Rated 3.9 out of 5 by 324
reviewers.
Rated 3 out of 5 by Bmel Only worth the cost for the location
The bed was super comfortable but with the large construction project next door, one can't enjoy it for long. The building directly next door and about 59 stories has been gutted, I'm sure the project will not be completed for another year. Our shower was so scalding hot we could not stand it. If you turned it down to the right temperature, there was no water pressure. They finally moved us the third night. One of the nights we came home we asked for water bottles at the front desk. 10 minutes later nothing came so we called and politely asked, no one ever came. The only real plus is the location, I would have picked the other statehood properties in the city at grand central and Times Square.
October 26, 2015
Rated 2 out of 5 by PC22 A toilet with a Bed
Staff was only highlight. And I did have a better night's sleep than I would have in jail.
October 12, 2015
Rated 1 out of 5 by WCvisitor Small poorly designed rooms
Stayed here for the location but terrible experience due to the small poorly designed room (no end table or light on one side of the bed) and terrible construction noise starting early am. Not worth the 12,000 starpoints. Other NY properties with similar starpoint costs are twice as nice.
October 7, 2015
Rated 5 out of 5 by stylistohio room comfort
The room was compact but sufficient for our needs. My daughter and I were very pleased with the location of the facility and the Front desk was more then accommedating. However it was nearly impossible to get the temp in the room comfortable. We tried every combination of fan and temp but it was either too hot or too cold. A fridge would have been a great addition. And the 50.00 charge for pressing a simple gown was quite a shock.
September 1, 2015
Rated 5 out of 5 by Janjen This hotel has marvelous staff and great location.
The Sheraton 4 Points in Soho is a well kept secret. The front desk staff from the moment we arrived until the moment we left was courteous, professional and so informative. They answered our questions regarding the Soho area and the hotel's accommodations. We would love to visit again, the hotel is comfortable and located in a great area of lower Manhattan.
August 23, 2015
Rated 1 out of 5 by ADW85 Construction: Do Not Recommend
As a large hotel conglomerate, it's just proper to notify business travelers when there is a large construction project taking place next door, as I could have picked a different Starwood Hotel to stay at. Construction started at 6am in the morning.
This was an unacceptable experience and could have been prevented.
June 30, 2015
Rated 3 out of 5 by Getaway2015 Small Room but Clean
The room is small, 150 square feet, shower stall narrow, shower fixture was confusing, almost got burned. Clean room, down bed, down pillows, good use more neck/head support.
Good for romantic getaway from busy children and family life, good Sunday brunch places along Cornelia street.
June 28, 2015
Rated 4 out of 5 by FunYoungGuy Nice location, friendly staff
Had a very pleasant, no drama stay. Was greeted nicely and well taken care of. The bar is a little small.
May 17, 2015
Rated 4 out of 5 by djaxis Good facilities
I've stayed at this hotel many times. Its proximity to my clients is what keeps me coming back. The staff are top notch and courteous. Their Suites could use a bit of updating but otherwise the quality of sleep was great.
May 14, 2015
Rated 4 out of 5 by ShellP Perfect Location - Boutique Hotel - Great Staff
Small hotel but that means friendly and attentive! The location is a short walk to the beautiful Hudson River parks - walk in the other direction and you are in the heart of SOHO art galleries - another few blocks and you are in Greenwich Village. We loved this location. The staff was quick to respond to a room maintenance issue. Everyone from mainteance to front desk was smiling and welcoming. Room was very clean - small but a view of Empire State Bldg.
April 13, 2015
Rated 4 out of 5 by Alfaguy654 Great Stay
This is a small property in NYC, well run and with a good location if you need to be downtown on the west side. Sharp staff and comfortable rooms really make it a great place to stay.
April 10, 2015
Rated 5 out of 5 by Stuart00 great stay
The hotel personal was very professional and responsive to my needs.
Definitely will start there again.
March 31, 2015
Rated 5 out of 5 by Stuart00 Great Stay
The hotel personal was top notch. They were friendly and very helpful.
March 30, 2015
Rated 3 out of 5 by lsjzz Great location, loud air conditioner
The air conditioner was really loud... I had to stuff my ears to get to sleep..
