Rated 4 out of 5 by HammyStirfry Great Value for the Price
The room was better than my expectation based on the point value I had to use. Definitely a great value. First, the room is pretty big for a standard room with enough room for a large sofa besides the bed. Well they didn't put a sofa there but there is a very comfortable arm chair and an ottoman. The furniture is very functional. The restaurant played great salsa music. That was unexpected.
August 19, 2014
Rated 1 out of 5 by Dave24 A Motel would be better...
By far has to the worst hotel I have ever stayed in. The hotel I normally stay at was unavailable which left this as my only SPG option. Staff at front desk were nice but told me nothing about the hotel or that it was being remodeled. The lobby was empty which gave it a going out of business feeling. Hallways to the room were extremely filthy. Room reminded me of a cheap motel and that is being generous. Heating and AC unit did not work. Bathroom looks as if someone was in a rush to just wipe it down. I understand that that the Four Points is not a 4 star hotel brand but this property is a joke! I wish SPG would allow me to post pictures to back up what I am writing about.
April 23, 2013
Rated 2 out of 5 Staff is not helpful at all!
I lived in many starwood hotels worldwide. In my view, this hotel itself is not as bad as the other review since it was recently remodeled. However, the staff are very unprofessional. When I checked in, they refused to honor the gold preferred guest benefit, including the welcome gift, because I used my points to redeem the room. Based on the starwood policy, I am sure I can enjoy the gold perferred guest benefit whether I use cash or points. There is a severe lack of training for the staff of this hotel.
The hotel only has around ten cars in the parking alot at the night. If it is operated by well trained staff, I should have a great chance to be upgraded to a suite.
September 3, 2013
Rated 5 out of 5 by Sito66 Great Hotel Stay
Overall stay was great. Hotel staff were very friendly and attended to our every need. They were always cheerful and accommodating. Went over the top to make us feel like we were home! Restaurant was also great. Really has improved in the past couple of years. Previously we would order food and get it 45 mins. later. Now we get it within 15 mins. and cooked to perfection. The wait staff and bartenders were excellent also.
August 12, 2014
Rated 5 out of 5 by Ret2012 Great Hotel
During my stay, the fire alarms went off and the staff acted professionally in making sure everyone was outside and that when the all clear signal was give they apologized to everyone for the inconvenience. Just a great staff who really cares about their clients.
August 13, 2014
Rated 5 out of 5 by TimmyBoy69 The Hotel has awesome features and Food
My overall stay experience was awesome. The staff went above and beyond to make sure my stay was great. The food in the restaurant was so good I did not go anywhere else even though my stay was two weeks long and I had options. The staff in the restaurant was very accommodating and super friendly. Service was very face compared to a couple of years ago where the service was super slow.
August 12, 2014
Rated 1 out of 5 by FlyTray Bad Experience
The hotel room was decent, but we could not sleep due to our Air Conditioner making extremely loud noises. After 24 hours, they finally had to change the entire unit out. The shower faucets leaked in the bathroom. The maids spoke loud to one another in the hallways as they were cleaning which disturbed us when we finally tried to sleep. The worst experience was the elevator not working properly. It took 10+ minutes to get up or down, and it would get stuck on floors and take you to floors that you did not request. My overall experience as a member was horrible.
August 4, 2014
Rated 1 out of 5 by Demosthenes Not up to SPG quality levels
This hotel is definitely past its prime, perhaps past its golden years too. Service by hotel stafff was fine but that was where the good stops. On the amenities front, there is no snack mart (just vending machines), lobby looks like all the furniture was removed, no hot tub, and the fitness center is a joke. I travel each week for work and this was easily the least satisfactory SPG I've stayed at, so much so that I am forgoing the seasonal 18k point bonus to stay at another chain. As for the rooms, everything is brown, the carpet needs a refresh, and I could hear the person next door snoring. Lastly, my SPG Platinum status was not mentioned, I got no check-in bonus, no extra amenities, and the hotel doesn't do Green Choice.
Long story short, there are a lot of hotels in the area and all are probably better value for money.
February 14, 2013