Rated 2 out of 5 Left Much to be Desired
As a SPG Gold member, asked for a late check out. Person at the front desk said the manager wasnt around but they would call us in the morning. No call came by 11a so we had to go to the front desk again to check on the status. Saturday night is Latin Salsa Night. We tried going to sleep around 11:45p but couldn't since the music was still very loud at that point. Food at the Silver City was pretty awful. They charged our daughter $.50 for having lettuce on her hamburger.
July 28, 2014
Rated 4 out of 5 by dpm45min Internet
Everything about the hotel was wonderful Except the Wireless Internet. would kick me off often or just not available talked to the front desk and they said that maintenance would check the router, nothing changed.
July 27, 2014
Rated 4 out of 5 by Sandy0108 First time at Four Points Hotel.
The staff and the accomidations were great. Have stayed at Sherton's and Weston's and always have had good experiences.
July 27, 2014
Rated 5 out of 5 by Heatherlj38 This hotel is clean and comfortable!
The staff was helpful and friendly. The room was so big, clean and the bed was so comfortable! The price was affordable and I love that there is an on site bar/ restaurant.
July 27, 2014
Rated 4 out of 5 by Joyrandi PoorService
I was staying there for my daughter's softball showcase. Hotel was nice and clean, but service wasn't. We called at 10:00 p.m. for towels, toilet paper and a pillow. After multiple calls we were told ten more minutes. Finally, at 11:30 I was told that the only person who had the key to the closet was stuck in traffic. Four women in a room with two small towels is not a good situation. Anyway, supplies arrived at 12:45 at night. Unacceptable!!
July 24, 2014
Rated 3 out of 5 by Lowone11 So-so hotel
Used for softball tournament
July 22, 2014
Rated 5 out of 5 by joelb23 This a Family Oriented hotel /Great hotel
Upon C/In frontdesk is very nice and accomodating her name is Kimberly she is really great also Tracy very helpful and accomodating , Donna from the restaurant also Ramon fron the housekeeping very nice guy he is always smiling, We really enjoy are stay in this property but it's short , I highly recommeded this property especially if you have kids .
July 20, 2014
Rated 2 out of 5 by Dante1118 Not up to standards of Starwood I am accustomed to
I was unhappy with a number of thing and felt the hotel did not live up to what I have come to expect from a Starwood property. First as a gold member I was given a room with an air conditioning unit outside the window which made noise on and off all night, we were moved to a better room after I asked. Second we were only given two towels each day for four people. Even after asking we still received two. The coffe in the lobby was Luke warm at best each morning. Both elevators have mechanical problems and skip floors requested and stop at others un requested. The ice machine was always empty. To top it off My friends who stayed on fl 6 said they were awakened by the dor next to them slamming at 12pm and then heard the inappropriate sounds of a couple until hearing the door slam again at 1 am. Are they running a short stay hotel here as well. I was visiting the hotel with my daughters softball team for a near by tournament and truly was embarrassed to tell the other families I was after hearing all their complaints about the hotel while at dinner one night
July 21, 2014