Rated 2 out of 5 by MarcSF This hotel has gone down hill!
I have stayed at this hotel more than a dozen times over the last 5-10 years. It's close proximity to the medical center and central location to get to downtown Houston was main selling feature. Staff was always friendly - to the point of welcoming me by name when I checked in. The last year or so, the staff has all turned. Their attitudes are negative. They are focused on their personal conversation and not servicing customers. Hotel was remodeled a few years ago and now is getting run down as they did not maintain their great remodel. Finally when on a previous trip I requested (several times) to speak to the general manager he was always too busy to see me, nor would he call me when I left my number. OH.... and the breakfast buffet? STAY AWAY.. food sits there for hours.... ugh!
May 17, 2014
Rated 4 out of 5 by TravelGenie Nice Hotel
We chose this hotel b/c it is located in close proximity to our child's apartment in Houston. The neighborhood does not lend itself to strolling or shopping; but the hotel itself was very adequate for our lodging needs. Parking was a breeze, and the location is near a major interstate, so it is convenient. The hotel was extremely quiet. The pool area was quiet and relaxing. The bathroom was appointed well, with enough towels, etc.
May 13, 2014
Rated 4 out of 5 by Newby Great Stay!!
I enjoyed my stay. It was clean, the staff was kind and helpful. I will definitely stay again in the near future. They made my first visit to Houston enjoyable!!
May 12, 2014
Rated 4 out of 5 by BigO55 Pleasant surprise
After reading a few older reviews that were not complimentary, I was a bit worried. I was placed here for the 2014 OTC conference by my company.
The new owners have obviously had an impact on both the restaurant quality and beverage selection, but in staff friendliness and attitude.
May 11, 2014
Rated 1 out of 5 by houstonian4 Needs Customer Service Training & Remodel
This hotel was extremely overpriced for the quality of the facilities and the service (or lack thereof). Painting in bathroom was peeling, floors looked dirty, the soap dispensers in the shower looked economical and cheap. When asked for state tax to be removed, I was told they could not do it at checkout. That only means it will have to be taken care of via phone as the state is NOT going to pay tax-ever. Created more work for all parties when it could have been handled at checkout. I will not stay at Sheraton or Starwood location again if I can help it!
May 9, 2014
Rated 1 out of 5 by xdelhite Noisest room I have every stayed, no exaggeration
Hotel is right by the highway which is OK, but the windows are not noise proof. So even after running AC Fan on high for white noise, I had a very time falling asleep. We were given an accessible room which is also OK in itself. But while I was taking shower the shower know fell off the assembly. Not to mention the water being a trickle. It is at best a motel disguised as a hotel.
May 5, 2014
Rated 3 out of 5 by Chenbing My first visit to Four Points property
The service is overall better than I have expected after walking through reviews here. They did all they could to help you feel comfortable during your stay. I checked in at mid-night, and still got excellent services.
However, this property has three major problems that almost all reviews here have stated:
1. Too noisy due to the proximity to US-59 freeway, they really could have improved it since the lobby is not noisy at all, it's well sound-proofed. But why don't they improve all guest rooms as well?
2. Taking a shower is a big pain due to tiny little water flow that comes out. I gave up immediately.
3. The AC is loud but it does zero damage to me since the indoor temperature is perfectly at 74F so I turn it off the whole night. It's gonna be 100+F anytime soon so I don't think you can stay at this property without turning on AC.
Apart from those three issues, this is an excellent property with excellent location. But overall ratings should be downgraded largely due to above mentioned three issues.
May 4, 2014
Rated 4 out of 5 by Bcat Nice rooms
I stay at this hotel frequently for business travel. It is conveniently located and has easy access to major thoroughfares. The one negative which I think should be addressed is that the bathroom doors are hinged to open into the bathroom instead of swinging out from it. The bathrooms are small and the door barely misses the toilet upon opening. I have banged my elbows many times just fighting with the door. How about a sliding/pocket door? Or just reverse the hinging and jamb to allow the door to open "out" instead of "in"?
April 24, 2014
Rated 2 out of 5 by shellack Disappointed
When I made my reservation I requested a non-feather pillow as I am allergic to down. Upon checking in I asked if they had taken care of my request. They had not but said they would housekeeping up with a foam pillow immediately. 90 minutes later still no pillow. I called to the front desk & sat on hold for 20 minutes before someone came on the line to help. This person then put me on hold while she checked on it. 15 minutes later she came back & said housekeeping would be bringing it right up. 20 minutes later she called & said they had no other pillows available. Seriously! I would expect a hotel in that situation to go out & buy a freaking pillow. The internet was spotty - when it worked at all. And the bathroom was not clean & we had no shower gel in the dispenser. Lastly I was chagrined that there were no plugs at the bedside table for charging a phone etc. On the positive side, the bed (sans pillow) was comfortable, the public areas were nice & the location was convenient. All in all I expect a lot more from a Starwood property. Note. I originally wrote this review while in the hotel & went I hit the button to publish the review it changed my rating to 3 stars! No idea how that happened! Weird
April 6, 2014
Rated 1 out of 5 by Titaluz Worst staff ever
The staff at this hotel was one of the worst I've ever experienced. They messed up our reservations, that I made with two months in advance and the majority of the staff were not friendly or helpful at all. We had to have roller beds in a single room because of them giving our rooms to somebody else and they didn't even have freaking blankets for each roller bed. We had a blanket the night before but I guess they took the blanket we had and gave it to some other guest the next day. When I asked for another blanket the guest services girl at night was very rude to me. What kind of hotel doesn't have enough blankets for each bed they have?
