Rated 5 out of 5 by Maestro60 Great location
A great place in Soho. It has all you need.
November 29, 2013
Rated 1 out of 5 by bobg77 Nightmare on Charlton Street
To the facts....
The air conditioning unit was broken and engineering could not repair it. The hotel was sold out so needless to say we were in the same room. The restaurant had no air conditioning (broken) so we could not eat a meal as it was at least 85-90 in the room. There is no bell person so you must go on a mission to find someone whilst leaving your vehicle in the street. We had locked in a certain room number weeks in advance and when we arrived the room was of course, not available.... and the list goes on....
September 12, 2013
Rated 2 out of 5 by Prada Poor location and amenities
This hotel was the worst Starwood property I have experienced. The overall facility is shabby though my room was OK. There is no concierge or even assistance. The business center is 2 computers in a crowded hallway. It is in a dark secluded area with nothing around it which was scary for a woman traveling alone walking to the subway.Some staff were courteous but many were rude and uninformed. Overall the place was a disappointment.
January 7, 2014
Rated 5 out of 5 by klkim small hotel but excellent service and very clean!
We typically stay in bigger hotels but decided to try this for the location (wanted to be downtown). What a great deal. The hotel and rooms are small but we were so impressed by the excellent service and clean rooms that we didn't even notice the small size of the hotel. We would definitely stay here again.
November 4, 2013
Rated 3 out of 5 by LockedOut2013 Hard to get into
While the hotel was overall fine, i was very disappointed that my key would not work in my door--two nights in a row. That's two nights after trade show, meetings and client dinners that I did not want to be lugging things up and down an elevator.
Front desk basically said, "tough, it's your fault" your key card will not work.
Certainly did not make me want to come back...
October 15, 2013
Rated 4 out of 5 by gradearice Affordable and great location
Great value for NYC and although the rooms were small, the location can't be beat. I wish they had a longer shower curtain as the water splattered all over the bathroom floors.
January 8, 2014
Rated 5 out of 5 by studiocity Great value, wonderful staff!
Best kept secret in Soho. Rooms are basic, but well designed and clean. Staff is great -- very friendly and eager to make your stay the best it can be.
October 25, 2013
Rated 5 out of 5 by TM75 Wonderful Service
The service was extremely friendly and helpful. The room was spacious and quite clean. The only issue was the wait for the elevator (not the biggest deal in the world).
October 22, 2013
Rated 4 out of 5 by Gil007 Proximity and Accessibility
located in the SoHo area, the hotel brings confort of a SPG Hotel with an easy way to get to Manhatttan uptown by public transportation (metro/subway stations)
January 6, 2014
Rated 5 out of 5 by Berky Everything I expected in a Sheraton
Stayed two nights with comfort and all my needs were met.
October 21, 2013
Rated 5 out of 5 by MB37 Very attentive and courteous staff
Very impressed with the attentiveness of staff and overall friendliness of everyone I met from housekeeping, maintenance and front desk. Every person greeted us with a smile and made sure every request was taken care of. Made sure my booking was correct after central SPG had screwed it up and changed rooms for us to be able to fit roll away in. Thank you for a great New Years!
January 3, 2013
Rated 3 out of 5 by C3Spg basic necessities in Soho
Small hotel in NYC's Soho neighbirhood. Microsized rooms, but they're clean and the appliances all work and are current. With on street parking nearby, this is a decent place to stay.
January 3, 2014
Rated 2 out of 5 by Charlton Very disappointed!
This hotel did not meet its advertised amenities, room comfort nor safety concerns. Extremely narrow hallways. Bathrooms so "cozy" you can't close the door without hitting your foot. Fitness center, ice machines, ATM on "basement floor" - felt very unsafe! My door lock did not work - I reported it twice and second time came back to find my door was slightly ajar - door mechanism completely failed. Staff said security checked my room every half hour - very uncomfortable night with chair blocking door! (new room in morning!) Would not recommend this hotel at all.
December 10, 2013
Rated 3 out of 5 by RalphBubb Holiday Week in NYC
Front desk staff was very helpful and friendly. Room was perfectly fine - clean, didn't smell, bed was comfortable. Bathroom looked cool but every time we showered, we created a small flood in the bathroom - water doesn't flow into the shower drain very well. Could be dangerous and slippery if you're not paying attention.
