Rated 5 out of 5 by LarryT27 Best Hotel value in Shenzhen
My recent 3 week stay was very pleasant. The staff genuinely wants to help make your stay comfortable and is quite responsive to guests needs, Especially Paul and Sunny at the concierge desk and Brian Ho at the front desk... SPG recognition is also the best I have found in Asian Starwood hotels. The Grill and Bar has the tastiest burger I ever had in China. Stays in Shenzhen should always include Four Points Sheraton.
February 10, 2015
Rated 4 out of 5 by Elijah1202 It's obvious a cost down hotel
Each quarter, I will stay in this hotel for one-week business trip. Last year, hotel provided dilma tea bags, comb, and shaving kits, however, I didn't find these in this staying. Instead, another cheaper tea bags only. Obvious, it's a cost down action.
January 25, 2015
Rated 1 out of 5 by DXGuo Amazingly Bad Stay
1) Hotel front desk did not allow my suite upgrade despite requests, and insisted that ALL suites are full even though spg.com has shown room availability. Front desk staff quoted an abundance of platinum members as a reason for refusal of upgrade.
2) Normal room given to me gave me a real shock the moment i stepped in. Bathroom was incredibly messy, with pillows towels and condoms thrown all over the place.
3) 20 minutes after contacting the front desk over the shocking room, the somehow sudden available suite came magically.
Was so disgusted and offended that I checked out soon after
August 24, 2014
Rated 5 out of 5 by Aeon Always a pleasure
Having stayed at this hotel many times, I can say that the service has always been great. Everything is clean and well maintained. For the best nights sleep, I couldn't recommend any other hotel but this one.
January 25, 2015
Rated 3 out of 5 by DrJun fantastic hotel is becoming to just ordinary hotel
If you don't expect Platinum guest benefits, I can say this hotel is not bad. For other guest, this hotel would still have a good value.
But, if you are Platinum guest, I recommend you select other Starwood hotel like Sheraton Futian or St. Regis with some more money. If you stay this hotel, please forget for the room upgrade. They will just give you a small room with shower which calls it as Executive room but no feeling as named.
If you don't expect about the room upgrade, this hotel would be not so bad.
But, actually I have stayed more than 50 times since 2005, and I know it was fantastic hotel before. Nice Suites and delicious food. But, it's a pity for a person who liked this hotel so much that now this hotel is becoming just ordinary hotel.
September 16, 2013
Rated 4 out of 5 by leon888 Front desk Christine Han
Christine Han is very friendly and helpful.... She will always go the extract mile to help..
January 25, 2015
Rated 5 out of 5 by Bob18 A+ service
I guess the easiest way to describe this hotel is from the service at breakfast. I don’t think I had an empty plate on my table for more than 30 seconds before someone picked it up. Service was A+. Room was simple, but spacious; I didn’t see the executive lounge as I came in late in the evening for one night. Front desk was ready for me when I arrived, and check in was a breeze. I will be back here in the future.
June 14, 2012
Rated 3 out of 5 by Othisamy Othisamy
Basically I was frequent traveler and stay long time in Four Points.
Please find my inputs for your Opportunities for improvements for long stay holders.
1. Morning Break fast menu is boring. I could not any change in menu.Its always defaults.
You can try different countries foods.
If you could help improve anything above , I will choose your hotel for next time.
January 17, 2015