Rated 5 out of 5 Great Stay Again
The restaurant staff were wonderful, Charla, Donna & Rose the chef are A#1. I do have one suggestion for my suite. The room was very accommodating, the bed is great, room service second to non, but a light over the sink, microwave area would make it perfect. In the evening that part of the room is very dark and hard to do anything in that area.I would to stay in the same room on my next trip to that area, and hope my suggestion would be looked into. Thanks to the front desk crew for their help as well.
October 18, 2014
Rated 5 out of 5 by LILDAC Great Hotel
Only complain the water in the shower had too much chlorine. I got sick with the smell alone.
October 9, 2014
Rated 1 out of 5 by Dave24 A Motel would be better...
By far has to the worst hotel I have ever stayed in. The hotel I normally stay at was unavailable which left this as my only SPG option. Staff at front desk were nice but told me nothing about the hotel or that it was being remodeled. The lobby was empty which gave it a going out of business feeling. Hallways to the room were extremely filthy. Room reminded me of a cheap motel and that is being generous. Heating and AC unit did not work. Bathroom looks as if someone was in a rush to just wipe it down. I understand that that the Four Points is not a 4 star hotel brand but this property is a joke! I wish SPG would allow me to post pictures to back up what I am writing about.
April 23, 2013
Rated 5 out of 5 by DebMar1 Great Staff, friendly, very CLEAN
Stayed 3 nights for my cousins wedding. Im a big traveler and most times when I check into a room right away there are issues. For example, not clean, bedding doesn't look fresh, not enough towels, etc.. Well, my room 414 was excellent. I didn't have to whip out my anti bacterial wipes and wash everything. First thing I do is pull down the sheets and you can see and smell fresh sheets were on the beds. Had a good feeling as soon as I walked into hotel lobby it would be a good experience. Kimberly at front desk was awesome, she was even reassuring to me everything would be okay after a little mishap I had with wedding flowers.. And the girl who checked my out was as well, we were running late on checkout trying to gather everything, and she didn't make us feel rushed. I'm going over to tripadvisor with high praise for your establishment!!!(Wedding was at Lyman Orchards, great shuttle service) Only little thing I wish each room had a mini fridge. My mom stayed and she is diabetic and we requested one and there was none available. We had to put her insulin on ice overnight.
October 8, 2014
Rated 2 out of 5 Staff is not helpful at all!
I lived in many starwood hotels worldwide. In my view, this hotel itself is not as bad as the other review since it was recently remodeled. However, the staff are very unprofessional. When I checked in, they refused to honor the gold preferred guest benefit, including the welcome gift, because I used my points to redeem the room. Based on the starwood policy, I am sure I can enjoy the gold perferred guest benefit whether I use cash or points. There is a severe lack of training for the staff of this hotel.
The hotel only has around ten cars in the parking alot at the night. If it is operated by well trained staff, I should have a great chance to be upgraded to a suite.
September 3, 2013
Rated 3 out of 5 by ALVIWANG AN AVERAGE FOUR POINT FACILITY
It's an average business stay hotel for the location convenience. Everything is so outdated.............
October 1, 2014
Rated 1 out of 5 by Demosthenes Not up to SPG quality levels
This hotel is definitely past its prime, perhaps past its golden years too. Service by hotel stafff was fine but that was where the good stops. On the amenities front, there is no snack mart (just vending machines), lobby looks like all the furniture was removed, no hot tub, and the fitness center is a joke. I travel each week for work and this was easily the least satisfactory SPG I've stayed at, so much so that I am forgoing the seasonal 18k point bonus to stay at another chain. As for the rooms, everything is brown, the carpet needs a refresh, and I could hear the person next door snoring. Lastly, my SPG Platinum status was not mentioned, I got no check-in bonus, no extra amenities, and the hotel doesn't do Green Choice.
Long story short, there are a lot of hotels in the area and all are probably better value for money.
February 14, 2013
Rated 1 out of 5 by Ruggs70 Needs overhaul
I understand the hotel is undergoing improvements and I keep coming back because it is the only Starwood property close to where I conduct business in the area, but something needs to change.
Over the course of multiple stays here, I have had no garbage can in the room, no bath towels, the gym has been closed and when it was open the treadmill is broken. I would love to run at 7.5 mph but I know it's not the case and I have reported it to management in the past. During my current stay, I can hear the person snoring in the room next to mine, there are no batteries in the remote control in the room and I wanted to get a late night snack at the vending machine and the entire machine is empty. I went to another floor. The nice new TV are hanging on the walls with all the wires hanging out, not sure why they can't run the wires through the wall to the tv.
The food at the restaurant has always been good, but unless you are sitting at the bar for dinner, not in the bar area, at the bar, the service is unacceptable. Slow, take your order then disappear. I was walking to the back to find my waiter and get my check when the manager asked me if he could help me. I said yes, I would like my check. The restaurant was empty and I couldn't see my waiter anywhere.
I am Starwood all the way, unfortunately when I am in this area twice a month now, I will need to find somewhere else to stay. I have given them more than enough opportunities to get it right and it is always something. I am not one to complain, I travel enough to know it won't always be perfect, but like I said earlier, it's always something.
June 4, 2013