Rated 1 out of 5 by BobRobX1 Disappointing
Tired hotel in bad location opposite a truck depo with continual reversing noise. Check in was 3PM and we were kept waiting until 3PM - wasn't even asked for a name when aksing to check in at 2.45 - only check in is 3 we can store your luggage. Not rude, but certainly not friendly. The windows were not double glaxed and allowed all street noise in - which was 24 x7. Air conditioning was basic - and loud.
October 14, 2013
Rated 5 out of 5 by TorontoTravelbug Awesome Staff
What an incredible experience for any visitor to New York. The staff from Nicholas at the front desk and all the other front desk staff to the housekeeping staff were outstanding. I have been to New York many times but it was the first visit for my teenage daughter and everyone at the Four Points exceeded my expectations. Kudo's to all of you...your team is the epitome of customer service and satisfaction!
December 13, 2011
Rated 5 out of 5 by Fans Excellent People and Location in SOHO
We enjoyed our stayed and definitely will be back at this hotel. The staff are friendly, knowledgible, and location is great. Shout out to Jessica and Emily at the front desk. Thank you for providing us the low down and high spot of New York. This was our 1st time in New York, made a great impression overall.... People make the difference and we want to highlight the two super stars at the front desk.....
March 25, 2012
Rated 4 out of 5 by daveman Super friendly staff BUT
the WIFI connectivity was BAD. I would stay here again for leisure but not business. The staff was over the top in trying to please but were not able to address the WIFI issues. Our first morning we had breakfast downstairs, yogurt, oatmeal and 2 drinks came to $30. Oatmeal was worse than instant stuff, super runny and coffee was not good. Pizza at lunch was ok but breakfast too pricey for poor quality.
October 3, 2012
Rated 3 out of 5 by BusinessTraveler900 Friendly Staff but Bathrooms need to be cleaned;
The hotel staff was extremely friendly, helpful and welcoming.
The bathroom shower was not particularly clean. I think the cleaning staff is hoping to get away with not having to clean black tile. The shower was filthy. There was build up scum, and grime in the creases and corners especially at the base of the shower door and around the drain. Under the vanity sink faucet lever needs to be cleaned.
October 4, 2013
Rated 4 out of 5 Great location at a reasonable price
This hotel is located near a metro and is very close to little Italy. The only downside is that rooms are very close to each other and it was disturbing when others came in and out of their rooms. The noise from opening and shutting of the doors was very loud. The bathrooms are clean and very nice. Wish the faucets were more functional. It looks very
Modern and artistic. Overall a great hotel.
December 16, 2012
Rated 5 out of 5 by John44 Friendliest, most helpful staff
We had stayed here previously, so knew what to expect in terms of location, room size, etc. The staff had been good before, but there was a notable improvement. We had many minor needs and wants to be dealt with and the desk staff, housekeeping, and technicians were uniformly prompt, cordial, and helpful. At the front desk, we would especially single out Emily and Brian. They were wonderful!
June 1, 2012
Rated 5 out of 5 by Jacki Felt like home!
In the midst of the hurricane, I spent a night in this hotel, and felt warm, safe, comfortable, and above all, I felt like I was with people who cared about me.
Elizabeth at the front desk is amazing and went out of her way to make me feel like I was "home".
The bed was amazingly comfortable, the shower forceful, the amenities in the bathroom were plentiful, and overall, was a great hotel.
November 7, 2012
Rated 5 out of 5 by Kcarnes World class staff!
Wow. All of the nice things you read about the staff ?
TRUE,TRUE,TRUE. Alex, Emily, Jessica and others make this place special. I have been coming here since it opened and it just keeps getting better. New restaurant is excellent.
Feels hidden and European in the middle of NYC. But the smiles, greetings and little touches rank this as an absolute 5 Star. Keep up the great job. You rock.
March 24, 2012
Rated 2 out of 5 by mikkospano Poor value for money
This hotel is positioned as a luxury, or at least luxurious hotel. The Sheraton brand immediately suggests this, but it is not, by a long way.
It began badly. A rather snippy check-in manager who was polite (in an automated way) gave me the room key, told me nothing and left me to fend for myself. I knew nothing about room service, vending machines, ice machines or other facilities but discovered them days later. I gave him a generous tip and it made no difference.
