Rated 2 out of 5 by Guest22 A Huge Disappointment!!!
I don't know why I keep on giving SPG a chance when there so many other choices on hotels. This time not only did they screw up my reservation by transferring my mileage to the wrong account, but also committing the two dbl bed I requested to another party. Then, when I called their concierge desk for assistance, she was not helpful at all!! Completely clueless, promised to call me back and never did. Overall the customer service sucked....I can't believe this is a 4 star hotel. The staff should definitely be re-trained.
May 6, 2013
Rated 3 out of 5 by LaLaLexington a bit of a letdown
I have stayed at the Sheraton in Tribeca three or four times but decided to give this one a try because of the great location. But it was a bit of a letdown. Tiny, cramped lobby with nice, but overstretched staff. Room was fine, completely acceptable but just not as nice as the Sheraton in Tribeca. Probably won't go back.
August 20, 2014
Rated 2 out of 5 by charlottetrying Needs improvement.
last resort spg property...i.e. if you're priced out in Manhattan and need the points, then go. Otherwise, try harder somewhere else. Bathroom facilities had massive issues (water leaking out of the shower pan because of slow drainage, shower handle tube leaking,...), windows paper thin (pack high quality earplugs). Staff will give you the bare minimum. Not sure if this meets spg standards.
August 9, 2014
Rated 4 out of 5 by canz This hotel location and Price can't be beat
I am a regular visitor to NYC and after staying at several hotels within this price range I have found this hotel to be the best in terms of location and price. The staff are very pleasant and friendly, always willing to go the extra mile.
Some Minor complaints
The room itself didn't have any type of view and the AC was a bit noisy at night. The bathtub also clogged a little. It was an ok size for New York city rooms. I have stayed in considerably smaller rooms for more $$. Again minor as the purpose of our trip is to see the city and only use the hotel to shower and sleep.
The location is literally quite close to all Soho restuarants and shopping allowing you to go back and drop of your bags and then continue shopping. We were very pleased and do intend to return.
November 23, 2011
Rated 5 out of 5 by Karen25 This hotel has the most amazing staff members!
The Four Points Soho staff is phenomenal. The team at the front desk is exceptional - any time of day or in the dead of night. They are sensitive, perceptive and ALWAYS helpful and incredibly responsive. They make me feel like I am at home. I select to stay at this location when I am in NY because of the most amazing, happy, and customer focused team that is employed there. They anticipate needs and provide exceptional service, all while making me feel like I am the only guest staying at the hotel. They are terrific!!
February 13, 2013
Rated 4 out of 5 by KennyBee212 Great Hotel!!
I started communicating with the staff via email a month or 2 before my stay. The staff was very informative and helpful!! Once arriving at the hotel, we checked in and once again my SPG membership was recognized. The staff was very positive and very helpful as well. The staff at this hotel is one of the best and I travel for business 15-20 times a year and this staff I rank as one of the best. The rooms are a little small but the view of Manhattan is second to none. I will be staying at this hotel in the future!
September 9, 2012
Rated 4 out of 5 by kELL99 Best service ever. Maintenance - not so helpful.
The most responsive, speedy, and helpful Guest/Hotel Services I've ever experienced. Well done.
One elevator broke down during rush-move out time. 30-minute waits are not so well done.
August 26, 2014
Rated 4 out of 5 by Jhuf Good Hotel, needs improvement on basics...
I had a good stay at this hotel, it was clean and comfortable. The staff was excellent and helped quickly with a couple of small requests. But, when I woke in the morning to go to my interview, i found that the in-shower dispensers for shampoo, conditioner, and gel were all empty. This is a small inconvenience, but when in a hurry for important obligations, it becomes a bigger problem.
August 3, 2014
Rated 4 out of 5 by FlyBy Good value
Loved the area, so it was a nice base to work out of. The lobby was quite small and the bar/restaurant doesn't open until late afternoon, which was a little inconvenient, but overall, the hotel was clean and offered the necessities. I would recommend it for the value and area.
August 18, 2014
Rated 2 out of 5 by LBNRadio Needs work
Room was super cramped. Furniture outdated, worn and too big for the room. When I sat at the desk the chair was hitting the bed. The TV remote did not work. The walls were dirty and need a repainting. If I had to stay in the room with other people that would have been a problem.
I paid $616 per night and the room was sub par even at the normal 300 rate. The bathroom was obviously redone but small and the door should have been a pocket to make more room.
