Rated 1 out of 5 by houstonian4 Needs Customer Service Training & Remodel
This hotel was extremely overpriced for the quality of the facilities and the service (or lack thereof). Painting in bathroom was peeling, floors looked dirty, the soap dispensers in the shower looked economical and cheap. When asked for state tax to be removed, I was told they could not do it at checkout. That only means it will have to be taken care of via phone as the state is NOT going to pay tax-ever. Created more work for all parties when it could have been handled at checkout. I will not stay at Sheraton or Starwood location again if I can help it!
May 9, 2014
Rated 1 out of 5 by Richie Worst Sheraton I have ever stayed at!
I cannot believe that Sheraton allows this hotel to carry their name. I have been a platinum member for 3 years now and have stayed at MANY Sheraton properties and was shocked and appauled at this one. My first room was so smelly that I only stayed in it long enough to turn around and walk out. My next room that they put me in was filthy. The carpet was stained, there was a dirty footprint on the bedskirt, the bathroom was deplorable, hairs on the walls, shower and sink!! The shower head was so dirty that only about half of the jets worked and the vent was filthy with dirt/dust buildup. My second room had no chair, did have an end table, but it was broken. When I explained to the clerk at checkout how terrible my stay was, his response was to offer me a complimentary coffee??? Stay away from this place, although the price was low, it is certainly not worth it!
July 24, 2014
Rated 3 out of 5 by bigbelly my stay there
Good location and overall friendly staff. Larry of the maintenance department goes out of his way to help guests. Restaurant staff friendly; front desk reception overall friendly but some are lazy.
I received no recognition for my SPG status at all…….. the clerk told me that "all rooms here are the same" and "it doesn't matter what you status is". It turns out that she was just too lazy to look for more suitable rooms. The hotel is due for a renovation, however.
July 13, 2014
Rated 3 out of 5 by Mike458 Staff needs help
The hotel is fine and in a great location.
The staff doesn't have it together re check in or accomodation of any requests.
August 11, 2014
Rated 2 out of 5 by NPV1 Dirty hotel
The hotel was dirty and the a/c did not work very well
August 11, 2014
Rated 5 out of 5 by PittsburghTravelGuy Great Hotel for Business
Location is excellent for my business needs. Very comfortable rooms and friendly staff
August 10, 2014
Rated 1 out of 5 by Dean2014 Needs to be remodeled
Carpets old dirty and musty. Road noise from highway next door. A/C in my room did not work. Elevator dirty, floor tiles broken and cracked. Mono-spigot bathroom faucets, which mean only way to have hot water is with water on full force.
August 3, 2014
Rated 5 out of 5 by AliceSA No negatives on this review.
My experience was superb. Everything was wonderful from the time of check in to departure. Very comfortable and environment. Would highly recommend this for its features and its location.
August 5, 2014
Rated 4 out of 5 by thibby bed and pillow quality super comfortable
I would like to suggest a complementary breakfast as a part of the stay. Our previous three week travel to the west, we experienced a comp breakfast everywhere we stayed.
August 5, 2014
Rated 4 out of 5 by CassDavid Very Comfortable!
Great experiece! Staff was friendly and very helpful and very clean rooms!
August 7, 2014
Rated 2 out of 5 by hacklab Not a great experience
For some reason most hotels in Houston are very expensive. I would stay at any other SPG property in Houston before this one if my work travel budget would allow it. The room are dated- dirty carpet, stains on walls, worn out. I have stayed at many Four Points previously and this is by far my worst experience with one. I would only stay again if cost required it.
July 21, 2014
Rated 4 out of 5 by Bcat Nice rooms
I stay at this hotel frequently for business travel. It is conveniently located and has easy access to major thoroughfares. The one negative which I think should be addressed is that the bathroom doors are hinged to open into the bathroom instead of swinging out from it. The bathrooms are small and the door barely misses the toilet upon opening. I have banged my elbows many times just fighting with the door. How about a sliding/pocket door? Or just reverse the hinging and jamb to allow the door to open "out" instead of "in"?
April 24, 2014
Rated 2 out of 5 by MarcSF This hotel has gone down hill!
I have stayed at this hotel more than a dozen times over the last 5-10 years. It's close proximity to the medical center and central location to get to downtown Houston was main selling feature. Staff was always friendly - to the point of welcoming me by name when I checked in. The last year or so, the staff has all turned. Their attitudes are negative. They are focused on their personal conversation and not servicing customers. Hotel was remodeled a few years ago and now is getting run down as they did not maintain their great remodel. Finally when on a previous trip I requested (several times) to speak to the general manager he was always too busy to see me, nor would he call me when I left my number. OH.... and the breakfast buffet? STAY AWAY.. food sits there for hours.... ugh!
