Rated 4 out of 5 by roombadcondition consistantly good
stay here when I visit the city and always have a good experience. Nothing fancy but great service, location and clean.
August 19, 2012
Rated 2 out of 5 by Jason70 Hotel is ok, but customer service needs improvement
Hotel was ok, but the room was a little small, basically a bed and barely room to walk around it. The customer service could be better. I left some things in the room when I checked out, but immediately called them and their cleaning staff found my things. They offered to ship my stuff to me, but then carelessly shipped them to the wrong address and lost my stuff.
August 17, 2012
Rated 5 out of 5 by Art34 Four Points - Soho
The staff was very friendly upon my arrival and the rooms are very clean and modern.
August 14, 2012
Rated 5 out of 5 by LisaHR Excellent staff
I usually don't write reviews but our stay at this hotel was wonderful. The staff was awesome! Every person I dealt with was very helpful and accomodating. A big shout out to Alex!! He is the best! The hotel was very clean and very safe. I can't wait to stay here again!
August 13, 2012
Rated 4 out of 5 by ddlnc Fabulous staff
Staff were extremely friendly and helpful. Nice to have a small restaurant with patio dining with great food and beer specials. So close to Soho and subways. Only negative was that the room was very small, even smaller than usual in NYC.
August 8, 2012
Rated 5 out of 5 by Sharonap A nice, clean well located hotel
Stayed here twice this summer. Rooms are small but clean and comfortable. The staff is lovely. Walking distance to SoHo, Greenwich Village and the LES.
August 8, 2012
Rated 5 out of 5 by formernewyorker Compact but efficient
Stayed over the weekend. Room was small but well layed out.
Staff was exceptional.
Not the easiest to locate and parking was expensive.
Good location overall for soho
August 8, 2012
Rated 4 out of 5 by Mike48 Smart Choice In NYC
This hotel is well located and an easy walk to SOHO, West Village and Meatpacking district. The staff is really friendly and helpful. The rooms are small, but you'll find everything you need. The gym is compact but well equipped. One issue: the AC system is quite noisy. I found myself turning it off in the middle of the night. I'd definitely recommend this hotel to friends and family.
July 31, 2012
Rated 5 out of 5 by Irma Comfort and location
The room is small but extremely efficient and comfortable. The bedding is luxurious and the bathroom has everything you need. The location is superb. I'd never stayed in this area before (always uptown) and my daughter and I loved the neighborhood, great restaurants and walking proximity to everything!
July 31, 2012
Rated 5 out of 5 by capeCodder Frequent Guest
This most recent visit was wonderful. I thoroughly enjoyed the surprise upgrade to my room and appreciate Patricia's kindness. As has been said in many reviews, the staff here is very special. They recognize frequent guests and make it seem like a home away from home. This makes the stay relaxing and very easy.
July 30, 2012
Rated 5 out of 5 by Cathy59 Very up to date.
Enjoyed our stay. Will definitely return.
July 26, 2012
Rated 5 out of 5 by vancourer21 GREAT location and GREAT people
Fabulous location... but what really makes this hotel stand out is the staff. They go way out of their way to make you comfortable ... and if you are a repeat guest (as I am) they remember you and make you feel very special. Strongly recommend.
July 21, 2012
Rated 4 out of 5 by Luckyoyo excellent service!
I will highly recommended this hotel to my friends and co-worker because of the staff's service. They gave me free bottle of water and responded in a timely manner for my request. The only drawback is that the gym is very small.
July 11, 2012
Rated 4 out of 5 by DoubleT Terrific location, great staff, fantastic interiors
Location is superb for SoHo and West Village. Staff were fantastic -- some of the best customer service in a hotel in a long time. Building interiors were very clean and well looked after. Rooms were very comfortable, nice amenities. Very comfortable sleeps, great coffee, and impressive bathrooms. All in all, a terrific stay at an unbeatable price for the location in NYC. We've already recommended this property to friends and colleagues.
July 7, 2012
Rated 4 out of 5 by Tez11 Great
Inexpensive and comfortable in a central part of town.
July 4, 2012
Rated 4 out of 5 by bethybeth Great Location
This hotel is in a great location. It is pretty well kept up, although the last time I stayed, the walls had lots of scratch marks and dents, and our room smelled strongly of fresh paint. The only thing about this hotel that I don't like is that the walls are paper thin. I could hear everything going on in the room next to me as well as if someone even whispered in the hallway.
June 20, 2012
Rated 5 out of 5 by DrJulia Great Location
The hotel is in a great location near Little Italy, the Village and Soho shopping. The staff was courteaous and friendly. The rooms are quite small but very clean and the marble tiled shower was fabulous with plenty of hot water and good water pressure. The only improvement I would recommend is for the staff to become familiar with some nearby restaurants to recommend to guests. We were pretty much on our own in that regard. We felt safe in the neighborhood. I would definitely stay here again.
