Rated 1 out of 5 by jaimezja This hotel charged more than quoted and would not refund the difference!
I was quoted a price at the time of reservation, then overcharged upon checkout. Managers were not helpful with this situation and no credit was given to me. The room was hot and uncomfortable. The halls were also hot and muggy.
November 3, 2011
Rated 1 out of 5 by cwhitti Will not stay again
tonight is the second night that I have stayed here and the AC did not work. What is also frustrating is the front desk just doe snot seem to care
September 19, 2012
Rated 3 out of 5 by IGAM This hotel is in great location
I am SPG member and like the location, but I paid $150 for a night to stay up all night due to massive air condition noise, elevator noise and outside HWY. Room was average and ok, TV was old and poor picture. You need major improvement to ask me to stay in the this property again.
July 30, 2014
Rated 1 out of 5 by SPGGuestX Very bad guest service
Hotel manager and staff were very rude.
October 24, 2013
Rated 3 out of 5 by XJEX Slow Decline...
I have stayed at this location numerous times over the past year. I have yet to get a room where both the sink drain and the tub drain adequately and efficiently drain correctly. I am usually standing in a pool of water in the shower or leaning over a full sink of water while I shave. The curved shower rod prevents the bathroom from opening all the way - not necessarily a problem, but highly annoying. Headboards disconnected from the beds. Stains on the carpet. This last time, little bugs walking around the bathroom floor. The location is good, the pricing is OK, but it is obvious that little is being done to maintain, and the on-going deferred maintenance is mounting. I would have thought that Starwood would have tighter controls. In any event, it's an OK place, nothing more than for you to shower and sleep and move on.
July 23, 2014
Rated 1 out of 5 by Richie Worst Sheraton I have ever stayed at!
I cannot believe that Sheraton allows this hotel to carry their name. I have been a platinum member for 3 years now and have stayed at MANY Sheraton properties and was shocked and appauled at this one. My first room was so smelly that I only stayed in it long enough to turn around and walk out. My next room that they put me in was filthy. The carpet was stained, there was a dirty footprint on the bedskirt, the bathroom was deplorable, hairs on the walls, shower and sink!! The shower head was so dirty that only about half of the jets worked and the vent was filthy with dirt/dust buildup. My second room had no chair, did have an end table, but it was broken. When I explained to the clerk at checkout how terrible my stay was, his response was to offer me a complimentary coffee??? Stay away from this place, although the price was low, it is certainly not worth it!
July 24, 2014
Rated 1 out of 5 by morrisonhershfield Credit Card charge
My company had sent over the credit card authorization release form and when I check it they ask me for my credit card and I told them the CCA form had been sent over. Once he ran my credit card, he stated he showed that there is a credit card already and file and that his credit card would not be charge. Instead his card was charge and now is being told it will take 3 -10 business date. Our Company Morrison Hershfield does a lot of business with the Sheraton chains and this is unacceptable. Customer Service was very poor.
July 17, 2014
Rated 1 out of 5 by JJ628 awful experience
so unkind and attitude is so bad.
July 28, 2014
Rated 3 out of 5 by Zoe1234 Decent hotel for business travel
Overall, I'd really give this hotel 3.5 stars. It's clean and simple, and exactly what you'd expect from this type of hotel. The location is great: Very central to anything in Houston. The room is fine, although I wish it had a refrigerator. The bed and pillows were very comfortable, but the sheets are a little rough. Also, I had to blast the AC at 65 degrees to get it cool enough to sleep comfortably, but I also prefer it very cool. Room service was quick and accommodating, and the food was good quality. Although charging $5 for mac and cheese and calling it "homemade", when I'm pretty sure it was Kraft from the box is a bit of a stretch. Nonetheless, decent hot food when I didn't want to go out. I didn't use the gym, pool or other facilities, but everything looked nice and the free wifi worked great. The one odd, annoying thing was that my TV would randomly turn off in the morning every 20 minutes. Not sure if it's set to do that for inactivity, but it was a little quick. But overall, a good quality hotel and great location for a fairly low price.
