" at that hotel and he verified indeed they did charge that since "they do not know if I broke a lamp or charged food to my room". What? I have never heard such nonsense in my life. He said it was customary. I have NEVER had any hotel do this before. He said it would be adjusted by this Friday. That is not the point. Now I have extra work. I need to follow up and make sure you folks do the right thing. As a result, I will never stay at any of your hotels again. I will also be sure to place a comment on the online web site I used to research hotels and inform viewers of your "customary" behavior. I will also facebook the world. What a disappointment. You should be ashamed - especially the sneaky way of doing it. Two receipts - one before you leave for the correct amount then another immediately AFTER you leave for a bogus amount.
This is a terrible business practice.
Disappointed consumer
July 9, 2014
Rated 4 out of 5 by JanaD Comfortable convenient stay
Very comfortable bed and pillows (unusual for the pillows to be great, but they were). Convenient to my event in neighboring Melville and Syosset. Very helpful staff and shuttle driver. Clean, smoke free rooms, with air conditioning that worked perfectly. Definitely recommend for stays, whether business or personal.
July 4, 2014
Rated 5 out of 5 by Jim218 Comfortable stay; Friendly Staff
I stayed in this hotel many times and it has been a wonderful experience to me. The staff are friendly and took care of me very well. The facilities in the hotel are really good.
June 30, 2014
Rated 4 out of 5 by Chinchilla Family Gathering
Four Points Sheraton, Plainview was most convenient for our family event.
Above all, the staff was wonderful.
Would have liked to have breakfast included. The buffet was meager and just so-so.
Beds were very comfortable.
No adjoining rooms on second floor.
June 19, 2014
Rated 5 out of 5 by Johnsc4vette Nice
The hotel is old,but nice. Staff was great! The Restaurant was very good! Great real fresh food at a good price. Breakfast in the morning was very good also. We did bring bathing suits for heated pool, but was never open!
June 16, 2014
Rated 3 out of 5 by SammyS Hotel was convienent to LIE
Hotel was in a good location. Staff was excellent but hotel needs an update badly. No smoking policy is great, but, the housekeeping staff needs to a refresher course on making the bed.
June 16, 2014