Rated 3 out of 5 by Toni12 Clean and Updated Room
At check- in as a SPG gold member our room was not ready but someone else was checking in & there room was. Hotel did not seem busy. Could not recommend the restaurant for dinner but small patio was nice and quiet for drinks.
Room air conditioner was loud and would go off and on and this would wake me up.
September 26, 2012
Rated 5 out of 5 by Irma Comfort and location
The room is small but extremely efficient and comfortable. The bedding is luxurious and the bathroom has everything you need. The location is superb. I'd never stayed in this area before (always uptown) and my daughter and I loved the neighborhood, great restaurants and walking proximity to everything!
July 31, 2012
Rated 5 out of 5 by MPK60 Wonderful place
This was the perfect location for us during our visit to New York. We were able to walk to shop and eat and easily catch the subway to get to other parts of town. The room was comfortable and quiet. The only disappointment was the breakfast we had at the hotel one morning- too expensive for the amount.
April 29, 2013
Rated 3 out of 5 by jonny8 Avoid until they fix the wi-fi
Overal the hotel is great to stay, good transport connections, places to eat nearby.
However, as a business traveller, the wi-fi si broken beyond imagination. Strong signal but at time 100% packet drop. For you non-tecnical people, this means that you can't access anything, even Facebook (shock).
March 1, 2013
Rated 4 out of 5 by JLMR4 Outstanding front desk staff
Clean, comfortable, well-located hotel. Front desk staff is unfailingly friendly and helpful - had a minor injury during my last stay, hotel provided wheelchair for my use, no charge - saved me from spending my trip in my hotel room. Have stayed here multiple times and definitely can recommend it.
May 13, 2013
Rated 5 out of 5 by MrsD3 Great find in trendy neighborhood
A great location that allows an overnight, weekend or longer stay to enjoy Soho, Tribeca, Battery Park neighborhoods. If your trip includes stops at The World Trade Center site, this hotel offers easliy accessible accomodations. Friendly staff. Everything you need close to where you want to be.
November 12, 2012
Rated 5 out of 5 by Grachi Great Location and New Facilities
This Four Points is a brand new hotel with great access to the West Village, Tribeca and SOHO. The rooms are not the largest I have encountered, but they are laid out well. The staff is always friendly and willing to go the extra mile to accommodate my needs. It is my go-to hotel in Manhattan.
February 13, 2013
Rated 4 out of 5 by LaBellaDona Only had one issue
We were woken up at 6 AM & again at 7 AM on a Sun. morning by the door slamming shut in rooms on our hallway. The doors should close more slowly or there should be a notice on the inside of the door telling the guest to close the door by hand because it will slam loudly if it closes by itself.
March 18, 2013
Rated 4 out of 5 by maggie757 Great Location
We love this hotel because of the location, i.e. walking into Soho and shopping.
The rooms are small but we have come to expect that. The three days we were there one of the two elevators was down for repair which at one point made the wait time (we were on the 19th floor), around 10 minutes.
April 29, 2013
Rated 4 out of 5 by JEC66 Terrific staff and good rooms
Rooms were very comfortable and meet my needs. Staff were extremely helpful and nothing was a bother for them to help me with. Location was a little out of SoHo however the price and comfort was worth the walk. Train station on next block and two blocks from "SoHo", stores and places to eat.
June 13, 2013
Rated 3 out of 5 by thinkagain good location but noisy room
Great location but I couldn't sleep due to a noisy air conditioning that turned on and off throughout the night.
July 31, 2014
Rated 5 out of 5 by cp10 All that...and a bagga chips!
Staff, rooms, and location are on point! Front desk staff are lovely...Emily, Jessica, Alex...sorry for missing a few but all of them!
City Winery around the corner is the s**t ! Great atmosphere, food, and drinks!
Nothing negative that is worth my time to post about this hotel....
February 28, 2012
Rated 3 out of 5 by LFCNY Sheraton Soho
Great location, but room confort is average. Bathroom is very small, no cooler/bar in the room, wondows mostly facing wall
July 28, 2014
Rated 5 out of 5 by MORTICIA This hotel is terrifically adorable and staff is great!
This is a little gem of a 21-floor hotel. It is compact and makes good design use of "smallish" rooms. The beds are incredibly comfortable. The thing I especially liked was the cleanliness of our room (and don't think I didn't check for crawly things!) and found nothing to complain about. Some of the little touches: a great umbrella to borrow when NYC weather is rainy, the hairdryer that's not attached to a wall so you can move around with it when in use, good lighting in the bathroom, and having the ability to control the temperature in the room, etc. The tv and the radio are great, too. But the next best thing about this hotel is the staff---very friendly, always asking if our stay is good and can they make it better, willingness to help and answer questions, and always a "good morning" and "good evening"...you can tell that the staff from the front desk to housekeeping to the maintainence crew are smart, friendly, honest...and especially that they enjoy working at this hotel! ALSO--Love the VALET PARKING!