May 17, 2014
Rated 3 out of 5 by Zoe1234 Decent hotel for business travel
Overall, I'd really give this hotel 3.5 stars. It's clean and simple, and exactly what you'd expect from this type of hotel. The location is great: Very central to anything in Houston. The room is fine, although I wish it had a refrigerator. The bed and pillows were very comfortable, but the sheets are a little rough. Also, I had to blast the AC at 65 degrees to get it cool enough to sleep comfortably, but I also prefer it very cool. Room service was quick and accommodating, and the food was good quality. Although charging $5 for mac and cheese and calling it "homemade", when I'm pretty sure it was Kraft from the box is a bit of a stretch. Nonetheless, decent hot food when I didn't want to go out. I didn't use the gym, pool or other facilities, but everything looked nice and the free wifi worked great. The one odd, annoying thing was that my TV would randomly turn off in the morning every 20 minutes. Not sure if it's set to do that for inactivity, but it was a little quick. But overall, a good quality hotel and great location for a fairly low price.
July 25, 2014
Rated 3 out of 5 by mompopp Party Central-Disturbing
The last two stays at this Sheraton, we were awakened by loud individuals running in the hallway on our floor between midnight and 4 a.m.
The hotel is well-located and meets our needs for family visits but the noise factor is getting to be a problem. We did not call the front desk but will do so in the future.
July 18, 2014
Rated 2 out of 5 by Swood49 Needs updating
Two very nice men who were maintenance men were the best asset of this hotel. Extremely attentive to our needs. Front desk people were nice. Pool area was terrible. No straps in seats of every chair. No tables. The rooms are in bad need of updating. Nice welcome kit for guest. Compared to other Four Points, this needs a facelift.
July 13, 2014
Rated 4 out of 5 by Sid62 Great location
Enjoyed the hotels location the ease of access. Good value for money and close to Rice and the Medical center with lots of places to eat nearby
July 26, 2014
Rated 5 out of 5 by bud0307 Excellent stay!
Rooms were very nice. Staff was helpful. Special thanks to Anthony in the restaurant/bar! Because of his great knowledge of the menu, and recommendations, we ate there every night during my three day stay. Wonderful personality as well! Made me feel right at home!
July 18, 2014
Rated 2 out of 5 by JJ62 Terrible Hotel
The hotel was terrible. The window was broken..told the person at the front desk Saturday morning before I left and when I came back NOTHING had been done. The room was adjacent to Highway 59 which made the traffic noise unbearable to sleep. Elevators were dirty. Food at restaurant was high priced.
July 14, 2014
Rated 3 out of 5 by Iricard It's Okay
I'd recommend this hotel for a quick in and out stay. Not high quality, but good quality. Staff is nice, people are friendly, and they are responsive when you have issues. The best part of this place is their customer service upon arrival, during your stay, and upon check out. That's what would make me come back.
July 12, 2014
Rated 1 out of 5 by JJ628 awful experience
so unkind and attitude is so bad.
July 28, 2014
Rated 3 out of 5 by Ajetlgd1 Not Sure
While Guest Service Agents- Stasha and Erica were great, I cannot say the same for Griselda. After checking in to the second room and finding the bathroom less than clean, the counter had what appeared to be mascara and there was hair on the floor. After waiting for an extended amount of time. I stepped into the hallway to hear Griselda on her cell phone. I asked her was she coming to clean 615 and she said yes. I suggested that she tell whoever she was talking to to hold on and get finished with her work.
October 4, 2013
Rated 5 out of 5 by TeMann Great Hotel and Service!
Had a good time at the hotel. The hotel and the staff were excellent. They went far and beyond for me and my time there. Will be staying there again for my next trip to Houston.
Starsha was great and really put in extra time and effort with me on directions, places to eat and every other question that I had. Also, the night front desk clerk was excellent. More employees should be like the staff here.
It was a pleasure to stay here and look forward to my next visit in the next coming months.
February 19, 2014
Rated 5 out of 5 by Mikie40 Nice room and responsive staff
We stayed 3 days. The room was very nicely decorated. We reported a couple of nonessential concerns (drain not draining fast and lamp needed bulb) which were handled within a few hours. The staff were friendly.
July 17, 2014
Rated 4 out of 5 by ConvergenceAttendee Decent place to stay on business
The room was clean and comfortable, if a little cramped.
I'd picked this hotel based on some of the amenities listed on the site, but upon arrival found out they were either less than I expected or additional in cost. That said, I was primarily looking for a place to sleep at nights after a conference and managed around the unmet expectations.
I must say that David at the front desk was excellent! He was very attentive and friendly, making my travel and stay away from home less stressful.
