Rated 5 out of 5 by John123456789 friendly, helpful employees
Nice hotel in many ways, but what set it apart was the friendly, helpful, and thoroughly professional attitude of the staff.
October 2, 2015
Rated 3 out of 5 by Jess35 Get little for your money
The hotel restaurant had not so good service service while we were there.
Extra parking fees
Extra charges for fridge, microwave
Room service ( cleaning staff was very nice)
Front desk was helpful with directions
The gift shop pricing was outrageous! $8 for 2 ice teas.
Most vending machines didn't work
Restaurant/bar staff was terrible customer service
Pool was cold
Whirlpool jets didn't work
September 9, 2015
Rated 5 out of 5 by RickDBoston Above and beyond..
I travel a lot and we all run into situations, in my case it was my cab driver took off with my wallet and cell phone.
Upon entering the hotel and speaking with the staff, they immediately contacted the taxi service on my behalf and worked diligently to get my items back.
On top of that, they checked me into my room and said not to worry about the charge right now as they would work on that later as the immediate need was to recover my items.
Although I didn't get them back, they then assisted me with contacting the police and getting a report done.
They also took care of my dinner and were truly concerned with making sure I wasn't stressed out first. True customer service before the business.!
August 31, 2015
Rated 5 out of 5 by Kathy86 An airport hotel with a garden!
Easy to relax in this hotel.
Light and spacious lobby, welcoming and helpful staff, tasty food at reasonable prices and, best of all, a garden. I booked this hotel because it has a garden. How wonderful to be in an airport hotel and to be able to sit outside in the fresh air.
Well done 4 Points by Sheraton at Toronto Airport!
July 30, 2015
Rated 5 out of 5 by SarahLB Very Comfortable and Very Quiet!
Great hotel, very comfortable room and bed, and incredibly quiet for being so close to the airport. Pool, restaurant, and complimentary airport shuttle are great services! The woman at the check in counted was very friendly and immediately recognized me as an SPG member and she made sure I was well taken care of.
July 14, 2015
Rated 1 out of 5 by Gkvarba Find someplace else
Terrible accomodations at this Four Points.
1. Beds are not clean, not keen on sleeping with others hairs in the bed
2. Walls are paper thin so no point in having walls as your neighbours converstaions, TV, etc. are easily heard.
3. Don't try the $9 nacho plate. Consists of tortilla chips, Old El Paso salsa, some cheese, and Horseradish??.
4. Finally during our brief stay the pool was closed.
I'm sure there are other things wrong but we didn't stay the night to find out.
July 4, 2015
Rated 5 out of 5 by Gregory25 Excellent Customer Service
I was absolutely shocked that staff was able to accommodate my last minute change in travel plans and allowed me to check out without an early departure fee on June 24th. This was truly unexpected and greatly appreciated. It is another reason why I will choose to stay at your hotel in the future when travelling to this part of Toronto
June 26, 2015
Rated 5 out of 5 by TJtravels Exceeded Expectations
I booked this hotel given it's proximity to Terminal 3. I didn't realize just how close it was - less than a 5 minute walk and you're in the terminal. As long as you don't have mobility issues or a ton of luggage the shuttle isn't even necessary.
Although proximity was the main reason why I booked this particular hotel I was very happy with my choice for many other reasons: the front desk staff were exceptional, there was never a wait for an elevator, the rooms were clean, comfortable and spacious and, most importantly, quiet. From our room we could see the airplanes flying in but heard nothing. No air traffic. No street traffic from Airport Road (room located on 4th floor).
Overall I was very happy with my stay and would highly recommed this Four Points location.
June 24, 2015