Rated 1 out of 5 by Dave24 A Motel would be better...
By far has to the worst hotel I have ever stayed in. The hotel I normally stay at was unavailable which left this as my only SPG option. Staff at front desk were nice but told me nothing about the hotel or that it was being remodeled. The lobby was empty which gave it a going out of business feeling. Hallways to the room were extremely filthy. Room reminded me of a cheap motel and that is being generous. Heating and AC unit did not work. Bathroom looks as if someone was in a rush to just wipe it down. I understand that that the Four Points is not a 4 star hotel brand but this property is a joke! I wish SPG would allow me to post pictures to back up what I am writing about.
April 23, 2013
Rated 5 out of 5 by Rooven Brilliant Customer Service
We stayed here for a long stay while looking for a place to live, as medical school is the reason for relocating. The staff actually became friends. The rooms were in the middle of a total upgrade and we were lucky enough to stay in a completed room. Since we were staying here for a long period of time, we made the hotel manager aware of who we were and introduced our doggies. She was welcoming and did everything one could expect of a "hotel mum". Hotel staff knew our names and were attentive to our needs (i.e. cleaning the room at a moments notice while we were out and about and the pub knew our unique food requests before we could even begin to place an order). Yvonne is the manager and I suggest introducing yourself, as she will stop at nothing to make an experience tailored to your needs. Thank you to everyone, from Kevin in the restaurant to Evelyn at the front desk! I am a bit of a hotel snob, and I truly recommend this hotel, even if your main destination is Yale or a distance in kind.
February 27, 2014
Rated 1 out of 5 by Demosthenes Not up to SPG quality levels
This hotel is definitely past its prime, perhaps past its golden years too. Service by hotel stafff was fine but that was where the good stops. On the amenities front, there is no snack mart (just vending machines), lobby looks like all the furniture was removed, no hot tub, and the fitness center is a joke. I travel each week for work and this was easily the least satisfactory SPG I've stayed at, so much so that I am forgoing the seasonal 18k point bonus to stay at another chain. As for the rooms, everything is brown, the carpet needs a refresh, and I could hear the person next door snoring. Lastly, my SPG Platinum status was not mentioned, I got no check-in bonus, no extra amenities, and the hotel doesn't do Green Choice.
Long story short, there are a lot of hotels in the area and all are probably better value for money.
February 14, 2013
Rated 5 out of 5 by itssfc Outsanding!! Thank you so much!
Without a doubt, my family really enjoyed the stay here. The room is really big and comfortable. Since the weather was super terrible and dangerous, our stay at 4 points added a colorful spot to our vacation. The staffs certainly met my needs. We couldn't find transportation to my daughter's interview due to the weather. One of the hotel's manager drove us to her interview. Thank you so much ! We appreciate your kindness to the moon and back! We look forward staying here again.
February 16, 2014
Rated 2 out of 5 Staff is not helpful at all!
I lived in many starwood hotels worldwide. In my view, this hotel itself is not as bad as the other review since it was recently remodeled. However, the staff are very unprofessional. When I checked in, they refused to honor the gold preferred guest benefit, including the welcome gift, because I used my points to redeem the room. Based on the starwood policy, I am sure I can enjoy the gold perferred guest benefit whether I use cash or points. There is a severe lack of training for the staff of this hotel.
The hotel only has around ten cars in the parking alot at the night. If it is operated by well trained staff, I should have a great chance to be upgraded to a suite.
September 3, 2013
Rated 1 out of 5 by Ruggs70 Needs overhaul
I understand the hotel is undergoing improvements and I keep coming back because it is the only Starwood property close to where I conduct business in the area, but something needs to change.
Over the course of multiple stays here, I have had no garbage can in the room, no bath towels, the gym has been closed and when it was open the treadmill is broken. I would love to run at 7.5 mph but I know it's not the case and I have reported it to management in the past. During my current stay, I can hear the person snoring in the room next to mine, there are no batteries in the remote control in the room and I wanted to get a late night snack at the vending machine and the entire machine is empty. I went to another floor. The nice new TV are hanging on the walls with all the wires hanging out, not sure why they can't run the wires through the wall to the tv.
The food at the restaurant has always been good, but unless you are sitting at the bar for dinner, not in the bar area, at the bar, the service is unacceptable. Slow, take your order then disappear. I was walking to the back to find my waiter and get my check when the manager asked me if he could help me. I said yes, I would like my check. The restaurant was empty and I couldn't see my waiter anywhere.
I am Starwood all the way, unfortunately when I am in this area twice a month now, I will need to find somewhere else to stay. I have given them more than enough opportunities to get it right and it is always something. I am not one to complain, I travel enough to know it won't always be perfect, but like I said earlier, it's always something.
June 4, 2013
Rated 2 out of 5 by Toast Needs A Refresh
The hotel seems kind of outdated and is in need of a refresh to bring some life back into the place.
February 19, 2013
Rated 3 out of 5 by jmb57 Four Points Meriden - Renovating and needs it!
Stayed 2 nights, on SPG 6th floor. Admittedly hotel is under renovations on the outside, none apparent inside. Our room was just old, although clean, old. Carpet stained, old 19 in tv, old 'small' king bed, not sealy serta perfect-sleeper type in other Starwood properties. Only 1 small garbage can, filled up easily with two water bottles and a couple tissues. Exactly 2 towels, 1 roll of toilet paper, tissues nearly empty, no refill around. Spent first nite and went out in AM, upon returning our two room keys were deactivated. Had to go to front desk to get them reactivated - it was as if we checked out. Then got in room and found it had not been made up from night before. Front desk had room made while we dined. Dinner at attached Silver Grill was very good with good service. Hotel staff excellent, every single person says hello and is very nice. The property is just old and we had the issues noted above.
October 21, 2011