December 26, 2013
Rated 4 out of 5 by Osaka1999 Christmas gift to myself
Choose to stay here because I really wanted to see NYC while staying within my tight travel budget. Got more than I dreamed for....comfortable, quiet, and clean room, great location, and a wonderful time on a budget!! Thank you Four Points Soho for kicking my Christmas week off to a great start! I will be back!
December 25, 2013
Rated 4 out of 5 by OnTheGo123 Great Location
one block from the Houston Street 12&3 subway station and just off the beaten path of the west village, the location is great. Staff very friendly and young.
December 28, 2013
Rated 5 out of 5 by Edsnyc I would definately stay here again!!
The hotel staff were warm and welcoming. I had my 7 month pregnant daughter, my 4 year old grandaughter, and my younger 23 year old daughter with me. The location is a block and a half from the subway. The hotel is just off the interstate. Very easy driving and the valet was simple and not chotic. The beds were very comfortable, plenty of coffee and real half and half. There were even decent teas which was good for the daughter that was pregnant, It is close to amazingly wonderful eating areas and shopping. Most of all the staff were amazing...they could not do enough for you. Plus a bar and restraunt on location too!! This is a GREAT place to stay!!!
January 7, 2013
Rated 3 out of 5 by IG1776 Good features, ok customer service.
Understanding that this a hotel in New York City, it's no surprise that the staff was constantly busy. When they weren't busy they were personable, polite, and knowledgeable about the area. I was in town for a wedding and asked for a wake up call (once when I booked my room, and once when we checked in). The call never came. Other members of the party clued me in that their wake up calls came in late- up to twenty minutes late. Fortunately the alarm clock worked well enough.
The staff was prompt in providing anything we needed sent to our room, and was otherwise capable. The room was spotless and everything worked as it should. Plenty of toiletries available.
September 3, 2013
Rated 5 out of 5 by WP17 Exceeded Expectations
Hotel was within walking distance of SoHo's Prince Street, Dean & Deluca and other great shops! A short cab from Katz's Deli and other great restaurants! Very quiet, peaceful location - I felt very safe. San Marino Italian restaurant in the hotel provides fast room service and delicious food/desserts! Room was very clean - large flat screen, desk, comfy bed, iron, hairdryer, lotion, shampoo, conditioner, shower gel and soap provided along with many other amenities. I was very pleased with my choice and would gladly stay here again! The staff made me feel very welcomed and took care of all my requests! They were super friendly and made my stay an excellent one!
July 30, 2013
Rated 2 out of 5 by stones Great location, horrible front desk attention
My overall rating would be much better if the personnel at the front desk would not have made us lost a lot of time:
1. giving us one room and then changing us to another because there was not space for the crib asked on the reservations and during the check in progress
2. not having called the car for our airport ride in the afternoon we asked when checking out. After being waiting for it, we had to insist to have them check with the company. It turned out nobody has called.
3. being super slow bringing the luggage upstairs...
More than a review this is a complaint. Please excuse me if this is not the appropriate channel.
May 7, 2013
Rated 3 out of 5 by magicman Complaints
I arrived early (11AM) on a Saturday-I was grateful they had a room ready for me-but I went out at 5 and when I returned at 10:30, the room had not been made up. I asked the front desk to have housekeeping clean my room when I went out for a walk the next AM. It wasn't done when I returned. I asked again and sat down for breakfast. It still wasn't done when I finished. Twenty minutes after I went back to my room to stay there for a while, I was chased out for 20 minutes by housekeeping. I also thinkthere should be ice available besides in the basement and there should be plastic bags for transporting the ice at every machine
June 25, 2013
Rated 5 out of 5 by studiocity i keep coming back
Location is excellent, staff eager to accommodate, friendly, fun. We got an upgrade and the room was wonderful. Great views of NYC in the snow. Thank you. Enjoyed 4pm checkout, too.
