Rated 3 out of 5 by websurfer Poor internet service!
As a business traveller and I'm sure thats a major portion of this hotels business, I found the "free High speed internet" far from high speed. Very, Very poor connectivity with extremely low MBPS.
Was vertualy unusable in the evening as it was unable to hold my VPN connection .
Even just for surfing it was unbearably slow loading and continously dropped the connection.
It was a bit better in the morning , however I was unabler to get any work done from the comfort of my room and had no choice but to go downstairs to use the business center, Honesly I would prefer to pay a fee for the internet if it was really high speed and usable.
July 10, 2014
Rated 3 out of 5 by jtodd Staff Manage Guests well, distruptions not their fault
This is the third time I have stayed in this hotel. The staff has be consistantly friendly, professional, and responsive. There was a large group in the hotel this time, who really took over the place. I was very impressed with the staff's ablitity to manage the needs of all guest. This is the second time I have witnessed a major conflict in this hotel, however. The first time there was a fight right outside me door that required police intervention. This time the guests next door to me were screaming and hitting each other for about 20 minutes before departing. Not the hotel's fault by any means, but does call in to question safety issues. The room was clean (the last two visits there was an ordor in the room), however, the toliel didn't flush well, the tub didn't drain, and the door would only ltach shut if you slammed it very hard.
July 15, 2014
Rated 3 out of 5 by Louise01 needs fresher carpeting and furnishing in rooms
A very pleasant front desk attendant offered us a second room which had newer, cleaner carpet, and cleaner furnishings. The first room was very worn and stained. The staff were excellent, the food was great in the hotel restaurant, however hotel rooms looked very tired.
July 15, 2014
Rated 5 out of 5 by srmd Good Hospitality
Stay was very comfortable, food was good and staff was humble.
Except for the air condition not working in the main Ball Room all was good.
July 14, 2014
Rated 5 out of 5 Good facility
I enjoyed my stay. The conference room was good size to accommodate the number of people we had.
July 14, 2014
Rated 3 out of 5 by haroonr Good service but room facilities need improvement
PLUSES: Staff was really courteous. Internet facilities were good too. MINUSES: there is no valet service, so for those carrying lots of suitcases from international travel, they need to haul their stuff all the way to the room. The rooms had no electric kettle for boiling hot water. Only a cheap coffee maker with no real glasses or mugs either (paper glasses). The bathroom was really small too.
July 12, 2014
Rated 3 out of 5 by MissNewYork Great service
I stayed at this hotel due to my flight being cancelled. Front desk staff were wonderful and provided excellent service in my time of need! The hotel was clean but is older and needs some updating.
July 11, 2014
Rated 4 out of 5 by jstnobdy Restaurant and Bar
I was floored to find out that I had to pay for refills of iced tea while sitting in the bar (by the glass next to the pool) eating dinner. Nowhere on the menu does it indicate this and in past stays I've never had to pay for refills. The elderly lady who served me was very bitter and in some ways smug. Not what I expected from this hotel that my coworkers and I frequent a lot.
Additionally, the breakfast buffet could be more creative with hash browns, ham, and other juices.
July 8, 2014