February 25, 2015
Rated 2 out of 5 by DJ2015 Maintenance and Housekeeping Concerns
there was a roach in my room that crawled up my leg as I was working at the desk. I trapped it and had the hotel staff take care of it and it that was handled appropriately I guess...I received an apology but nothing else. I did transfer to a different room not because of the bug, but because the wifi was just not usable on that floor and I have to be able to work while I am in my room. Upon thorough inspections of both rooms I feel I can spot a trend here. It's clear that there are some terrible housekeeping and maintenance problems. There are piles of papers and food pieces behind both desks of the 2 rooms I was in that are also covered in dust. I would guess they have been there for several months by the looks of it. This also explains how there can be a bug problem on the 14th and 19th floors of all places. The shower knobs in both rooms are difficult to turn on and off and the towel shelves are barely attached to the bathroom wall. The thermostat on the wall doesn't appear to be connected to the cooler/heater in the room.The C level flat out smells like wet cattle and the vending machine says 1.50 but doesn't give any change. The front door to leave the lobby and go into the street also barely opens with a low wind. It really has been a terrible experience here. The front desk staff however is very helpful and friendly which matters in a city like NYC. I can sum up my stay here like this: " I greatly look forward to showering when I get home."
February 14, 2015
Rated 2 out of 5 by MAinNJ Fell Far Short of Expectations
My wife stayed at this hotel in November 2014 for a quick night in NYC with our daughter and was less than pleased by the room or the lack of response from the management. She notified the front desk that the window in the room didn't fully close & asked for help in fixing the issue or to be relocated. Neither happened and even with the heat on high they froze through the night. When speaking with the manager at check out on Sunday they mentioned he would credit our account the points used for the reservation. The manager hasn't reached out to us since nor credited our account. A waste of hard earned SPG points & neither the staff nor the hotel holds up to SPG standards. Shameful!!!
December 21, 2014
Rated 4 out of 5 by Vivey Great for the price
This hotel was a great find. Great location, price and comfortable room.
December 2, 2014
Rated 3 out of 5 by Nicki331980 Poor housekeeping
I realized I had left a pair of pants in my room after I checked out and I called the hotel to ask if they could be mailed to me. I left two messages with housekeeping management and four days later I received a message that my pants were not in the room. I know for a fact I left them there and I can tell you exactly where. The hotel did not care and did nothing about this. Basically I'm out of luck on a new pair of pants I purchased for this trip.
December 1, 2014
Rated 1 out of 5 by Alex5516 Unacceptable Conditions
As a SPG gold member, I frequently stay in Starwood properties and have become used to the consistency and quality of service. My stay at the Four Points Sheraton Soho Village was anything but. First, the lobby restroom was dingy and quite frankly scary. More importantly though, upon entering our room, we noticed an immediate issue with the toilet in the room. We decided not to chance it and use the lobby restroom. Upon returning from dinner, we found the toilet to be repeatedly flushing every 30 seconds. We immediately called maintenance, who, after 20 minutes, finally showed up and did not even step foot into the bathroom only to say there was nothing he could do and that he could not find a plunger (at all). When asked why he even came up, he responded, "I showed up didn't I?" He promptly left and we lay awake all night to a toilet that flushed every 30 seconds. Having stayed up all night from the toilet, we turned on the TV only to then realize only half the channels worked. This was simply unacceptable, and was a complete waste of Starwood points used in an attempt to enjoy a nice vacation.
November 18, 2014
Rated 3 out of 5 by NYtraveller16 Good hotel for business travel
Location could be questionable considering the travel plans but overall a nice hotel
November 4, 2014
Rated 4 out of 5 by Soundofmusic Works for me
Overall a good experience. Different experiences with different staff. There are two issues, one the quality of talent and secondly what the staff have to work with. We keep our expectations lower for FourPoints. Overall this is a good location for lower Manhattan, Soho and the Village. Near to both Path and the Subway. Rooms had no light switch near bed, one had to get out of bed to switch off. No bed side lights per se. Desk sockets worked less than 50% of the time. Bathroom is a reasonable size for a small Manhattan Hotel. Building site next door mean a sharp 7am wake up !
November 3, 2014
Rated 4 out of 5 by Savoy Four Points in SOHO
The courtesy of the staff at this hotel was excellent and the best I have experienced in a while.
October 28, 2014
Rated 4 out of 5 by Oct18weekend Good stay but could improve responsiveness
This was my 2nd time staying at the hotel, I really liked the location last time since it was close to good neighborhoods for restaurants w/o feeling like I was getting overwhelmed by the crowd as in other Starwood hotels in Manhattan. Its location also worked out that it was closest to the wedding I needed to attend. I liked that I was immediately offered the higher floor with larger corner room and good view bcs of my platinum status. However, one inconvenience that arose was that one of the 2 elevators did not function for the entire time I was there (Saturday - Monday) and it created long wait and chaos around check-out times as foot traffic increased. I guess the hotel could not find someone to fix that elevator during the weekend, which I think is hard to believe in a city as busy as NYC, surely there must be some emergency crew that can be called upon?! Also, I wish the staff could have warned its guests on Saturday as they were walking in that the elevator had problem so they could be mindful of that as they planned times to leave and checkout or go somewhere since the elevator wait time was longer and I am sure for those who were at lower floors and couldn't get in when the elevator was full they were even more frustrated. Perhaps the hotel could have offered to help those guests with the luggage down the stairs instead of waiting for the elevator? Anyway, not a big problem for me but just some things that I would recommend you to consider in case of future elevator problems.