July 25, 2014
Rated 4 out of 5 by Sid62 Great location
Enjoyed the hotels location the ease of access. Good value for money and close to Rice and the Medical center with lots of places to eat nearby
July 26, 2014
Rated 4 out of 5 by TravelGenie Nice Hotel
We chose this hotel b/c it is located in close proximity to our child's apartment in Houston. The neighborhood does not lend itself to strolling or shopping; but the hotel itself was very adequate for our lodging needs. Parking was a breeze, and the location is near a major interstate, so it is convenient. The hotel was extremely quiet. The pool area was quiet and relaxing. The bathroom was appointed well, with enough towels, etc.
May 13, 2014
Rated 1 out of 5 by Wetzb56 Not a place that I will stay in again or recommend
This hotel is a dump. The lobby is in good condition but the rest of the hotel is horrid. I was on the second floor next to an outside exit; there was nothing that prevented anyone from entering the hotel through that exit at any time; quite a safety hazard & the ground floor entryway stank of human urine. The grounds are not being kept up especially in the back - broken glass, fire ants, weeds, little grass. My room faced west; the blinds did not keep out the heat & the AC did not keep the room cool (>80). The bathroom had been redone. The tiles painted white but the paint was splitting & molding in the splits. The shower head & tub faucet were both loose in the wall & excessively caulked. Bathroom door only opened part way due to the shower curtain rod. The sink was filled with little black bits in the morning. TV was okay if you don't mind everything being red. The wall socket next to coffee pot was dead & fell out of the wall. Ice machine on the floor worked intermittently. I did request maintenance to check out the wall socket & the ice machine after check-in. Both were deemed acceptable by the maintenance guy. The noise from the drunks went on until after 12 AM. The front desk guy, white guy with glasses, was rude. Demetrius (?) was very nice & tried to smooth things over. I rented a car from Hertz at the hotel & it was hit before I could even drive it. This is the worst Sheraton property I have ever stayed in. It gets one star because I can't go any lower.
July 28, 2014
Rated 2 out of 5 by hacklab Not a great experience
For some reason most hotels in Houston are very expensive. I would stay at any other SPG property in Houston before this one if my work travel budget would allow it. The room are dated- dirty carpet, stains on walls, worn out. I have stayed at many Four Points previously and this is by far my worst experience with one. I would only stay again if cost required it.
July 21, 2014
Rated 1 out of 5 by linmen424 Old and Smelly
This hotel is very old. I want to emphasize this: it is OLD. Aesthetic remodeling attempts to cover up the need for a full refurbishment. It fails miserably. We stayed on the top floor and the ceilings are only a few inches above 6 FT. Our room smelled VERY STRONGLY of a certain illegal recreation that I may have partaken of in college. We even bought air fresheners trying to get the smell out of the room... didn't work.
Also, as far as location, it is next to an "adult" shop. Maybe that floats your boat... or maybe it doesn't.
January 2, 2014
Rated 4 out of 5 by BigO55 Pleasant surprise
After reading a few older reviews that were not complimentary, I was a bit worried. I was placed here for the 2014 OTC conference by my company.
The new owners have obviously had an impact on both the restaurant quality and beverage selection, but in staff friendliness and attitude.
May 11, 2014
Rated 4 out of 5 by e8ght888 Helpful staff
We are always recognized by the friendly front desk staff as Platinum members. They usually offer water and/or a huge cookie! Last night, the assigned room was muggy and the noisy a/c did not blow cool air. Starsha, at the front desk, immediately changed our room and offered breakfast to make up for our inconvenience. Although we had to move everything, we really appreciated the way she handled the situation so quickly. BTW, the beds here are especially comfy, best of all the 4 Points I've ever stayed.
December 21, 2013
Rated 4 out of 5 by DrBenk GM & Hotel
The GM, JOSH FRIEDMAN, has introduced a big improvement in the facilities and staff, but, as with any of the Starwood Hotels there are some communication difficulties of which he is trying to rectify.
Kamron Meier the F&B Manager has also made a big improvement in the Menu, & staff. Mike the Chef does an excellent job preparing the Gourmet Dishes and needs to be recognized, so, all in all, The KEY Managers do a great job in making a guest feel at home; good food and good services from all of the limited staff as it all comes down to the GM.. Josh being the Captain steers a very large ship smoothly
June 23, 2014
Rated 3 out of 5 by bigbelly my stay there
Good location and overall friendly staff. Larry of the maintenance department goes out of his way to help guests. Restaurant staff friendly; front desk reception overall friendly but some are lazy.