The room allocated (at nearly $400 per night I might add) was a shoebox, and I was admonished by this man when I questioned its size along the lines of "this is NYC get over it" - not those precise words, but that attitude. When I found the room safe was inoperable, I demanded a new room and got it. Probably because he realised that I wasn't taking no for an answer. Not a pleasant start to a 10 night stay! As time went by I met other staff who were genuinely helpful, and had the right heart for the hospitality business. Four Points won't hold on to these people - they'll move to hotel chains that share their standards of service and value.
How hard would it be to provide some local information? Subway maps, dining options, attractions?
This was a relatively expensive hotel and poor value for money, even by NYC criteria. I will happily pay $300-500 per night if the value is there. But this is a tourist class hotel at best, for students, families and people who don't know any better.
I also noted that some occupants were keeping animals in their rooms. This unhygienic practice should be noted on the hotel website so that people who value cleanliness can be alerted and stay away. I will be alerting them in social media. This hotel damages the Sheraton brand in my estimation. Either be a Sheraton, or remove the brand.
April 24, 2014
Rated 4 out of 5 by Mike48 Smart Choice In NYC
This hotel is well located and an easy walk to SOHO, West Village and Meatpacking district. The staff is really friendly and helpful. The rooms are small, but you'll find everything you need. The gym is compact but well equipped. One issue: the AC system is quite noisy. I found myself turning it off in the middle of the night. I'd definitely recommend this hotel to friends and family.
July 31, 2012
Rated 5 out of 5 by kim4pt Amazing stay with outstanding service
We needed a place to stay that offered parking in the city and the ability to hold our belongings for an extended time beyond checkout.. They were extremely courteous and helped us with every need from forgotten toothpaste to making sure our car was ready for us when we returned from a long day in the City. Outstanding! Would stay here again and again! Rooms were very, very clean!!
February 3, 2013
Rated 5 out of 5 by Jonesy1232002 Great Location
This is my favorite hotel in all of NYC. You are within walking distance of Greenwich Village, SOHO, Meatpacking Dist., West Village and Chinatown. Never have to use the subway if you dont want. Literally hundreds of great restaurants and shopping so close. Best room service ever and beautiful outside area to sit and have breakfast or cocktails after dark. Very safe neighborhood.
June 25, 2013
Rated 4 out of 5 by bethybeth Great Location
This hotel is in a great location. It is pretty well kept up, although the last time I stayed, the walls had lots of scratch marks and dents, and our room smelled strongly of fresh paint. The only thing about this hotel that I don't like is that the walls are paper thin. I could hear everything going on in the room next to me as well as if someone even whispered in the hallway.
June 20, 2012
Rated 4 out of 5 by Dane16 Fine but room for improvement
The hotel is well situated at least for our needs (site seing), and the decoration furniture was in good conditions. However did have a couple of shortfalls which easily could be fixed to improve the experience at no significant extra costs, e.g. better reading lights and international power sockets.
If a bit more effort was put into the last details, it would be great.
September 14, 2013
Rated 5 out of 5 by Eljo Nice hotel, Nice area, Good price
Things that were good-hotel was clean, my room was ready when I arrived, food in the restaurant was good and the location was good. The only thing that I was dissapointed in was that I paid an extra $20 for a city view and when I looked out my window, I first saw the dirty run down roof of another building. There were a few tall buildings in view but it was not worth $20.
March 25, 2013
Rated 5 out of 5 by RescueDogs Couldn't be more pleased
First, as Gold SPG Vacation owners, we always stay at Starwood facilities. This stay was for a visit with our daughter who happens to live just 3 blocks from this Four Points. We were very happy with the accommodations, professional staff, and cleanliness of the room and bath. We plan on making this our first choice whenever we visit again. Thanks to staff and management.
September 27, 2012
Rated 2 out of 5 by Jason70 Hotel is ok, but customer service needs improvement
Hotel was ok, but the room was a little small, basically a bed and barely room to walk around it. The customer service could be better. I left some things in the room when I checked out, but immediately called them and their cleaning staff found my things. They offered to ship my stuff to me, but then carelessly shipped them to the wrong address and lost my stuff.
