Rated 2 out of 5 by shellack Disappointed
When I made my reservation I requested a non-feather pillow as I am allergic to down. Upon checking in I asked if they had taken care of my request. They had not but said they would housekeeping up with a foam pillow immediately. 90 minutes later still no pillow. I called to the front desk & sat on hold for 20 minutes before someone came on the line to help. This person then put me on hold while she checked on it. 15 minutes later she came back & said housekeeping would be bringing it right up. 20 minutes later she called & said they had no other pillows available. Seriously! I would expect a hotel in that situation to go out & buy a freaking pillow. The internet was spotty - when it worked at all. And the bathroom was not clean & we had no shower gel in the dispenser. Lastly I was chagrined that there were no plugs at the bedside table for charging a phone etc. On the positive side, the bed (sans pillow) was comfortable, the public areas were nice & the location was convenient. All in all I expect a lot more from a Starwood property. Note. I originally wrote this review while in the hotel & went I hit the button to publish the review it changed my rating to 3 stars! No idea how that happened! Weird
April 6, 2014
Rated 5 out of 5 by Jay66 Pleasantly Surprised
As a Platinum 100, I stay at a lot of SPG hotels and my fair share of Four Points. When booking, my usual haunts were sold out and I was unsure about this property due to the ratings but I am glad I gave it a try. Here's the deal...
Check-in at front desk was great. Starsha and Chantelle were very friendly and accommodating. The room was clean, well appointed, and comfortable. I went down for my PLT breakfast in the AM and was surprised to see an omelette bar with all the fixings. Excellent breakfast. The best of it all was that the price was significantly lower than other area SPG hotels and parking was free.
I would come back here again for my next business stay. One of the better 4Ps I've stayed at.
January 22, 2014
Rated 1 out of 5 by Titaluz Worst staff ever
The staff at this hotel was one of the worst I've ever experienced. They messed up our reservations, that I made with two months in advance and the majority of the staff were not friendly or helpful at all. We had to have roller beds in a single room because of them giving our rooms to somebody else and they didn't even have freaking blankets for each roller bed. We had a blanket the night before but I guess they took the blanket we had and gave it to some other guest the next day. When I asked for another blanket the guest services girl at night was very rude to me. What kind of hotel doesn't have enough blankets for each bed they have?
March 22, 2014
Rated 1 out of 5 by KlyBot this is an SPG family hotel?
I've stayed with the entire family of SPG names, except 4 Points, until this trip. this must be the un-wanted step child of the family. there was a line a mile long to check-in. the room keys kept magically getting disabled and i was blamed for letting it get too close to my phone (which i didnt, the key stayed in my bag all day) - every single day i had to have a new room key made. every morning the coffee carafes in the lobby were empty. the business center actually charges you to use the computer and print documents. the "restaurant" was being manned by one person - the bartender. it took almost 2 hours to have a glass of wine & salad. and my room HVAC system sounded like a plane was crashing thru the ceiling. horrendous experience.
February 26, 2014
Rated 1 out of 5 by Winegoddess Totally Ignored
As I am on the Houston Live Stock Rodeo Wine Events Committee I will make reservations at this location due to its proximity to Reliant Stadium/ Center. My associate made a reservation for me as I had one more event before the kickoff of Rodeo in Houston. I requested that it be cancelled as fate would have it, it failed to get cancelled. I immediately called this property 2.24.14. I have yet to get a return phone call from the General Manager and his associate manager is rude when you call. The SGP Gold Member desk has called several times on my behalf no positive results. I have been totally ignored as a Gold Member.
March 21, 2014
Rated 4 out of 5 by MDandersonpatient Better than expected
My husband had surgery at MD Anderson Cancer Center and we needed to hang around town after he was discharged to make sure he was going to be ok. All the hotels close to MDA were booked, and the only rooms left were over $300. We found this one for about $110 per night.
It was quiet, comfortable, convenient. I would definitely stay here again and will do the next time I am in Houston.
THE ONLY NEGATIVE I HAVE, AND I HOPE SOMEONE FROM STARWOOD READS THIS, IS THAT THE FRONT DESK WAS SO RUDE WHEN THEY ANSWERED THE PHONE! THE WOMAN WHO ANSWERED THE PHONE WAS OUTRAGEOUSLY RUDE AND SHOULD NEVER BE WORKING THERE.
March 12, 2012
Rated 5 out of 5 by LisaCarbs Very Pleasantly Surprised
The hotel was very nice, very clean, very comfortable. Great location. The staff was excellent - very polite, very helpful, made me feel very comfortable.
March 17, 2014
Rated 5 out of 5 by ma4304 Very Enjoyable and Comfortable Stay
We recently stayed five nights at this hotel and loved it! The location was great, the rooms were comfortable and clean, and the staff were incredibly helpful and friendly. They provide free bottled water, free wi-fi, free parking, and a free shuttle to nearby locations. We'd definitely recommend this hotel!
June 11, 2012