Rated 2 out of 5 by Nicknameme Skip this Starwood Property
I'm shocked to see so many 5 star reviews. As a Gold member I have stayed at numerous Starwood properties, this is by far the worst. As I sit here in my room I am looking at the wall of my smaller than college-dorm room and see a variety of stains that only leave me guessing what happened here in years past. Haven't slept all night as the "air conditioner" is more like turbine engine turning on and off and awakens me with each turn. The smell of mildew is pervasive. The whole place (from the lobby to the hallways to the rooms) feels claustrophobic. Ugh...checking out in a few hours...can't wait.
September 17, 2014
Rated 5 out of 5 by ShondaBWhite Leon, Corey and Staff are Awesome
I completed the official survey but I have to give a special shout-out to Leon, Corey and the rest of the staff (including the short guy that was there when we checked in on 8/24 that afternoon. It was Leon's first day and I couldn't even tell because he was so helpful. Corey came along the next day and he was just as helpful and polite. All of the staff was so helpful and willing to answer our 5 million questions from me and my mother. Quality customer service is hard to come by but these guys really make you all look GOOD!! They made our stay that much better! So, thank you thank you thank you and if the manager is reading this, please reward them in some way because they totally deserve it - all three of them - I just forgot the other guy's name. Thank you!
September 2, 2014
Rated 2 out of 5 by Frustrated Overcharged and Unwilling to help
I stayed at the FourPoints SoHo for two weeks while working in New York during Hurricane Sandy recovery. There were thirteen people in my party. The first night we had cold showers but that was understandable given conditions across the city. The rest of our stay was fine, until the day we checked out of the hotel.
We checked out of the hotel a day early. Seven out of twelve of our party were still charged for the final night. In fact, at least one person received an accurate bill at checkout, only to find an additional night charged to his credit card after we had left! The hotel staff has been difficult to contact and so far unwilling to credit back at least five of the seven individuals who were over charged. We occupied thirteen rooms for fourteen nights ($$$!), and the hotel is unwilling to credit back a night that we did not even stay there.
The hotel itself was fine, but our service after leaving has been extremely frustrating and time consuming. And so far unresolved to a satisfactory conclusion.
February 7, 2013
Rated 4 out of 5 by kELL99 Best service ever. Maintenance - not so helpful.
The most responsive, speedy, and helpful Guest/Hotel Services I've ever experienced. Well done.
One elevator broke down during rush-move out time. 30-minute waits are not so well done.
August 26, 2014
Rated 1 out of 5 by EMAG Worst Hotel I have ever stayed at
It was a terrible experience. Construction outside window woke us up at 6:30am. Toilet did not flush properly, carpet was damp and musty smelling, Water stains all over ceiling. Disgusting room. Staff was kind, but overall bad experience - will never return
August 25, 2014
Rated 3 out of 5 by Estes11 wait until the Construction is done to stay here
The front desk person was amazing. She was very thorough and extremely professional. The problem with the hotel is the massive construction project going on which is producing very very loud noise as a result. I couldn't take a nap during the day due to this jack hammer and drill sound coming from the construction. Had I known about this project I would have stayed elsewhere.
August 23, 2014
Rated 4 out of 5 by TJSH84 Simple in a great location
The location is perfect - where West Village meets SOHO meets Tribeca. Within a short walking distance to the water as well. Unfortunately there was construction happening which didn't provide for a rested sleep (wish I would've been informed about this prior to checking in). The walls are quite thin as well and I could hear people coming and going all night long.
August 20, 2014
Rated 3 out of 5 by LaLaLexington a bit of a letdown
I have stayed at the Sheraton in Tribeca three or four times but decided to give this one a try because of the great location. But it was a bit of a letdown. Tiny, cramped lobby with nice, but overstretched staff. Room was fine, completely acceptable but just not as nice as the Sheraton in Tribeca. Probably won't go back.
August 20, 2014