Not up to my normal view of a starwood property.
September 26, 2013
Rated 5 out of 5 by Tim71 Good Option in Soho
I have stayed at this hotel probably 100 times in last two years and the staff is consistently a bright spot. Incredibly friendly and helpful. There are not a lot of upgrades for Platinum members, but I did get upgraded to the Penthouse last time. Most of the rooms are small but fine for business trip, but the penthouse suite has an amazing view of New York Skyline and cathedral ceilings with windows to match. Well worth spending on the suite if on vacation.
Ideal location if you work or play in Soho.
January 25, 2013
Rated 4 out of 5 by Norma350 Comfortable for overnight business trip
This hotel was comfortable and convenient to my work location. The price was very high for what you get and I would have shopped around but needed to be close to the office. The hotel is clean and comfortable. The light flickered in my bathroom and was not repaired despite my request. The hair dryer was replaced promptly when it didn't work in the morning. The A/C worked well. Overall, an average hotel, but pricey. Internet was included.
July 11, 2014
Rated 5 out of 5 by Maggs Great stay, Nice staff.
We just stayed at the Soho Village Sheraton for one night. It was a pleasant experience from check in to check out. The rooms are small, New York standard. The bathroom was immaculately clean, large, modern, black marble. Great shower. Nice comfortable bed and flat screen TV. Robe in closet. The staff very friendly and efficient. Free water. Free Wi-Fi a plus, we did not use it. We did not use the fitness or business center. Close to shopping, subway and restaurants.
We will be back in the summer.
December 27, 2011
Rated 5 out of 5 by Mimi13 Exception service
My husband and I celebrated our first anniversary at the hotel. The staff (especially Patricia) made our stay magical! We were surprised to find chocolate covered strawberries and sparkling wine waiting for us when we checked in. The view from our room was quite beautiful too. I should also mention that our room was so clean that I was able to walk barefoot through the room without a trace of dust on my heels. Amazing stay! This hotel will be our first choice when we come back to NYC. Thank you!
April 23, 2013
Rated 5 out of 5 by WillandMark PERFECT Hotel in New York City
I stayed in New York on a weekend trip for fun in Manhattan. Upon arrival at the hotel I was greeted by the nicest two front desk agents I have ever encountered. They were truly interested in making sure I got checked in quickly. Throughout my entire stay, Nicolas, on of the front desk agents called me by name EVERYTIME I left and came back to the hotel. I couldnt believe it. The hotel rooms were great size for New York, clean as could be, and totally quite. I would highly recommend this hotel!
December 5, 2011
Rated 5 out of 5 by rapmaster Convenient, friendly, comfortable
Front desk service was great, so friendly and helpful in accommodating our needs. Room was perfect, clean, working air conditioner, bathroom was clean - exactly what we needed for a comfortable one night stay. Location was convenient and easily accessible via subway and short walk from the nearest station.
August 11, 2014
Rated 5 out of 5 by DrJulia Great Location
The hotel is in a great location near Little Italy, the Village and Soho shopping. The staff was courteaous and friendly. The rooms are quite small but very clean and the marble tiled shower was fabulous with plenty of hot water and good water pressure. The only improvement I would recommend is for the staff to become familiar with some nearby restaurants to recommend to guests. We were pretty much on our own in that regard. We felt safe in the neighborhood. I would definitely stay here again.
June 20, 2012
Rated 3 out of 5 by SJT72 Great location - friendy helpful staff
Fourpoints Soho is well located with both Soho and the West Village within very easy walking distance. Hotel delivers on expectations from an amenities standpoint. Staff are fantastic, which is the reason I keep coming back.
August 18, 2014
Rated 3 out of 5 by Natalie077 My stay at the Four Points
The hotel is in a great location. The staff is friendly and very accommodating. My biggest complaints would be that the wifi was extremely spotty. It would take at least 10 minutes for a page to load if at all, sometimes it would go to a failed page. The staff sent engineers up twice but it still would not work properly. Then on our 3rd day of our 6 night stay, 1 of the elevators stopped working. We had 2 options, either wait for the elevator which could take 20 mins or just walk down 20 flights of stairs..we chose the latter and boy did my knees pay for it later. The elevator stayed unfixed for 2 days. For a starwood property I was a little disappointed. The front desk service was extremely helpful which is why I stay with starwood but this particular property was not up to the starwood standard.
