Rated 4 out of 5 by Softball2014 Great for gatherings
This facility has ample meeting rooms for gatherings and meetings. The patio area just outside the pool is comfortable and inviting. The addition of having a bar and restaurant on site makes it convenient and easy to host a gathering of any size
July 14, 2014
Rated 5 out of 5 by Bowler1 Best nights sleep!
I have stayed in several hotels and I have to say this was the best sleep I have ever had in a hotel. The bed was amazingly comfortable. I will be sharing this information with my friends.
July 13, 2014
Rated 4 out of 5 by Diane333 Excellent Value
The room was great. The bed was very comfortable. Very attractive setting.
July 14, 2014
Rated 5 out of 5 by Spydero I expect excellence from Sheraton ... Got It!
The staff is some of the best ever encountered; friendly, welcoming, attentive and helpful. We did not want for anything. This is the difference we expect from Sheratonand are quite pleased.
May 28, 2014
Rated 4 out of 5 by RBP1992 Perfect for our needs !!
Short stay but hotel & Niteclub were great and very friendly !!
May 26, 2014
Rated 1 out of 5 by Iffy2014 Where is Undercover Boss?
The room was clean and the housekeeping staff we spoke with during our stay were always cheerful and offering that if we needed anything to let them know.
The rest of our stay made us wonder what the renovations were that their poster proudly claimed they had completed.
I was able to hear the elevator arriving on our floor because it squeeked so badly. My fiance thought I had telepathic powers because I opened the door for him as he brought our luggage to the room.
We were having trouble with the safe and called the desk. Someone was sent up to assist us but a comedy started when my fiance realized the safe wasn't mounted.
Meanwhile, I had gone for a dip in the pool that looked so inviting in the pictures. There was a brown scum at the waterline that people had scratched initials in and they were out of towels.
The desk staff were nice and provided menus from local Italian and Chinese restaurants that delivered. We settled in and turned on the TV and tried connecting to the Wi-fi. The signal kept going out and when we called the desk to ask why, we were told the signal was "iffy at best".
We had booked the room with the breakfast package which wasn't worth the extra money. The first morning the orange juice was mostly water but the staff added more concentrate to the machine. The second morning we had to ask for glasses and utensils which were delivered to the wrong table. The coffee ran out halfway through pouring a cup so I thought cranberry juice would be refreshing but it was completely out of syrup. When someone asked how to get a glass of water I told them to go to the juice machine and press cranberry. The man in charge kept telling the staff that they were closing the restaurant at 12 noon and made any people still eating uncomfortable enough to leave.
Sadly, the response at the desk was that they were overbooked the days we were there and "we ran out of things faster than usual." Unless I am misunderstanding that comment it means they run out of supplies often.
The majority of the staff were delightfully sweet and I hope the hotel will make the corrections they need. At this time, I doubt we would stay there again.
July 14, 2014
Rated 4 out of 5 by Dant Great stay
We stayed for a long weekend while visiting relatives. Room was vey clean, staff very responsive, beds very comfortable. (My 7 yr old granddaughter and I would like to know the brand of pillows. They were great!). GD and her cousins took advantage of the pool all one afternoon and had a great time. Only thing missing is a continental breakfast
May 11, 2014
Rated 5 out of 5 by Aqua14 Welcoming Staff
The staff in Meriden are great from the desk Kimberly,Megan, Amanda, and Tracy to Gilda in sales and Mellisa and Kevin in the restaurant and all the others I don't see Thanks for your help
May 15, 2014
Rated 5 out of 5 by Traveler0027 Clean and Friendly Staff
I travel frequently for work so I look for clean, friendly staff, and quality of services for the price paid. This hotel meets those standards.
May 15, 2014
Rated 2 out of 5 by mlw5 What wifi?
The wireless internet did not work at all.
July 9, 2014
Rated 5 out of 5 by Julie What a great place to stay.
I'd like to thank the staff for making my stay so enjoyable.
The room was clean and spacious and the buffet breakfast was excellent.
Every member of staff was so friendly and helpful.
Special thanks to Nasser for sorting out my reservation, Evelyn for arranging the Hotel shuttle for me when my taxi cab didn't turn up and all the staff in the Silver City Sports bar and restaurant, especially Melinda, Maria and Melissa, for making me feel so welcome.
I'm looking forward to my next visit which will definately be in the near future.
June 7, 2013
Rated 5 out of 5 by Tim27hello The staff at the hotel were very nice
The staff at the hotel, from the woman cleaning the rooms on our hall to the desk personnel and staff in the restaurant were great. Very attentive and helpful.
July 7, 2014
Rated 2 out of 5 by RegularGuy13 Just average
The room looked like maybe it had been a late checkout. Old coffee still in machine. Half used lotion. Although I'm gold, no recognition or offer to upgrade. It was just OK
July 6, 2014
Rated 5 out of 5 by Poodleusier Great stay except internet
I had a great stay at the Meriden, CT Starwood. I was in town for a family reunion, as were several other family members. The restaurant was very accomodating to our group. The rooms were very nice. My only complaint was the WIFI/Internet. I could get conneted to the WIFI using the password the desk staff gave me, but the internet was painfully slow. Luckily I was just checking personal emails, and doing a little web surfing.
