Rated 4 out of 5 by Oct18weekend Good stay but could improve responsiveness
This was my 2nd time staying at the hotel, I really liked the location last time since it was close to good neighborhoods for restaurants w/o feeling like I was getting overwhelmed by the crowd as in other Starwood hotels in Manhattan. Its location also worked out that it was closest to the wedding I needed to attend. I liked that I was immediately offered the higher floor with larger corner room and good view bcs of my platinum status. However, one inconvenience that arose was that one of the 2 elevators did not function for the entire time I was there (Saturday - Monday) and it created long wait and chaos around check-out times as foot traffic increased. I guess the hotel could not find someone to fix that elevator during the weekend, which I think is hard to believe in a city as busy as NYC, surely there must be some emergency crew that can be called upon?! Also, I wish the staff could have warned its guests on Saturday as they were walking in that the elevator had problem so they could be mindful of that as they planned times to leave and checkout or go somewhere since the elevator wait time was longer and I am sure for those who were at lower floors and couldn't get in when the elevator was full they were even more frustrated. Perhaps the hotel could have offered to help those guests with the luggage down the stairs instead of waiting for the elevator? Anyway, not a big problem for me but just some things that I would recommend you to consider in case of future elevator problems.
October 21, 2014
Rated 1 out of 5 by SPGuser123 small rooms; no parking
During check in, the front desk representative told me he was, "giving me the best rooms in the house." Upon arrival to the rooms, my first thought was,"if this is the 'best', there's certainly plenty of room for improvements."
The rooms were really small, but modern looking, a bit TOO modern in one major respect. The bathroom door was pretty much frosted glass entirely. That may be fine for a king suite/room expected for a couple or people who know each other well, but for a double bed room, that is really cutting into the wrong territory. Due to the frosted glass, at night, if someone needs to use the bathroom, you're practically disturbing the entire room from the bathroom light shining through the frosted glass into the sleeping area. When someone is naked in the bathroom, anyone outside could see EVERYTHING, things that some may never want to see. Again, perfectly fine and may be welcomed between a couple, but for double bed rooms where it probably isn't for a couple, the frosted glass bathroom door has to go. That's the biggest complaint besides the very tiny room with minimal space to fit 4 suitcases/bags for a potential 4 people room. No fridge either, but probably due to the small size.
After seeing how small the room size was, I looked at the map and realized that half of the floor is split between 2 much larger rooms. Your front desk receptionist really did a good job setting people's expectations high to only be dropped down like a bomb.
October 9, 2014
Rated 2 out of 5 by Nicknameme Skip this Starwood Property
I'm shocked to see so many 5 star reviews. As a Gold member I have stayed at numerous Starwood properties, this is by far the worst. As I sit here in my room I am looking at the wall of my smaller than college-dorm room and see a variety of stains that only leave me guessing what happened here in years past. Haven't slept all night as the "air conditioner" is more like turbine engine turning on and off and awakens me with each turn. The smell of mildew is pervasive. The whole place (from the lobby to the hallways to the rooms) feels claustrophobic. Ugh...checking out in a few hours...can't wait.
September 17, 2014
Rated 1 out of 5 My worst Starwood experience
I typically stay at the W or Westin, but found this Four Points more conveniently located for a recent business trip. Regretted every minute of it.
-Shower leaked all over the bathroom floor. Upon examination, I noticed that they had attempted to remedy the problem with a strip of duct tape along the bottom of the door. That's simply unacceptable for a hotel that you're paying several hundred dollars per night for.
-When I informed the front desk of the problem and asked them to have it fixed the next morning, they told me I'd need to call back at the time I wanted them to come up because they couldn't schedule maintenance visits in the future. When you inconvenience a customer in this way -- even if you don't have the technological capability to schedule it in the computer, make a note for the morning staff and have them take care of it. Your goal should be to minimize the inconvenience to the customer.
-The blinds would not close. They had to fix that as well.
-The elevators are painfully, painfully slow to arrive.
-Construction noise on the seventh floor was so intolerable after the first night that I bought earplugs the next day and still heard it.
Beyond all that though, the biggest issue is that at no point did the staff actually seem to care about the inconvenience. Very disappointing, and certainly my last stay at this Four Points.
October 10, 2014
Rated 3 out of 5 by businessmonkey Great location
This hotel is in a great neighborhood and if you get a higher floor it has a really nice view as well. Facilities (both breakfast restaurant and gym) need improvement.
October 1, 2014
Rated 2 out of 5 by Frustrated Overcharged and Unwilling to help
I stayed at the FourPoints SoHo for two weeks while working in New York during Hurricane Sandy recovery. There were thirteen people in my party. The first night we had cold showers but that was understandable given conditions across the city. The rest of our stay was fine, until the day we checked out of the hotel.
We checked out of the hotel a day early. Seven out of twelve of our party were still charged for the final night. In fact, at least one person received an accurate bill at checkout, only to find an additional night charged to his credit card after we had left! The hotel staff has been difficult to contact and so far unwilling to credit back at least five of the seven individuals who were over charged. We occupied thirteen rooms for fourteen nights ($$$!), and the hotel is unwilling to credit back a night that we did not even stay there.
The hotel itself was fine, but our service after leaving has been extremely frustrating and time consuming. And so far unresolved to a satisfactory conclusion.
February 7, 2013
Rated 1 out of 5 by EMAG Worst Hotel I have ever stayed at
It was a terrible experience. Construction outside window woke us up at 6:30am. Toilet did not flush properly, carpet was damp and musty smelling, Water stains all over ceiling. Disgusting room. Staff was kind, but overall bad experience - will never return
August 25, 2014
Rated 4 out of 5 by TJSH84 Simple in a great location
The location is perfect - where West Village meets SOHO meets Tribeca. Within a short walking distance to the water as well. Unfortunately there was construction happening which didn't provide for a rested sleep (wish I would've been informed about this prior to checking in). The walls are quite thin as well and I could hear people coming and going all night long.
August 20, 2014