December 5, 2011
Rated 4 out of 5 by BillN Viable alternative to midtown routine
Slightly out of the way on what for Manhattan is a calm street, this is a quick walk to lively neighborhoods, and to a convenient subway stop for longer journeys. The main drawback is a noisily cycling heating system which will awaken lighter sleepers and, for the otherwise spectacular suites, banging from the adjacent elevator motors in the penthouse. If not for these flaws, this could have become my favorite overall NY hotel, and for sounder sleepers, it could be just the place.
January 25, 2012
Rated 4 out of 5 by Drlng Great Deal
This hotel was a great find and a great deal. It had everything I needed: clean, comfortable, smart and friendly front desk staff, great location, competitive price and FREE BOTTLES OF WATER!!! I would stay there again in a heart beat. My only complaint was that I had an annoying housekeeper assigned to my room who did not understand the meaning of "DO NOT DISTURB." I was awoken every morning multiple times despite the fact that I had put the paper sign on the door handle--arrgh!
November 13, 2013
Rated 4 out of 5 by PerpetualMotion1 Great Location
With only eight rooms per floor, the hotel stays reasonably quiet. Location is well position for easy access to midtown and downtown. One block from subway; easy walk to Greenwich Village restaurants. When elevator wasn't working, hotel did offer a free lunch but we were out touring at the time. Would have been nice if stairwells had been cleaned up faster given that more people were using the stairs. Front desk staff was attentive and friendly. All was as requested and expected.
March 12, 2013
Rated 3 out of 5 by Joccox26 Hotel had a bad weekend
Hello - This is always my go to hotel in NYC but this weekend was not good. Only one elevator was working the majority of the time which made it very challenging to get up and down. Also, my room was extremely loud due to a band practicing in the building behind the hotel and when asked to move, I was basically dismissed with an apology saying they were sorry but they had just moved in and it should be done by 9pm. So overall, just not a great experience this time around.
January 8, 2014
Rated 5 out of 5 by Bluewillo Great location, great staff
Loved this hotel. Location is perfect for exploring, quiet area, parking easy (valet or do it yourself...we did do it yourself...two blocks...nice indoor inexpensive parking)
Shout out to front desk staff Cory....very friendly and personable ...set the tone fir a good stay.
August 7, 2014
Rated 4 out of 5 by SPARKIE2727 THIS HOTEL HAS MANY FEATURES
THIS HOTEL IS VERY CLOSE TO GREAT SHOPPING AND WITHIN WALKING DISTANCE TO HISTORICAL LANDMARKS-CHINATOWN. MANY GREAT CAFE*S IS ALSO WITHIN WALKING DISTANCE SINCE THE HOTEL IS LOCATED IN SOHO. THE FASHION INDUSTRY OUTLETS IS ALSO WITHIN WALKING DISTANCE IF YOU LIKE TO PURCHASE THE LASTEST TRENDS AND DESIGNS.
August 2, 2014
Rated 4 out of 5 by MJB27 Good location
My 5-day stay at the Four Points SoHo was fine in most respects. The location is good, room comfortable--not super large but adequate size. Staff very friendly and helpful. A couple of issues but not enough to prevent a recommendation.
August 10, 2014
Rated 4 out of 5 by nybellany Great location
Just need a small fridge.
August 22, 2014
Rated 5 out of 5 by Singers12 perfect spot in NYC!
I had a group of 13 occupying 4 rooms for 3 nights - and your hotel was the perfect choice! The staff was super friendly and helpful, the rooms were clean - and most importantly the beds were wonderful, with crisp, clean sheets and fresh comforters that felt brand new! The subway stop is just around the corner - and you're just on the edge of Little Italy with so many wonderful bistros and cafes. I am SO glad we picked this spot for our sightseeing trip to the city.
January 7, 2013
Rated 2 out of 5 by Summit63 Noisy
Good location. Great neighborhood with good dining and close location to the river. However rooms are very small and noisy. The AC system in my room was as loud as a freight train.
August 13, 2014
Rated 4 out of 5 by beppler88 Front Desk Staff / Gym
The Front Desk Manager [Jennifer? currently pregnant] is absolutely delightful. Helpful, pleasant and informed.
The treadmill belt in the gym needed waxing in March when I was last in this hotel, and it still needs to be waxed. I informed cleaning staff then that it needed attention.
Running is difficult when the belt skips from wax buildup.
July 21, 2014