March 22, 2014
Rated 1 out of 5 by Winegoddess Totally Ignored
As I am on the Houston Live Stock Rodeo Wine Events Committee I will make reservations at this location due to its proximity to Reliant Stadium/ Center. My associate made a reservation for me as I had one more event before the kickoff of Rodeo in Houston. I requested that it be cancelled as fate would have it, it failed to get cancelled. I immediately called this property 2.24.14. I have yet to get a return phone call from the General Manager and his associate manager is rude when you call. The SGP Gold Member desk has called several times on my behalf no positive results. I have been totally ignored as a Gold Member.
March 21, 2014
Rated 5 out of 5 by LisaCarbs Very Pleasantly Surprised
The hotel was very nice, very clean, very comfortable. Great location. The staff was excellent - very polite, very helpful, made me feel very comfortable.
March 17, 2014
Rated 4 out of 5 by SnowyNorthMan Good hotel, excellent staff.
I stay here all the time, they have a great location, usually the lowest rates around and very friendly, helpful staff.
Starsha, in particular, always remembers my name, is super friendly and helpful, and let's me know if I have a package in the back. (I'm from Canada, so do some online shopping and have it delivered to the hotel).
March 2, 2014
Rated 1 out of 5 by KlyBot this is an SPG family hotel?
I've stayed with the entire family of SPG names, except 4 Points, until this trip. this must be the un-wanted step child of the family. there was a line a mile long to check-in. the room keys kept magically getting disabled and i was blamed for letting it get too close to my phone (which i didnt, the key stayed in my bag all day) - every single day i had to have a new room key made. every morning the coffee carafes in the lobby were empty. the business center actually charges you to use the computer and print documents. the "restaurant" was being manned by one person - the bartender. it took almost 2 hours to have a glass of wine & salad. and my room HVAC system sounded like a plane was crashing thru the ceiling. horrendous experience.
February 26, 2014
Rated 5 out of 5 by TeMann Great Hotel and Service!
Had a good time at the hotel. The hotel and the staff were excellent. They went far and beyond for me and my time there. Will be staying there again for my next trip to Houston.
Starsha was great and really put in extra time and effort with me on directions, places to eat and every other question that I had. Also, the night front desk clerk was excellent. More employees should be like the staff here.
It was a pleasure to stay here and look forward to my next visit in the next coming months.
February 19, 2014
Rated 4 out of 5 by Jcyi Front desk person Starsha
She did a remarkable job last night. It was busy, bad weather, managing line of folks checking in by herself"! Crazy situation. I was impressed -- this lady has been here a while and is always pleasant -- when I got to the elevators,other guests were talking about how great she is!
February 4, 2014
Rated 5 out of 5 by Jay66 Pleasantly Surprised
As a Platinum 100, I stay at a lot of SPG hotels and my fair share of Four Points. When booking, my usual haunts were sold out and I was unsure about this property due to the ratings but I am glad I gave it a try. Here's the deal...
Check-in at front desk was great. Starsha and Chantelle were very friendly and accommodating. The room was clean, well appointed, and comfortable. I went down for my PLT breakfast in the AM and was surprised to see an omelette bar with all the fixings. Excellent breakfast. The best of it all was that the price was significantly lower than other area SPG hotels and parking was free.
I would come back here again for my next business stay. One of the better 4Ps I've stayed at.
January 22, 2014
Rated 4 out of 5 by SOWO Good Hotel
We booked last minute and check in was very quick. Starsha was very attentive and very quick.
The breakfast provided is SO delicious and fresh. Very good touch to a nice stay.
January 13, 2014
Rated 1 out of 5 by ColdinHouston2014 Worst Four Points yet.
Arrived at hotel around 3 pm, room was extremely cold. Left for meetings about 1/2 hour after checking in and informed front desk about heating in room, they told me they's send someone to check it out. Arrived back at hotel around 7 pm. Room still cold. Called front desk, they said they would nottify maintenance. No one came. Went down to front desk at 7:40 pm. Clerk was obviuosly busy and seemed to have forgotten. Finally, walked with maintenance to room where they tried to fix, but room still cold. Moved me to another room and it was not as cold, but had to turn heater on to 80 to get it a little warm. This morning, as I was heading to shower, cleaning lady just tried to open door without knocking or any kind of warning sign! Will not stay here again. Had a two night reservation, but am fidning something else for 2nd night.
