Rated 3.8 out of 5 by 136
Rated 5 out of 5 by Explorer Good stay
Front desk staff is kind, well-trained, speak english good. SPG recognition is great, got an upgraded room with a surprise welcome gift ( 4 diff. fruits, chocolate, a bottle soft drink and 3 nice roses ) That was very nice! The room and the bathroom was big and clean, had a great sleep in the comfortable king bed. Plenty of space in bathroom, especially in the shower area, which offered a nice view from 22nd floor, I saw the whole pool down under.
There is a small but really nice garden with tiny bridges over water toward the huge gym area where a wide selection of work out or running machines are waiting to be used.
Spa area is also well equipped, 3 jacuzzis, steam room and sauna (was a strange smell there).
I relaxed so good that I forgot my gold necklace in my locker, next morning when I found out, immediately asked front staff and been informed that gym's staff kept my necklace, so I got it back! That was really nice, thanks again!
About the location, walked around and there is not much except a few local restaurants, but did not find any who offers western food.
Hotel has a free shuttle bus (max 5-7 minutes) to the nearby Futian border to Lok Ma Chau.
The only negative I could say is that if your room is located in the further tower, than have to walk a lot between the two towers to reach the lobby (free wifi available there).
Rated 5 out of 5 by Tony83 舒适温馨，服务细致。
Rated 5 out of 5 by wh19860220 性价比很好的酒店
Rated 5 out of 5 by Jason 很好
Rated 5 out of 5 by vincent very professional service
give me very good SPG upgrade and all service is very good and people there is very nice
Rated 5 out of 5 Good Service
Polite staffs, and very friendly service.
Rated 5 out of 5 by Brian1188 Great location & Service.
It has been a great stay in terms of service and value for money. The weather was bad during my stay so I spent significant amount of time indoor and had a good stay. Breakfast was good as usual.
Rated 5 out of 5 by vincentg88 Excellent service
Good recognition of SPG member and offer very good staff who addresses our need promptly and perfectly.
We will definitely return to this hotel and i would consider the best service SPG group of hotel in shenzhen