Rated 1 out of 5 by Dharshan Very bad experience
I have stayed here for one day and canceled the rest of the stay and moved to a different hotel. staff is not responsive and don't care about the guest. I had a broken Iron and I burnt my shirt trying to use that not knowing, asked for a different Iron and never got it even next day. no response about my shirt. they just DONT care.
April 17, 2014
Rated 4 out of 5 by TravelinKen Wow – Pleasantly Surprised
There are many different brands under the SPG umbrella and I never stay at a Four Points but this was the closest SPG hotel to where I was having my business meeting the next day. So I was a little nervous about making the booking but I have to say I was pleasantly surprised by this hotel.
The hotel is very well maintained. The lobby is small but welcoming as is the staff. Stephanie checked me in and was very pleasant and also made some great lunch recommendations that are near the hotel.
I was in a room on the 17th floor in a corner room so it had windows on two walls of my room which made the room seem larger. The bed was comfortable and the bathroom must have been recently remodeled. It was small but seemed brand new. There was even an umbrella in the closet in case of rain.
I really enjoyed this hotel and would absolutely stay here if I was in the area again. Four Points SoHo – you definitely surprised me!
April 13, 2014
Rated 2 out of 5 by Frustrated Overcharged and Unwilling to help
I stayed at the FourPoints SoHo for two weeks while working in New York during Hurricane Sandy recovery. There were thirteen people in my party. The first night we had cold showers but that was understandable given conditions across the city. The rest of our stay was fine, until the day we checked out of the hotel.
We checked out of the hotel a day early. Seven out of twelve of our party were still charged for the final night. In fact, at least one person received an accurate bill at checkout, only to find an additional night charged to his credit card after we had left! The hotel staff has been difficult to contact and so far unwilling to credit back at least five of the seven individuals who were over charged. We occupied thirteen rooms for fourteen nights ($$$!), and the hotel is unwilling to credit back a night that we did not even stay there.
The hotel itself was fine, but our service after leaving has been extremely frustrating and time consuming. And so far unresolved to a satisfactory conclusion.
February 7, 2013
Rated 4 out of 5 by WineAdvisoryGroup Nice Little Hotel, Great Staff
Small little place in a nice locaton. I like the location for downtown restaurant hopping... away from the hubub of midtown. Rooms small but efficient. Small restaurant with bar that was convenient for a cocktail in evening and bkfst the next day. Really excellent staff... great attitude, friendly, professional. RECOMMENDED
January 11, 2014
Rated 4 out of 5 by Nicole110 Great staff, everything I needed
Stayed here for the first time last week- was surprised that the rate was fairly low for what I consider to be a great location! It is in the village, not in the heart of midtown. It is close to 2 subway lines which will quickly get you to midtown or downtown (I needed both)
The hotel staff are exceptional- from the check in to room cleaning- and this is why I will come back.
There is a small bar in the lobby which was perfect for a quick relaxing drink after a long work day.
January 11, 2014
Rated 1 out of 5 by td99 You couldn't pay me to stay here again
Windows allow every sound outside to be heard in your room - traffic, rock band studio next door (playing wearwolfs of london) and construction. Air conditioner SUPER loud. View was horrible and location of tv was to the side of an armoire which you had to navigate around to change the channel when sitting on the side chair. Bathroom was nice, staff were very friendly and the elevator decor was good. Location is NEAR soho not really in - you have to walk a few blocks and there is not much right around hotel. Until you call the entrance to the lincoln tunnel a destination. Was near subway lines.
October 23, 2012
Rated 5 out of 5 by ScottSw21 Awesome location, great staff
This hotel is two blocks away from my favorite part of Manhattan - Soho with lots of shops, restaurants, cafes, and bars. The staff here goes out of their way to make you comfortable. This is my new go-to hotel in NYC.
January 12, 2014
Rated 1 out of 5 by bobg77 Nightmare on Charlton Street
To the facts....
The air conditioning unit was broken and engineering could not repair it. The hotel was sold out so needless to say we were in the same room. The restaurant had no air conditioning (broken) so we could not eat a meal as it was at least 85-90 in the room. There is no bell person so you must go on a mission to find someone whilst leaving your vehicle in the street. We had locked in a certain room number weeks in advance and when we arrived the room was of course, not available.... and the list goes on....
September 12, 2013