March 28, 2012
Rated 1 out of 5 by Wetzb56 The worst experience I have had with a Sheraton Property
I attended the recent Houston Dog Shows July 15 through July 20, 2014 and had made a reservation at the Four Points by Sheraton Southwest. The lobby is quite nice but the nice part ends there as far as facilities go. I was on the second floor facing west fortunately or I would have been overwhelmed by the highway and highway construction noise on the other side. The air conditioning in my room never brought the temperature down to a reasonable sleeping temperature. I woke every night multiple times soaked with sweat even though I had moved the thermostat down below what I consider a reasonable temperature and I did not sleep even under a sheet. The one blind was broken and did nothing during the day to reduce the heat being transferred into the room. The bathroom door could not be fully opened because of the shower rod. At some time in the past the bathroom had been "updated" by painting the tiles in the bathtub/shower area white. Unfortunately the paint had broken across the grout and there was black mold evident in each break. The shower head and the tub faucet both was caulked into the wall but were so loose that the caulking had broken. Rather than provide soap, shampoo and conditioner for the guests to use that could be removed from the hotel, a rather junky set of three wall mounted dispensers were installed in the shower/tub area below the shower head. During my entire stay and the room was cleaned once, there was never any conditioner, the soap smelled rancid and I used the soap from the sink, and the shampoo was cloudy. There was no attempt to address this. There was a small "dressing" area outside of the bathroom where a coffee pot was located. Unfortunately it was unusable. The electrical socket next to the coffee pot was dead and was out of the wall. I attempted to get ice from the ice machine when I arrived but it barely provided enough for a glass of water. The baseboards in the hallway were of multiple heights and grades of material; this made the entire area look trashy. Next to my room was the fire exit stairs. I used stairs to take my 17 lb. dog out every morning; I listened every evening to people coming up those stairs from the outside to party despite being assured by the management that no one could enter the building that way. I can attest to having entered the building that way myself without having anyone even know I was doing it. The first day that I was there I did contact management about the problems in my room and with the ice machine. They did send up a maintenance man about an hour later. He assured me that there were no problems and that everything was fixed. NOTHING was fixed. In the 5 nights that I was at this excuse for a hotel I was only able to obtain ice from the ice machine once where the amount allowed me to have more than one glass of cold water. Since my stay, I wrote a review directly to the hotel and was contacted by the hotel manager with platitudes and the statement that all of these issues would be addressed in some future renovation. I will never stay in that hotel again and don't recommend it to anyone; it was disgusting.
August 7, 2014
Rated 1 out of 5 by Wetzb56 Not a place that I will stay in again or recommend
This hotel is a dump. The lobby is in good condition but the rest of the hotel is horrid. I was on the second floor next to an outside exit; there was nothing that prevented anyone from entering the hotel through that exit at any time; quite a safety hazard & the ground floor entryway stank of human urine. The grounds are not being kept up especially in the back - broken glass, fire ants, weeds, little grass. My room faced west; the blinds did not keep out the heat & the AC did not keep the room cool (>80). The bathroom had been redone. The tiles painted white but the paint was splitting & molding in the splits. The shower head & tub faucet were both loose in the wall & excessively caulked. Bathroom door only opened part way due to the shower curtain rod. The sink was filled with little black bits in the morning. TV was okay if you don't mind everything being red. The wall socket next to coffee pot was dead & fell out of the wall. Ice machine on the floor worked intermittently. I did request maintenance to check out the wall socket & the ice machine after check-in. Both were deemed acceptable by the maintenance guy. The noise from the drunks went on until after 12 AM. The front desk guy, white guy with glasses, was rude. Demetrius (?) was very nice & tried to smooth things over. I rented a car from Hertz at the hotel & it was hit before I could even drive it. This is the worst Sheraton property I have ever stayed in. It gets one star because I can't go any lower.
July 28, 2014
Rated 4 out of 5 by Vett Convenient to Kirby entertainment district
Best of both Houston worlds. Great location to enjoy all the Kirby district restaurants & clubs, and just minutes from the Galleria shopping district.Check-in was a bit unusual because the front desk was dealing with an IT breakdown when I arrived, but they handled it without a hiccup. Checkout was just as smooth, with Ms Stewart's friendly invitation to come back soon. And I will :)
June 14, 2014
Rated 5 out of 5 by Annix The staff was GREAT!
Our company held meetings for 3 days and the staff made my life easier with all their help and support in making presentation copies, making sure food and beverages are in order for each day, helping with the transportation of our guests, and many small tokens of help that made a big difference for me. I truly thank each and everyone of them.
I would like to acknowledge:
Ravi, Lols, Jorge, Jordan, Leticia, Kelsia, Gloria, Will, and Kameron for being so good to me.
August 5, 2013
Rated 4 out of 5 by bret420 good stay
LOIS at the front desk is on her toes and an asset to the front desk staff. when i arrived thur, she already had me checked into one of my favourite rooms, the breakfast coupons were in an envelope, the internet code was written on the key envelope & a frig was waiting for me in the room as well.
July 2, 2014