January 7, 2014
Rated 1 out of 5 by linmen424 Old and Smelly
This hotel is very old. I want to emphasize this: it is OLD. Aesthetic remodeling attempts to cover up the need for a full refurbishment. It fails miserably. We stayed on the top floor and the ceilings are only a few inches above 6 FT. Our room smelled VERY STRONGLY of a certain illegal recreation that I may have partaken of in college. We even bought air fresheners trying to get the smell out of the room... didn't work.
Also, as far as location, it is next to an "adult" shop. Maybe that floats your boat... or maybe it doesn't.
January 2, 2014
Rated 4 out of 5 by e8ght888 Helpful staff
We are always recognized by the friendly front desk staff as Platinum members. They usually offer water and/or a huge cookie! Last night, the assigned room was muggy and the noisy a/c did not blow cool air. Starsha, at the front desk, immediately changed our room and offered breakfast to make up for our inconvenience. Although we had to move everything, we really appreciated the way she handled the situation so quickly. BTW, the beds here are especially comfy, best of all the 4 Points I've ever stayed.
December 21, 2013
Rated 2 out of 5 by Unhabppy4 Old and tired
I have stay here 4 times and every time I have had to call to get my invoice emailed to me. The rooms have mold in the bathrooms, the windows are filthy and the air conditioning sounds like a truck is in the room. The gym is poorly equipped and to hot. The staff tries hard but misses the mark for excellent service.
December 20, 2013
Rated 3 out of 5 by Bec31 Overall good hotel. We came across some problems, but they were tended to.
We booked this particular hotel due to its location to the museum district and aquarium during a family trip. The overall atmosphere was nice, bed was beyond comfortable and the staff was helpful. The only bump we encountered was that our heater in the room did not work. We reported it early in the morning upon leaving the hotel for the day with promises that it would be taken care of by the time of our return. However, we returned to the hotel at 9 pm that evening to find that no one followed through on reporting it. The lady on call that night, I believe her name was Erica (not sure) sent a service man up and come to find out the pipe was busted and the heat had been turned off for quite some time. She wasted no time in getting us into another room that was very comfortable and toasty! She even helped us load our bags and other amenities to the new room. Thanks for addressing the problem right away!
December 18, 2013
Rated 2 out of 5 by GrammieOrangeCrate Filthy Rooms.
This hotel advertises a recent upgrade. Didn't see anything new. The exhaust vents on bathroom wall were plugged with lint. Spigot in bath tub had been caulked so many times there were layers upon layers of caulking. Seems that the ceramic tiles in shower had been painted. The steel door frame in bathroom was rusty. Long black hair on bathroom floor was there 5 out of six nights. Wiped off vanity and found man's whiskers on vanity. Slatted shelf under vanity was filthy and well as floor under that.
I had to pull out night table to find plug for medical device and the baseboards were thick with dust. Left cleaning lady note to leave extra cream for coffee and not done.
On the other hand, dining room was excellent! The best homemade soups ever! Good value for the money. Front desk help was very nice.
November 3, 2013
Rated 1 out of 5 by SPGGuestX Very bad guest service
Hotel manager and staff were very rude.
October 24, 2013
Rated 3 out of 5 by OutAndAbout Average hotel, great staff
Just a typical hotel stay, however, I'm writing this review to specifically mention a staff member by the name of Starsha who was very helpful and was a joy to talk to. Thank you for your customer service!
October 22, 2013
Rated 3 out of 5 by SunitaP Good hotel but facilities can be improved
Good hotel. Facilities can be improved in line with the default facilities provided in competing hotels 1. Gym has only 1 treadmill, 2 cycles and 1 cross trainer which is definitely not sufficient considering the run in peak hours and the hotel capacity of guests 2. Breakfast options can be improved - Fat free milk and Cereal options are limited. Refused on two days and made available on third day upon request. No dry fruits served in breakfast.
October 20, 2013
Rated 5 out of 5 by f67stang Great Service!!!
Starsha is excellent at the front desk. Very helpful and the nicest hotel employee I've ever met. Thanks again!
October 4, 2013
Rated 3 out of 5 by Ajetlgd1 Not Sure
While Guest Service Agents- Stasha and Erica were great, I cannot say the same for Griselda. After checking in to the second room and finding the bathroom less than clean, the counter had what appeared to be mascara and there was hair on the floor. After waiting for an extended amount of time. I stepped into the hallway to hear Griselda on her cell phone. I asked her was she coming to clean 615 and she said yes. I suggested that she tell whoever she was talking to to hold on and get finished with her work.
October 4, 2013
Rated 4 out of 5 by mooshai Excellent choice
If you are in Houston for business, this is an excellent choice. Very business friendly, decent gym, great work space (in-room desks are enormous), free bottled water, and a great location. Not sure why this is not better rated but I stay at a Lot of houston hotels, all over the Galleria and downtown, but this place sets a new standard in the Price / Location / functionality matrix. To all business travelers -- give this place a shot - ESPECIALLY if you are doing business in Greenway Plaza. It has a massive advantage over the "on site" hotel in Greenway.
October 3, 2013