Rated 4 out of 5 by Judy205 Shuttle needs improvement
We stayed and parked for a week recently at this hotel.
The hotel was very nice, comfortable rooms, and we had an excellent dinner in the restaurant. We were pleased with the proximity of the airport and thought we would stay again.
Our experience with the shuttle was terrible both for drop off and pick up. The big van was broken going to the airport and there were too many people needing rides so the delay in getting to the airport was about 1/2 hour. We ended up taking taxi ($15) so we would not be late checking in. On the return trip, I called the hotel twice to say we needed pick up. We waited for more than 1/2 hour for pick up at the designated spot C22 and were told that the shuttle had left by another hotel shuttle. Apparently the small van was being used but there was no hotel designation on the shuttle and the driver didn't announce the hotel. Again, we ended up in a taxi, but this time it was $25.
We travel frequently and have never had a problem with shuttles from any other hotels.
December 10, 2014
Rated 5 out of 5 by Nola14 a great way to start vacation
We stayed at this hotel overnight before our morning flight. The hotel was comfortable, clean and provided everything we needed for an enjoyable evening. We had dinner at the De Maple restaurant and it was excellent! We left our car there for the week and had excellent service to the airport and back to our car when we arrived home. I will definitely use this hotel again.
December 8, 2014
Rated 5 out of 5 by Jimtraveller Great value at Toronto Pearson Airport
My experience with this hotel has been very positive.
It is very close to the airport, and the shuttle pickups are very timely.
The rooms are well appointed, simple but nicely furnished.
Staff have been great.
June 11, 2012
Rated 3 out of 5 by Piedough Room was cold and noisy.
1. The room is adjacent to the elevator and the elevator noise kept me awake most of the night.
2. Heater fan is also very noisy and came on repeatedly for short periods but without warming the room.
3. The thermostat was set at 22 degrees celsius but the room was constantly uncomfortably cold. The fan would come on and because the air flow up across the ceiling to the opposite wall, where the thermostat was, the fan would shortly shut off. Bad setup.
December 1, 2014
Rated 5 out of 5 by Jimtraveller Location and value
Very close to Toronto Pearson Airport, with free airport shuttle.
The price is always good value for this hotel.
The room upgrade is not there though. You will need to recognize your most loyal guests a bit better.
May 5, 2012
Rated 5 out of 5 by Ros44 Very nice hotel
This hotel is in close proximity to the airport. We found the staff very friendly & helpful. Great pool & fitness facility. The restaurant had great food & the rooms were clean & comfortable!
December 1, 2014
Rated 4 out of 5 by Jimtraveller Another good stay
Stayed one night on Feb 11th.
A great location for late flight layover and early morning flight start-up.
The hotel shuttle was great.
The pillows somehow could have been more substaintial.
February 13, 2013
Rated 4 out of 5 by Jimtraveller Great location and value
On Airport Road just across from Terminal 3 of Pearson Airport. Great value great price.
One draw back - the pillows are always a bit weak.
February 12, 2013