June 30, 2014
Rated 4 out of 5 by JgmG Great people
This hotel has a great staff.
May 8, 2014
Rated 5 out of 5 by itssfc Outsanding!! Thank you so much!
Without a doubt, my family really enjoyed the stay here. The room is really big and comfortable. Since the weather was super terrible and dangerous, our stay at 4 points added a colorful spot to our vacation. The staffs certainly met my needs. We couldn't find transportation to my daughter's interview due to the weather. One of the hotel's manager drove us to her interview. Thank you so much ! We appreciate your kindness to the moon and back! We look forward staying here again.
February 16, 2014
Rated 1 out of 5 by Gary4 Worst Starwoods Property I have Ever Stayed At
I have stayed at SPG's all over the world and this one should be skipped. The only two good things were quick check in and plenty of parking. While they were advertising recent renovation, to me it looked like a 20 year old hotel in need of a renovation. The room was nice size but the mattress felt like something from the Nixon administration. If you can believe it the toilet seat was broken. Be sure to skip this location.
June 24, 2014
Rated 4 out of 5 by PJM54 The Staff were excellent !!!
Our stay was excellent and the staff provided us with a great experience!!!
The staff were helpful, understanding and accommodating to all our requests. !!!!
Thank You so much!!!
The Murphy Family
June 30, 2014
Rated 5 out of 5 by TomPNH Great value
Not a 5 star hotel, but you get tremendous value. For about $120 I got a 2 room suite which had a sitting area with a tv, a fridge, a separate bedroom with a second tv in there. Also a great bar and restaraunt downstairs. For the price range that I was in, I couldn't be happier.
June 28, 2014
Rated 2 out of 5 by read26 Disappointed
Staff was not very accommodating when requests were made for extra towels and a cot.
June 30, 2014
Rated 5 out of 5 by sheila213 staff on their game!
Anything you need they are there for
June 30, 2014
Rated 2 out of 5 by Unhappy000005 Hotel needs update and better service
Service in the restaurant was terrible. Parts of the hotel had no air conditioning. No firm pillows, all too mushy, bathroom very small, towels could have been a bit fluffier/thicker. One person in our party had lots of ants in his room and he was on the 6th floor
June 27, 2014
Rated 5 out of 5 by N5YUSA Meriden CT Gets it Done
Great Location and Staff. Easy access to Major Highways. Not to far from NYC, Boston and Providence.
June 29, 2014
Rated 4 out of 5 by Bbh1 Hotel meet needs.
The hotel was fine, room spacious and clean.
June 29, 2014
Rated 4 out of 5 by SunShine27 Clean, spacious, updated - worth the money
The hotel was as I expected. Staff is very good. Older building up updated. Quiet rooms. Wish there was a fridge in the room.
Breakfast is just ok.
June 28, 2014
Rated 1 out of 5 by FamilyGuy I should have kept driving
I am not one to complain, but, this hotel was awful. It is old, tired, dirty and badly in need of refurbishment. The lobby has been redone, so one may be fooled by appearances. We stopped here because we were on our way to Boston and were too tired to drive any further. We should have kept driving.
November 18, 2012
Rated 4 out of 5 by longtim368 good features
Staff on check in pleasant and professional chris was very nice and attentive.
food was excellent service was great Kevin very accomadating helpful
bad points rooms are smoke free but people still smoke in them new carpet had burn spots and so did the comforter never addressed the by house keeping
February 19, 2013
Rated 3 out of 5 by TheM Bad internet room service
I stayed in room 615. Internet service to the room was poor, so I went to hallway and got better service. I called front desk, service tech. came to room. Was not able to resolve issue. The front desked asked about they stay at check-out, I informed them that I didn't have internet (busines stay, so important) and the bath tube drain was issue. They offered "sorry" and processed check-out.
June 20, 2014
Rated 2 out of 5 by bob73 Old & tired
Yes this is a category 2 hotel but things could be better. Stained carpets, frayed chairs,dinged up furniture, etc. Asked for an upgrade ...there were none, even though I booked 5 mpnths ago!
September 20, 2012
Rated 1 out of 5 by blthib bad stay
we arrived early with nobody at check in it took nearly 15 min to get checked in paid half by cc and half by check had to get as close as possible to exact change because no draw was available to make change.next mourning getting ready to leave for the day and all ice machines were empty came back to room to find ac unit shorting itslef out with wires poping got someone up to room it took 45 min then finnally went to dinner with them still working on room felt very uneasy leaving room open with all our stuff in room hr into dinner maintenance guy came into dining room to tell us we will have to change rooms after dinner we went to desk got new room we had to pack up everything and move to other room room was smaller and had roll away bed insyead of couch my daughter who was there for a college softball showcase was no happy and got horrible nite sleep also no fridge in room then to top it all off around 1130pm someone came into room with a key he got from front desk when my wife and daughter were dressed for bed not a very good stay talked to front desk upon check out and got they weren't working and sorry not good enough
July 30, 2012