November 16, 2011
Rated 4 out of 5 by capeCodder Help is on the way and quick!
The room was uncomfortable due to very hot weather and non functioning ac. The front desk was very quick to send help and Lee and then Stanley tried to get things in order without any disruption. Finally, a room change was necessary. Lee was so kind and helpful, as was Illia.
June 3, 2013
Rated 5 out of 5 by jj1949 Very reasonable and comfortable for NY visits
We have stayed here numerous times. Besides being reasonable (by NY standards), it is very comfortable and a very friendly staff. In short, whether on business or pleasure would definitely consider this hotel if you are seeking something comfortable without breaking the bank.
February 4, 2013
Rated 5 out of 5 by wedding friendly service
great location for our needs (attending wedding at Tribeca Rooftop) - excellent restaurants all around area - very friendly and helpful staff who provided a list of local restaurants - lots of public transit - comfortable room/bed etc - we would definitely stay here again!
November 16, 2011
Rated 3 out of 5 by sz08 Good eats
I was working on a presentation so ordered room service and was surprised at the quality of the food. The pasta was excellent!
July 24, 2014
Rated 5 out of 5 by renetony Good Experience
Our trip as to move our son to NYU, so it was conveniently close.
All the staff went the extra mile to address our needs.
The italian restaurant had a great selection and menu for eacj meal.
It would be nice to enage with special offers for parents visiting NYU students.
September 2, 2012
Rated 5 out of 5 by LisaHR Excellent staff
I usually don't write reviews but our stay at this hotel was wonderful. The staff was awesome! Every person I dealt with was very helpful and accomodating. A big shout out to Alex!! He is the best! The hotel was very clean and very safe. I can't wait to stay here again!
August 13, 2012
Rated 4 out of 5 by Danno Great location!
Friendly staff, very clean room and a great SoHo location. Excellent subway access, and lots of cool restaurants and bars in the area. Bathroom was tiny, but immaculate. Much quieter than other Manhattan locations (e.g. Midtown). So, when you're ready to sleep, you can.
September 26, 2012
Rated 5 out of 5 by Eagles14 Nice overnight stay in SoHo
liked the complementary apps and drinks on arrival (Wed night) and proximity to SoHo spots. Clean, comfortable room and friendly staff.
July 19, 2014
Rated 5 out of 5 by frillgirl great location and staff
loved this hotel - large double room, excellent bed linens, welcoming and accommodating staff! Could not have enjoyed our stay more! We were celebrating a 40th birthday and ELIZABETH sent the birthday girl a bottle of prossecco - such a nice gesture on her behalf!
November 18, 2013
Rated 3 out of 5 by bikerbabe Location
The hotel was within walking distance of most of our destinations. Pleasant outside seating area for meeting up with other hotel guests.
The staff was great - very helpful and pleasant!
June 30, 2014
Rated 5 out of 5 by Lundy Awesome Service
We were supposed to have a room at another hotel, but our reservation was lost. The staff at Sheraton went out of their way to help us. Nicholas and Marisa were AMAZING. Super friendly and helped us out with our room and everything we needed. They deserve a raise!
April 29, 2013
Rated 5 out of 5 by SoHo Nice Cozy Room in a Great Location
I have stayed at this hotel a few times, and all the rooms are basically the same. They are very nice and cozy, but a little on the small side. But for sure enough room for two. The hotel is blocks away from many great restaurants/bars/nightclubs. Perfect for 20s
January 19, 2012
Rated 3 out of 5 by fefemeow Good location with free on street parking
No Microwave for popcorn. No continuously providing free coffee and hot water. Door staffing is nice. He always asked what help was needed.
July 16, 2014
Rated 5 out of 5 by travelbug27 Four Points SoHo Impresses
A convenient location one block from the Houston subway stop made this my hotel of choice in NYC. In the future it will be my choice in large part due to the friendly service of the staff, free (and fast) wifi, free business center printing and comfortable room.
January 17, 2013
Rated 4 out of 5 by FOOT ELEVATORS
THE ELEVATORS ARE EXTREMELY SLOW
August 4, 2014
Rated 3 out of 5 by SMG03313 Director, Project Management
Overall this hotel was in a great location to where I wanted and needed to be. While my room was clean, the room itself smelled incredibly musty and was worse once I turned on the air conditioner. The hotel restaurant was convenient, food, service was good.
July 1, 2013