December 18, 2013
Rated 4 out of 5 by SusanB Comfortable, Stylish and Great Staff
We thoroughly enjoyed our stay at this hotel. It has a great location and the staff is excellent. Only complaints would be the auto-temperature reduction in the middle of the night and the limited towels -- only 2 bath towels, 2 lighweight hand towels, 2 washcloths for two people (I know we could request more, but would like to have a couple of extras available without asking.). As someone who showers before bed and goes to sleep with wet hair, waking up in a 66-degree room at 2 a.m. was not pleasant, and the temperature could not be adjusted upward. Saturday we woke up to jack hammering outside, but that certainly wasn't the hotel's fault. Overall, a nice place to be!
April 9, 2013
Rated 3 out of 5 by PaulB Odd Experience
Standard Four Points, extremely small space, typical for NYC. Here are the odder things:
- Guy at check in was strange, seemed confused.
- Received no bill under my door at last day, when down to check out and asked, and he said they do email now and I didn't request that at check in (same guy). Perhaps my SPG account and a request at check in?
- Reservation had SPG number, hotel bill didn't. Still haven't gotten credit. That takes 7 days + 7 days. Can charge against SPG or credit card for bills right away - but fixing a mistake, that takes lots of research!
Clearly this place is for tourists and not SPG/business travelers. I won't intentionally pick this place again.
May 15, 2013
Rated 2 out of 5 by DHC551 Three Unsatisfied Guests
First Impression: The room smelled like dirty socks. Second Impression: The room was very small for the price we paid. Only one person could be in the room to move around without waiting for another person to move and we are slender to average girth! Third Impression: The bathroom was like a converted closet stuffed with a bathtub shower, toilet and single sink in the corner. Water always got everything wet on the counter top which was only about 2' x 2'. Forth Impression: The beds were very uncomfortable. Best for last: The AC and Fan were so loud that we had to wear ear plugs or put a pillow over our heads!
August 8, 2013
Rated 5 out of 5 by JulieH117 The staff makes the difference.
The 4 pts SOHO is my home away from home as I stay there for business every month and sometimes twice a month. The facillity is immaculate and I know I will get a great night's rest in their plushy, comfortable beds. The distinctive feature of this hotel is definitely their staff. After a long trip, they make me smile and welcome me back.. They are concerned about me and make me feel like part of their family. The front desk group, Patricia, Emily, Jessica, and Nick deserve special recognition for their superb customer service skills. I love staying there and recommend it to my family and colleagues all the time.
March 20, 2012
Rated 5 out of 5 by FrequentFlyer Great service, solid hotel
I travel to NYC once a week for work and always choose to come back to the Four Points. I've traveled around the world for business and pleasure and have stayed in all kinds of lovely hotels and resorts but always choose to stay at the Four Points hotel when I'm in Manhattan. The location is very convenient for traveling around Manhattan, the rooms are neat and clean, the food and drinks from the attached Italian restaurant and bar are wonderful but best of all, this hotel's staff are so attentive, friendly and they always go above and beyond to make my stay as comfortable as possible. Highly recommend!
February 13, 2013
Rated 4 out of 5 by Seth Great location but noisy
Overall I found this an OK place to stay. I was disappointed by a few things though. The walls were scuffed in many places, and in the washroom there were soap and toothpaste stains on the walls and door. The walls were very thin. I heard more than I cared to hear. The tension on the room doors was so great that the doors slammed loudly shut which caused me to jump a few times as other guests were coming and going. The Internet access is terrible, so don't expect to be able to work from the room. Free bottled water is nothing to brag on or promote. I wish there had been a refrigerator in my room. On a positive note though, the beds were incredibly comfortable and the staff was amazing.
April 13, 2013
Rated 3 out of 5 by BizTraveler21 Great location but needs work after my last stay
This was my second time staying here. I like the location, proximity to my office, and generally the consistently friendly staff that I've come to expect from Starwood. However, this stay was less than ideal. A broken elevator had me waiting for SEVERAL minutes to get down from the 9th floor. A consistently leaky toilet kept me awake later than I would have liked, and a misunderstanding with restaurant staff added to more delays, and me being charged more than a typical meal. I hope you address some of these issues, as I really do like staying at this Four Points when things are operating smoothly.
April 29, 2013
Rated 4 out of 5 by Emsmui Great value and great location
I've stayed at this hotel several times because it's in a great location. The room is more spacious than other NY hotels and the staff is friendly.
December 10, 2013