Rated 5 out of 5 by MACDADDY Excellent Hotel for Business Travel
I have spent that last 3 years staying exclusively at this hotel. The staff is always exceptionally friendly and helpful with any of my needs.
February 13, 2013
Rated 3 out of 5 by eLKNKs Decent
Fair price, decent location in Soho, but not the quality of customer service I expect from SPG hotels.
July 13, 2014
Rated 5 out of 5 by maryo fantastic service, new favorite place
The front desk and management could not have been more welcoming for our celebration. This is our new favorite place to stay! thank you again
December 8, 2011
Rated 4 out of 5 by Jeff4 Kudos to Emily
We've stayed at this property 8 or 9 times and have been especially welcomed by Emily who has been gracious, helpful and ebullient. Thanks!!
February 19, 2012
Rated 4 out of 5 by nybellany Great location
Just need a small fridge.
August 22, 2014
Rated 5 out of 5 by Ally1 Great features and location
Great accommodations and good employes. All were very helpful and cordial especially the front desk personnel and namely Emily.
October 16, 2012
Rated 4 out of 5 by Curepe67 Comfortable stay
Hotel location, staff and room was very good. Would definetly return to this hotel when visiting New York for work or leisure.
February 25, 2013
Rated 4 out of 5 by Lynette Soho Four Points - Great Choice
Wonderful, accommodating staff! Clean, convenient. Would be nice if their bar opened earlier, but that is the only suggestion.
March 12, 2013
Rated 4 out of 5 by JB321 SoHo convenience
Short business trip recommended by others. Convenient to SOHO highlights. Great Restaurant with top-tier menu and service
May 1, 2012
Rated 4 out of 5 by roombadcondition consistantly good
stay here when I visit the city and always have a good experience. Nothing fancy but great service, location and clean.
August 19, 2012
Rated 5 out of 5 by Emattos3 Excellent location
Excellent location in Soho. Good room size, great sheets in the bed. The towels are not excellent, but are good enough.
January 19, 2013
Rated 3 out of 5 by Peter ok for the money
Good SOHO location but small rooms, lobby and bar. Also very slow elevators and internet. Very clean and nice staff.
January 22, 2013
Rated 5 out of 5 by marineeta Great service
Everyone at the hotel was extremely nice, especially the people at the front desk. Thanks for making our stay great.
November 29, 2012
Rated 4 out of 5 by mhjgb perfect accommodations!
this hotel totally met my requirements. In fact...it was so quiet during the night I forgot I was sleeping in NYC!
January 15, 2013
Rated 5 out of 5 by Wally49 upgrade
excellent location to Soho, West Village and Greenwich Village. staff helpful. received an upgrade from front desk
September 3, 2013
Rated 4 out of 5 by FOOT ELEVATORS
THE ELEVATORS ARE EXTREMELY SLOW
August 4, 2014
Rated 3 out of 5 by joe010101 Very Loud Air Conditioner!
The only thing bad I have to say about this place is that the a/c was hard to sleep through. Very loud.
June 25, 2013
Rated 3 out of 5 by oncourse Stay Soho
Good for a short stay in NYC. Well thought out small rooms but all you need for a couple of nights.
November 27, 2013
Rated 5 out of 5 by Finnegan99 Location
Great Location. Safe. Clean
July 31, 2014
Rated 4 out of 5 by Eileeny Nice Hotel on Westside of Manhatten
Good value, good sleep. Wednesdays have good food and drink for Happy Hour
May 26, 2014
Rated 5 out of 5 by rlarc57 Nice place to stay
The hotel is in a nice location, the staff is helpful, the dining service is excellent.
March 23, 2013
Rated 4 out of 5 Comfortable bed - good room
Great location, quiet room and the most comfortable bed I've slept in in a long time!
December 23, 2012
Rated 1 out of 5 by jayhorn5 Disappointing hotel in almost every way
Let me open by saying that I am an SPG platinum member, staying at Starwood properties 150+ nights a year. I have never been more disappointed in a hotel.
-- The same dirty dishes were in the hallway outside my door for the entire 3 days of my stay.
-- There was a piercing sound that must have been hot water going through pipes that would last for up to 5 minutes at a time. This happened early in the morning more than once and interrupted my sleep.
-- Housekeeping staff shouted at each other down the hall outside my door, also disrupting sleep.
-- Hotel restaurant manager berated one of the waiters for a few minutes straight in the middle of the dining area. It made for a very uncomfortable meal and was very unprofessional of the manager.
-- Overwhelming scent was being pumped into the lobby that bordered on being nauseating
-- TV remote Up button wasn't functional
-- Toilet paper and a hair in toilet upon arrival. That in itself is not a big deal, but when you compound everything else that I experienced at this hotel, it highlights the lack of attention to detail, absence professionalism and overall poor quality of the hotel.
I will never be staying here again and I suggest that others avoid it.
April 28, 2014
Rated 5 out of 5 by Art34 Four Points - Soho
The staff was very friendly upon my arrival and the rooms are very clean and modern.
August 14, 2012
Rated 5 out of 5 by Macattack SOHO / NOHO / NYU
Great Hotel for visiting NYU and to experience the surrounding area. Great Service.
April 22, 2013
Rated 2 out of 5 by Via007 Straight to the point
I made the mistake of being swayed by the pictures and hoping that as a Starwood's Gold member and being that it was my 10 year anniversary celebration that I would receive a nice room. Needless to say when I arrived I was hugely disappointed by the location and condition of the room. Our room was a small corner room and our view was the back of another building. We had to call front desk because the room had a funny smell, and also needed a handy-man because the toilet dispenser was broken and the toilet paper kept falling on the floor. The iPod dock didn't work, and the light on the desk lamp was out. For a Starwood, I would expect upgraded finishes. I've seen positive reviews, so I may have just gotten a bad room, but I would not recommend this for anything romantic. Also, if two people are staying in the room, make sure to request more towels, you only get enough for 1 person.
If you just need a place to lay your head this is it. What I can say, is that the price is great for being a NY hotel (So I don't know why I had high expectations to begin with) and walking distance to West Broadway and Soho. Lastly, the front desk recognized that it was our anniversary and offered two wine glass vouchers.
October 29, 2013
Rated 5 out of 5 by GaryK3165 One Night Only
Spent one night this week. Completely satisfied, Great Value. Great Location.
April 27, 2012
Rated 4 out of 5 by Hokie71 Thanksgiving in the Village
Location for Village and lower Manhattan is very good. Price is good for NYC
December 1, 2013
Rated 4 out of 5 by Deita The room is very comfortable
I guess the hotel speaks for itself: great location, very comfortable bed.
August 5, 2013
Rated 5 out of 5 by ICCD Great Stay, will stay again
It's a really great location, clean facility and Staff can't be any nicer
April 18, 2013