Rated 4 out of 5 by Verified Reviewer this hotel has great features
Cool !good!nice hotel, I want to go again
June 5, 2016
Rated 4 out of 5 by Shan88 Nice Hotel Nice PEOPLE
The hotel staffs are very helpful , provided relevant information for the shuttle service information & Facilities availble once check in. This room is up to expectation and the location of the Hotel is just near to one of the custom entry to Hong Kong.
May 31, 2016
Rated 5 out of 5 by Nelson333 What a surprise - Four Points Sheraton
It was just amazing and speechless when you go overseas for holidays and your plans goes accordingly perfect.
The staff were very friendly, great service and even got an room upgrade to top floor with next room level category. The room was very clean and spacious. Also they have happy hour from 530pm to 730pm for all spg members. It has made my night stay, very welcoming and just splendid.
Transportation is very convenient, public buses, taxi, transport is all avaliable around this area. They even have free shuffle bus to Futain Station, which make it very convenient.
I highly recommend this hotel to anyone, that is travelling to Shenzhen for business or leisure.
May 29, 2016
Rated 4 out of 5 by Shen1208 Very good deal!
The suite I stayed was very clean, quiet and comfortable. The price I paid was reasonable. Staff was friendly and helpful. Breakfast was better than expected. I felt recognised as I was given a welcoming fruit platter.
There was a strange smell in the common area of the floor I stayed as the ventilation was not quite good. Internet connection was not stable. The hotel was not easily accessible by public transport.
April 26, 2016
Rated 5 out of 5 by Fareed Comfortable Stay
Excellent service and comfortable stay
March 18, 2016
Rated 1 out of 5 by BusinessTravellerJ Beware of Lobby Bar
The hotel is far away from virtually anything, and I was stuck with bars and restaurants within it. Normally that's fine at a Starwood, but this is not the case.
My drink simply did not taste right. I left after a sip. When expressed this to the front desk at checkout, the response was simply "OK and someone will look into it." An email response was sent 51 hours later saying they are investigating. And another response was sent 7 hours later concluding the investigation that the staff was at fault and not the supply chain.
Let's assume it was the staff, which I don't believe it's the case, then training at the establishment was inadequate. If the case was with the supply chain, then copies of the business license don't really address the questionable quality that was served.
All in all, the management was simply "matter-of-fact" and didn't know how to, or didn't attempt to, remedy the issue. As a result, I have no intention to return to this SPG property and will think really hard before staying at another SPG property in China.
March 7, 2016
Rated 5 out of 5 by Nelson333 BARGIN 5 STAR !!!
Such a cheap stay for the its price. I stay in the superior suite and it cost me under 850 RMB (120USD) for a 5 star hotel and everything was great. 9.5/10* and highly recommended.
March 6, 2016
Rated 4 out of 5 by Haipeng6 Thank you for the staff help
The staff help me to get shampoo from store
March 2, 2016