Rated 5 out of 5 by prasch Wow! Exceeded Expectations
Booked a park and stay. Julie took our reservation over the phone and provided excellent directions to hotel. Travelling over 4 hours from out of town we were very warmly welcomed by Arnold and a female (forgot the name) at the front desk. Excellent customer service with full explanations of the property. And what a very nice property. Parked our car and returned in 7 days (late ) and was provided with a late courtesy checkout (thank you Jason). Very clean, modern and comfortable accommodation. Again very excellent check out service (same lady from when we checked in). Thank You. Will return.
January 20, 2015
Rated 4 out of 5 by LOUIS24 Hotel staff very professional and room very clean
Hotel close to airport. Nice atmosphere in the lobby and restaurant. Room is clean. Staff are always servicing you with a SMILE. :)
Shuttle to/from the airport.
January 23, 2015
Rated 5 out of 5 by Headbeancounter Great Customer Service
My wife and I had stayed at this hotel at two separate occasions in the last two months and were extremely impressed by the great customer service for an airport hotel. We took advantage of the special deal that gave us 10 nights free parking with one night stay. I was skeptical at first because of a bad experience I had with another airport hotel nearby but the friendly and helpful staff at Four Points made us feel welcome the first moment we set foot in the hotel. The room was not big but it was clean and had everything we needed for a good night sleep before flying out the next morning. We will definitely stay at Four Points again whenever we fly out of Toronto Pearson Airport. Kudos to hotel management and staff who treat their customers as valued guests!
January 16, 2015
Rated 5 out of 5 by Stef33 Location, location, location
Great hotel in a great location.
January 19, 2015
Rated 2 out of 5 by aemusic Cold and uncomfortable sleep
There is no central heating/cooling. I stayed there a couple of days ago for 2 nights. The heater blows cold (at most luke warm) air, and is EXTREMELY loud. I don't think the thermostats work properly either. And this was not just my room, we were a large group and at least 7 other rooms had the same issue. I got sick from sleeping there for 2 nights, will never go back.
December 30, 2014
Rated 5 out of 5 by Jimtraveller Great value at Toronto Pearson Airport
My experience with this hotel has been very positive.
It is very close to the airport, and the shuttle pickups are very timely.
The rooms are well appointed, simple but nicely furnished.
Staff have been great.
June 11, 2012
Rated 5 out of 5 by Jimtraveller Location and value
Very close to Toronto Pearson Airport, with free airport shuttle.
The price is always good value for this hotel.
The room upgrade is not there though. You will need to recognize your most loyal guests a bit better.
May 5, 2012
Rated 4 out of 5 by Judy205 Shuttle needs improvement
We stayed and parked for a week recently at this hotel.
The hotel was very nice, comfortable rooms, and we had an excellent dinner in the restaurant. We were pleased with the proximity of the airport and thought we would stay again.
Our experience with the shuttle was terrible both for drop off and pick up. The big van was broken going to the airport and there were too many people needing rides so the delay in getting to the airport was about 1/2 hour. We ended up taking taxi ($15) so we would not be late checking in. On the return trip, I called the hotel twice to say we needed pick up. We waited for more than 1/2 hour for pick up at the designated spot C22 and were told that the shuttle had left by another hotel shuttle. Apparently the small van was being used but there was no hotel designation on the shuttle and the driver didn't announce the hotel. Again, we ended up in a taxi, but this time it was $25.
We travel frequently and have never had a problem with shuttles from any other hotels.
December 10, 2014