June 20, 2012
Rated 5 out of 5 by lancer Great staff
I have stayed at this hotel many times and besides a great location the number one selling point is the great staff. The front desk staff is always so welcoming and efficient. I'm always welcomed back like it is home. Keep it up!!!
June 10, 2012
Rated 4 out of 5 by RGood88 Great staff, clean room
Stayed one night in NY and was happy with the accomodations.
The health club is in the basement no windows, though it's clean.
Like many NY hotels, nothing about it is very big, but it's more than adequate.
June 2, 2012
Rated 5 out of 5 by John44 Friendliest, most helpful staff
We had stayed here previously, so knew what to expect in terms of location, room size, etc. The staff had been good before, but there was a notable improvement. We had many minor needs and wants to be dealt with and the desk staff, housekeeping, and technicians were uniformly prompt, cordial, and helpful. At the front desk, we would especially single out Emily and Brian. They were wonderful!
June 1, 2012
Rated 5 out of 5 by TTBM This hotel is in a great location
Our experience started by being greeted by Jessica with a smile and welcoming us as Starwood members. Great location and very comfortable beds! Bath room a bit small but the shower made up for it. Great shower head.
May 8, 2012
Rated 5 out of 5 by NYC2 Fantastic Service!
The staff went out of their way to make certain we were taken care of - made great suggestions for dinner, shopping, sightseeing, etc. I'm impressed with their friendliness and ability to multitask. I would recommend staying here!
May 2, 2012
Rated 4 out of 5 by JB321 SoHo convenience
Short business trip recommended by others. Convenient to SOHO highlights. Great Restaurant with top-tier menu and service
May 1, 2012
Rated 5 out of 5 by GaryK3165 One Night Only
Spent one night this week. Completely satisfied, Great Value. Great Location.
April 27, 2012
Rated 4 out of 5 by Savage Quiet Amidst the Storm
This is a great hotel in a quiet area of Soho. Don't be fooled, the action is a couple blocks away in either direction. The staff was on point at all times. This was our first trip to New York and they were very helpful.
March 31, 2012
Rated 2 out of 5 by Sperry8 Dirty block, poor lobby
I'm definitely in a different camp than all the other reviewers. The block this hotel is located on is dirty and empty. It is 2 blocks away from Soho, but you don't exactly feel like it when you are there.
They have a little restaurant outside that makes noise - we were in a room right above it. We complained and the 2nd night we were upgraded to a high floor with a view of the Empire State Building. The room was a standard Four Points room. Had a little desk to work on and was average size for NYC. Personally I didn't like it - but my girlfriend thought it was OK and she is usually pickier than me. Perhaps I was being harsher than her because I know what the room cost. This hotel definitely has poor value for the money,
The fitness center is a joke and the bar area in the lobby is super crowded.
As for status, we were Platinum when we arrived, but the hotel was completely full, so they couldnt change our room the first night. If you get the room overlooking the outside on a low floor, you'll be unhappy.
Staff service was ok, but it seemed fake. Like they were reading from cue cards. Even my gf commented on it. The lobby is super small, and one elevator was broken when we were there. We took the stairs down often and had to wait a long time to go up when we came back. No apologies from anyone - other than they were working on it. Also note - the hallways in the hotel are super small too.
I visit NYC 2x per year, and will def look elsewhere within the Starwood chain next time. They must have better.
March 31, 2012
Rated 5 out of 5 by revfron Would definitely stay here again . . .
Had a wonderful stay here during the holidays. The staff went above-and-beyond addressing our needs and made our stay that much better. Thank you Patricia and Denise ! I travelled with my two teenage kids and the hotel made our stay that much better. Fantastic location. Easy access to the subway. Safe and welcoming. Clean bathrooms and was so happy that the windows opened to let in some fresh winter air. Thanks so much!
March 28, 2012
Rated 5 out of 5 by Fans Excellent People and Location in SOHO
We enjoyed our stayed and definitely will be back at this hotel. The staff are friendly, knowledgible, and location is great. Shout out to Jessica and Emily at the front desk. Thank you for providing us the low down and high spot of New York. This was our 1st time in New York, made a great impression overall.... People make the difference and we want to highlight the two super stars at the front desk.....
March 25, 2012
Rated 5 out of 5 by Leah Friendliness exemplified!
The hotel staff is very well-trained -- they remembered our names, looked us in the eyes, and smiled every time we came or went through the lobby. The room was comfortable and always clean. The bathroom is a bit small for two people but we managed. The lunch we enjoyed outside was SPECTACULAR! Dee-licious! Other than one breakfast, that was the only meal we ate at the hotel but it was one of the best we had in the entire city that week! Excellent chef!
March 25, 2012
Rated 5 out of 5 by Kcarnes World class staff!
Wow. All of the nice things you read about the staff ?
TRUE,TRUE,TRUE. Alex, Emily, Jessica and others make this place special. I have been coming here since it opened and it just keeps getting better. New restaurant is excellent.
Feels hidden and European in the middle of NYC. But the smiles, greetings and little touches rank this as an absolute 5 Star. Keep up the great job. You rock.
March 24, 2012