August 17, 2012
Rated 4 out of 5 by Bassle Clean, Great Location
Great location - walking distance to shopping, restaurants, bars, etc. Rooms were small, but to be expected. The only thing we didn't like was the noise. You could hear everything going on next door and in the hallway at any given hour. Request a room furthest from the elevator - given the small quarters, most of the rooms are within earshot of the elevator.
December 18, 2012
Rated 4 out of 5 by StephP Soho Four Points
Overall friendly staff, especially the desk attendants and maintenance team. Appreciated the clean room and stylish decor of hotel. Only negative was with the restaurant. Very poor service due to staffing. Gentleman that was running the restaurant was fine but he seemed to be the only one to host, wait tables and perhaps cook. It was a rough experience.
March 24, 2013
Rated 5 out of 5 by Cole70 Amazing, helpful and friendly team
The team at Four Point Sheraton Soho is amazing - I am here at least every week and without fail they constantly greet me with warm smiles and helpful information when needed. Special mention to Patricia who leads this spectacular team and Nicholas & Brian for their wonderful attitude and kindness. The team overall is by far the best part of this hotel.
February 13, 2013
Rated 5 out of 5 by glasgowboy1995 Great staff!
I have stayed here twice, both times around the week of Christmas. The staff is incredible and the facilities are spot on for the money. I actually left a pair of pants in my room and the housecleaning staff found them and mailed them back to me.
The location is just perfect. It feels remote but is about a 5 minute walk into the west village and soho.
December 31, 2011
Rated 5 out of 5 by Lisleh SoHo Four Points
I wanted to share that the people at SoHo Four Points really make the difference. The Rooms are fine, very clean ...so that is good, But the people are the jewels of the hotel, Every one I meet, bump into or ask for help is as nice and efficient as they could be. If I have to be away from home, I could not ask for a more welcoming home away from home.
February 14, 2013
Rated 3 out of 5 by tommyo good location
this is a basic and reasonable quality hotel but a bit expensive for what you get . friendly and helpful staff plus i had a nice room . i had to move the bedside table to retrive something and behind was FULL of dust ......and a layer of dust on the skirting board .....clearly not been cleaned for a very long time , so out of sight out of mind .
March 7, 2013
Rated 3 out of 5 by RalphBubb Holiday Week in NYC
Front desk staff was very helpful and friendly. Room was perfectly fine - clean, didn't smell, bed was comfortable. Bathroom looked cool but every time we showered, we created a small flood in the bathroom - water doesn't flow into the shower drain very well. Could be dangerous and slippery if you're not paying attention.
December 26, 2013
Rated 5 out of 5 by Gina99 Beyond Excellent Hotel and Service!
We stayed at Four Points for my nephew's wedding for 5 days and enjoyed every minute. We were always greeted warmly by the staff. Rooms were very clean and inviting. Every single question, or request was always met with a smile and a quick response. This was definitely one of the best Hotel stays that we have ever had. Thank You so much!!!!!
August 30, 2012
Rated 4 out of 5 by Osaka1999 Christmas gift to myself
Choose to stay here because I really wanted to see NYC while staying within my tight travel budget. Got more than I dreamed for....comfortable, quiet, and clean room, great location, and a wonderful time on a budget!! Thank you Four Points Soho for kicking my Christmas week off to a great start! I will be back!
December 25, 2013
Rated 4 out of 5 by Stuart Positive experience
By Manhattan standards, this hotel is a little out of the way which, by the rest of the world's standards, means it's a five minute walk from fantastic restaurants, great shopping and a short subway ride from everything else. The rooms are a good size for the price.
We also found a decent coffee house in nearby Carmine Street.
April 3, 2013
Rated 2 out of 5 by Stu44Don Too Noisey
Nice room, nice bathroom, old air conditioner sounds like a plane going off which does drown out the morning traffic noise from the nearby Holland Tunnel. No Lobby to speak of, tiny bar, great access to the west village and soho.
Put in new air conditioning and windows that block out noise. How expensive could that be?
July 2, 2013
Rated 1 out of 5 by Cal1234 Really Let Down - Avoid this Hotel
Terrible experience. Probably the worst hotel stay I've had in the past 3 years (350+ nights with SPG). Staff was rude and unaccomodating. Room was tiny and had construction happening outside through the night on Thursday and began at 7am on Saturday and Sunday. Will not go back. Would not recommend. Horrible hotel
August 19, 2013