Rated 4 out of 5 by WineAdvisoryGroup Nice Little Hotel, Great Staff
Small little place in a nice locaton. I like the location for downtown restaurant hopping... away from the hubub of midtown. Rooms small but efficient. Small restaurant with bar that was convenient for a cocktail in evening and bkfst the next day. Really excellent staff... great attitude, friendly, professional. RECOMMENDED
January 11, 2014
Rated 4 out of 5 by Nicole110 Great staff, everything I needed
Stayed here for the first time last week- was surprised that the rate was fairly low for what I consider to be a great location! It is in the village, not in the heart of midtown. It is close to 2 subway lines which will quickly get you to midtown or downtown (I needed both)
The hotel staff are exceptional- from the check in to room cleaning- and this is why I will come back.
There is a small bar in the lobby which was perfect for a quick relaxing drink after a long work day.
January 11, 2014
Rated 5 out of 5 by STARFLEET Very pleased with our stay!
OK, so the rooms are on the small side, but there is something at the Four Points Soho that makes a stay here feel like a great SPG guest experience: the warmth of the staff! Everyone was wonderful to interact with, with a friendliness that never seemed practiced.
The standout example was Corey at the front desk! He is perhaps the best ambassador of the Starwood brand that I have run into in quite a while...and he went over and above in a way that means that I will always choose S4PSoho over other options in lower Manhattan.
January 30, 2014
Rated 5 out of 5 by ScottSw21 Awesome location, great staff
This hotel is two blocks away from my favorite part of Manhattan - Soho with lots of shops, restaurants, cafes, and bars. The staff here goes out of their way to make you comfortable. This is my new go-to hotel in NYC.
January 12, 2014
Rated 2 out of 5 by Frustrated Overcharged and Unwilling to help
I stayed at the FourPoints SoHo for two weeks while working in New York during Hurricane Sandy recovery. There were thirteen people in my party. The first night we had cold showers but that was understandable given conditions across the city. The rest of our stay was fine, until the day we checked out of the hotel.
We checked out of the hotel a day early. Seven out of twelve of our party were still charged for the final night. In fact, at least one person received an accurate bill at checkout, only to find an additional night charged to his credit card after we had left! The hotel staff has been difficult to contact and so far unwilling to credit back at least five of the seven individuals who were over charged. We occupied thirteen rooms for fourteen nights ($$$!), and the hotel is unwilling to credit back a night that we did not even stay there.
The hotel itself was fine, but our service after leaving has been extremely frustrating and time consuming. And so far unresolved to a satisfactory conclusion.
February 7, 2013
Rated 5 out of 5 by JDNY Great staff
I was treated better here than I have been at the more upscale W and Westin hotels. Really nice staff. Clean comfortable room for a budget hotel and well located in the city.
December 23, 2013
Rated 3 out of 5 by Joccox26 Hotel had a bad weekend
Hello - This is always my go to hotel in NYC but this weekend was not good. Only one elevator was working the majority of the time which made it very challenging to get up and down. Also, my room was extremely loud due to a band practicing in the building behind the hotel and when asked to move, I was basically dismissed with an apology saying they were sorry but they had just moved in and it should be done by 9pm. So overall, just not a great experience this time around.
January 8, 2014
Rated 1 out of 5 by td99 You couldn't pay me to stay here again
Windows allow every sound outside to be heard in your room - traffic, rock band studio next door (playing wearwolfs of london) and construction. Air conditioner SUPER loud. View was horrible and location of tv was to the side of an armoire which you had to navigate around to change the channel when sitting on the side chair. Bathroom was nice, staff were very friendly and the elevator decor was good. Location is NEAR soho not really in - you have to walk a few blocks and there is not much right around hotel. Until you call the entrance to the lincoln tunnel a destination. Was near subway lines.
October 23, 2012