October 21, 2014
Rated 1 out of 5 by Verified Reviewer My worst Starwood experience
I typically stay at the W or Westin, but found this Four Points more conveniently located for a recent business trip. Regretted every minute of it.
Issues:
-Shower leaked all over the bathroom floor. Upon examination, I noticed that they had attempted to remedy the problem with a strip of duct tape along the bottom of the door. That's simply unacceptable for a hotel that you're paying several hundred dollars per night for.
-When I informed the front desk of the problem and asked them to have it fixed the next morning, they told me I'd need to call back at the time I wanted them to come up because they couldn't schedule maintenance visits in the future. When you inconvenience a customer in this way -- even if you don't have the technological capability to schedule it in the computer, make a note for the morning staff and have them take care of it. Your goal should be to minimize the inconvenience to the customer.
-The blinds would not close. They had to fix that as well.
-The elevators are painfully, painfully slow to arrive.
-Construction noise on the seventh floor was so intolerable after the first night that I bought earplugs the next day and still heard it.
Beyond all that though, the biggest issue is that at no point did the staff actually seem to care about the inconvenience. Very disappointing, and certainly my last stay at this Four Points.
October 10, 2014
Rated 1 out of 5 by SPGuser123 small rooms; no parking
During check in, the front desk representative told me he was, "giving me the best rooms in the house." Upon arrival to the rooms, my first thought was,"if this is the 'best', there's certainly plenty of room for improvements."
The rooms were really small, but modern looking, a bit TOO modern in one major respect. The bathroom door was pretty much frosted glass entirely. That may be fine for a king suite/room expected for a couple or people who know each other well, but for a double bed room, that is really cutting into the wrong territory. Due to the frosted glass, at night, if someone needs to use the bathroom, you're practically disturbing the entire room from the bathroom light shining through the frosted glass into the sleeping area. When someone is naked in the bathroom, anyone outside could see EVERYTHING, things that some may never want to see. Again, perfectly fine and may be welcomed between a couple, but for double bed rooms where it probably isn't for a couple, the frosted glass bathroom door has to go. That's the biggest complaint besides the very tiny room with minimal space to fit 4 suitcases/bags for a potential 4 people room. No fridge either, but probably due to the small size.
After seeing how small the room size was, I looked at the map and realized that half of the floor is split between 2 much larger rooms. Your front desk receptionist really did a good job setting people's expectations high to only be dropped down like a bomb.
October 9, 2014
Rated 3 out of 5 by businessmonkey Great location
This hotel is in a great neighborhood and if you get a higher floor it has a really nice view as well. Facilities (both breakfast restaurant and gym) need improvement.
October 1, 2014
Rated 2 out of 5 by Nicknameme Skip this Starwood Property
I'm shocked to see so many 5 star reviews. As a Gold member I have stayed at numerous Starwood properties, this is by far the worst. As I sit here in my room I am looking at the wall of my smaller than college-dorm room and see a variety of stains that only leave me guessing what happened here in years past. Haven't slept all night as the "air conditioner" is more like turbine engine turning on and off and awakens me with each turn. The smell of mildew is pervasive. The whole place (from the lobby to the hallways to the rooms) feels claustrophobic. Ugh...checking out in a few hours...can't wait.
September 17, 2014
Rated 5 out of 5 by ShondaBWhite Leon, Corey and Staff are Awesome
I completed the official survey but I have to give a special shout-out to Leon, Corey and the rest of the staff (including the short guy that was there when we checked in on 8/24 that afternoon. It was Leon's first day and I couldn't even tell because he was so helpful. Corey came along the next day and he was just as helpful and polite. All of the staff was so helpful and willing to answer our 5 million questions from me and my mother. Quality customer service is hard to come by but these guys really make you all look GOOD!! They made our stay that much better! So, thank you thank you thank you and if the manager is reading this, please reward them in some way because they totally deserve it - all three of them - I just forgot the other guy's name. Thank you!
September 2, 2014
Rated 4 out of 5 by kELL99 Best service ever. Maintenance - not so helpful.
The most responsive, speedy, and helpful Guest/Hotel Services I've ever experienced. Well done.
One elevator broke down during rush-move out time. 30-minute waits are not so well done.
August 26, 2014
Rated 1 out of 5 by EMAG Worst Hotel I have ever stayed at
It was a terrible experience. Construction outside window woke us up at 6:30am. Toilet did not flush properly, carpet was damp and musty smelling, Water stains all over ceiling. Disgusting room. Staff was kind, but overall bad experience - will never return
August 25, 2014
