Rated 2 out of 5 by Charlton Very disappointed!
This hotel did not meet its advertised amenities, room comfort nor safety concerns. Extremely narrow hallways. Bathrooms so "cozy" you can't close the door without hitting your foot. Fitness center, ice machines, ATM on "basement floor" - felt very unsafe! My door lock did not work - I reported it twice and second time came back to find my door was slightly ajar - door mechanism completely failed. Staff said security checked my room every half hour - very uncomfortable night with chair blocking door! (new room in morning!) Would not recommend this hotel at all.
December 10, 2013
Rated 4 out of 5 by Emsmui Great value and great location
I've stayed at this hotel several times because it's in a great location. The room is more spacious than other NY hotels and the staff is friendly.
December 10, 2013
Rated 4 out of 5 by Hokie71 Thanksgiving in the Village
Location for Village and lower Manhattan is very good. Price is good for NYC
December 1, 2013
Rated 5 out of 5 by Maestro60 Great location
A great place in Soho. It has all you need.
November 29, 2013
Rated 3 out of 5 by oncourse Stay Soho
Good for a short stay in NYC. Well thought out small rooms but all you need for a couple of nights.
November 27, 2013
Rated 2 out of 5 by Frustrated Overcharged and Unwilling to help
I stayed at the FourPoints SoHo for two weeks while working in New York during Hurricane Sandy recovery. There were thirteen people in my party. The first night we had cold showers but that was understandable given conditions across the city. The rest of our stay was fine, until the day we checked out of the hotel.
We checked out of the hotel a day early. Seven out of twelve of our party were still charged for the final night. In fact, at least one person received an accurate bill at checkout, only to find an additional night charged to his credit card after we had left! The hotel staff has been difficult to contact and so far unwilling to credit back at least five of the seven individuals who were over charged. We occupied thirteen rooms for fourteen nights ($$$!), and the hotel is unwilling to credit back a night that we did not even stay there.
The hotel itself was fine, but our service after leaving has been extremely frustrating and time consuming. And so far unresolved to a satisfactory conclusion.
February 7, 2013
Rated 5 out of 5 by frillgirl great location and staff
loved this hotel - large double room, excellent bed linens, welcoming and accommodating staff! Could not have enjoyed our stay more! We were celebrating a 40th birthday and ELIZABETH sent the birthday girl a bottle of prossecco - such a nice gesture on her behalf!
November 18, 2013
Rated 4 out of 5 by Drlng Great Deal
This hotel was a great find and a great deal. It had everything I needed: clean, comfortable, smart and friendly front desk staff, great location, competitive price and FREE BOTTLES OF WATER!!! I would stay there again in a heart beat. My only complaint was that I had an annoying housekeeper assigned to my room who did not understand the meaning of "DO NOT DISTURB." I was awoken every morning multiple times despite the fact that I had put the paper sign on the door handle--arrgh!
November 13, 2013