I received no recognition for my SPG status at all…….. the clerk told me that "all rooms here are the same" and "it doesn't matter what you status is". It turns out that she was just too lazy to look for more suitable rooms. The hotel is due for a renovation, however.
July 13, 2014
Rated 3 out of 5 by mompopp Party Central-Disturbing
The last two stays at this Sheraton, we were awakened by loud individuals running in the hallway on our floor between midnight and 4 a.m.
The hotel is well-located and meets our needs for family visits but the noise factor is getting to be a problem. We did not call the front desk but will do so in the future.
July 18, 2014
Rated 2 out of 5 by HoustonTraveller This hotel is not a safe bet for a good night's sleep
We spent one night at this hotel. Our bathroom had not been cleaned throughly before our arrival (hair on the back of the door, some dark substance on the shower curtain, etc.). Our bed had a HUGE hole in the middle so that my husband and I both slept at a 45 degree angle. It was pretty awful. Strange, because we stayed here several years ago with no problem.
The staff was very gracious in the morning and provided points by way of restitution, but I still can't recommend staying here.
July 3, 2013
Rated 5 out of 5 by bud0307 Excellent stay!
Rooms were very nice. Staff was helpful. Special thanks to Anthony in the restaurant/bar! Because of his great knowledge of the menu, and recommendations, we ate there every night during my three day stay. Wonderful personality as well! Made me feel right at home!
July 18, 2014
Rated 5 out of 5 by Mikie40 Nice room and responsive staff
We stayed 3 days. The room was very nicely decorated. We reported a couple of nonessential concerns (drain not draining fast and lamp needed bulb) which were handled within a few hours. The staff were friendly.
July 17, 2014
Rated 2 out of 5 by JJ62 Terrible Hotel
The hotel was terrible. The window was broken..told the person at the front desk Saturday morning before I left and when I came back NOTHING had been done. The room was adjacent to Highway 59 which made the traffic noise unbearable to sleep. Elevators were dirty. Food at restaurant was high priced.
July 14, 2014
Rated 2 out of 5 by Swood49 Needs updating
Two very nice men who were maintenance men were the best asset of this hotel. Extremely attentive to our needs. Front desk people were nice. Pool area was terrible. No straps in seats of every chair. No tables. The rooms are in bad need of updating. Nice welcome kit for guest. Compared to other Four Points, this needs a facelift.
July 13, 2014
Rated 5 out of 5 by kam95 Excellent Staff
From the moment that I got to the hotel, every staff member I encountered was extremely courteous. In all of my travels, I have never had such great customer service at any hotel.
June 23, 2014
Rated 3 out of 5 by Iricard It's Okay
I'd recommend this hotel for a quick in and out stay. Not high quality, but good quality. Staff is nice, people are friendly, and they are responsive when you have issues. The best part of this place is their customer service upon arrival, during your stay, and upon check out. That's what would make me come back.
July 12, 2014
Rated 2 out of 5 by Jenrock Needs a upgrade
I will never stay there again.
July 14, 2014
Rated 4 out of 5 by RCLafayette Good Hotel
Stayed here in July 2012. Was pleased with everything about the place. Location was what we needed. Room was clean and neat. Staff at desk was helpful and nice. Nothing bad to say about the place would stay there again.
August 18, 2012
Rated 1 out of 5 by Titaluz Worst staff ever
The staff at this hotel was one of the worst I've ever experienced. They messed up our reservations, that I made with two months in advance and the majority of the staff were not friendly or helpful at all. We had to have roller beds in a single room because of them giving our rooms to somebody else and they didn't even have freaking blankets for each roller bed. We had a blanket the night before but I guess they took the blanket we had and gave it to some other guest the next day. When I asked for another blanket the guest services girl at night was very rude to me. What kind of hotel doesn't have enough blankets for each bed they have?
March 22, 2014
Rated 4 out of 5 by galant28 Great price and great location
Great hotel for the price. Located close to Galleria without the hidden fees like parking. The hotel was better than expected. Clean room, comfortable bed and no noisy traffic. We are coming back again.
August 23, 2012