Rated 5 out of 5 by frillgirl great location and staff
loved this hotel - large double room, excellent bed linens, welcoming and accommodating staff! Could not have enjoyed our stay more! We were celebrating a 40th birthday and ELIZABETH sent the birthday girl a bottle of prossecco - such a nice gesture on her behalf!
November 18, 2013
Rated 5 out of 5 by Lundy Awesome Service
We were supposed to have a room at another hotel, but our reservation was lost. The staff at Sheraton went out of their way to help us. Nicholas and Marisa were AMAZING. Super friendly and helped us out with our room and everything we needed. They deserve a raise!
April 29, 2013
Rated 5 out of 5 by SoHo Nice Cozy Room in a Great Location
I have stayed at this hotel a few times, and all the rooms are basically the same. They are very nice and cozy, but a little on the small side. But for sure enough room for two. The hotel is blocks away from many great restaurants/bars/nightclubs. Perfect for 20s
January 19, 2012
Rated 5 out of 5 by travelbug27 Four Points SoHo Impresses
A convenient location one block from the Houston subway stop made this my hotel of choice in NYC. In the future it will be my choice in large part due to the friendly service of the staff, free (and fast) wifi, free business center printing and comfortable room.
January 17, 2013
Rated 5 out of 5 by JoelS Fantastic stay
This property exceeded my expectations - excellent view, quiet room, (bigger than I expected), breakfast was great, staff friendly. I will absolutely return, great location too for activities in the soho/village areas
April 28, 2014
Rated 3 out of 5 by SMG03313 Director, Project Management
Overall this hotel was in a great location to where I wanted and needed to be. While my room was clean, the room itself smelled incredibly musty and was worse once I turned on the air conditioner. The hotel restaurant was convenient, food, service was good.
July 1, 2013
Rated 1 out of 5 by drillmaster i would not return
room too small for $400.
no counter space in bathroom.
could hear hall noise through door.
requested refrigerator three times and it took two hours to get it delivered.
restaurant manager was rude and unaccomodating when i requested dishes and silverware.
October 29, 2012
Rated 4 out of 5 by JW78 Stylish, Quaint, Friendly
I stayed here for a SoHo "staycation" and loved it. The rooms are very comfortable and stylish, and the staff are very attentive. Because of the hotel's location, I was able to enjoy SoHo in a hip, but unpretentious way at my leisure. I highly recommend.
July 24, 2013
Rated 5 out of 5 by Pegsfriends Great location, comfortable & friendly
The hotel totally met our needs (3 friends) during our short 3 night NYC vacation. The location was great--very convenient to all the small restaurants & shops of SoHo and Greenwich Village. The room was comfortable and the staff friendly and helpful.
April 17, 2013
Rated 5 out of 5 by Irma Great location, comfortable room
This was the second time I've stayed at this hotel, last July being the first. The location is perfect and the room very comfortable. While the rooms are small, the beds are very, very comfortable. The bathrooms, also small, have everything you need.
July 24, 2013
Rated 1 out of 5 by JP76 Internet Extremely Slow
The staff was great and the hotel was clean and nice... but the internet was EXTREMELY slow and sometimes did not work at all. I tried using both the wireless and wired, neither worked satisfactorily, even for sending a few emails from a laptop.
November 5, 2013
Rated 5 out of 5 by vancourer21 GREAT location and GREAT people
Fabulous location... but what really makes this hotel stand out is the staff. They go way out of their way to make you comfortable ... and if you are a repeat guest (as I am) they remember you and make you feel very special. Strongly recommend.
July 21, 2012
Rated 4 out of 5 by ddlnc Fabulous staff
Staff were extremely friendly and helpful. Nice to have a small restaurant with patio dining with great food and beer specials. So close to Soho and subways. Only negative was that the room was very small, even smaller than usual in NYC.
August 8, 2012
Rated 5 out of 5 by riri1124 Always fab-u-lous!
This hotel is in a fantastic location w/clean, well-appointed rooms & lobby. Service in the bar & restaurant are great. The real gem is the staff. Team Alex = thE best. Anywhere. We wouldn't stay anywhere else, even at a lower cost.
March 19, 2012
Rated 5 out of 5 by rlarc57 A nice place to stay
Our favorite place to stay in New York city due to the overall comfort of the hotel, the friendliness of its staff, and its great location in the west village. We were especially pleased with the breakfast in the hotel's restaurant.
February 14, 2013
Rated 5 out of 5 by lancer Great staff
I have stayed at this hotel many times and besides a great location the number one selling point is the great staff. The front desk staff is always so welcoming and efficient. I'm always welcomed back like it is home. Keep it up!!!
June 10, 2012
Rated 5 out of 5 by NYC2 Fantastic Service!
The staff went out of their way to make certain we were taken care of - made great suggestions for dinner, shopping, sightseeing, etc. I'm impressed with their friendliness and ability to multitask. I would recommend staying here!
May 2, 2012
Rated 4 out of 5 by Luckyoyo excellent service!
I will highly recommended this hotel to my friends and co-worker because of the staff's service. They gave me free bottle of water and responded in a timely manner for my request. The only drawback is that the gym is very small.
July 11, 2012
Rated 5 out of 5 by lancer Great staff
I always stay at this hotel when I come to NY. Easy walk to village and convenient to subway lines. The best thing about it though is the staff, they are the nicest and most accomodating of the many, many hotels I stay at.
January 17, 2012
Rated 4 out of 5 by Savage Quiet Amidst the Storm
This is a great hotel in a quiet area of Soho. Don't be fooled, the action is a couple blocks away in either direction. The staff was on point at all times. This was our first trip to New York and they were very helpful.
March 31, 2012
Rated 4 out of 5 by MaryJane Gem in Soho
All fabulous with this hotel except shower did not work in bathtub. Staff positive, cheerful, happy and able to help with directions etc.
Great location to walk to everything in Soho. Two blocks from the Holland Tunnel.
March 4, 2013
Rated 2 out of 5 by Pwd2 This hotel had a great location BUT
The staff was great, the location great and the room was perfect except the outside noise from the Verizon facility across the street kept my wife and I up all night. We had the worst experience because of the noise.
March 3, 2013
Rated 5 out of 5 by loewe76 Exeptional staff
Very nice hotel with extremely helpful staff. Even the rooms are quite small it was a pleasure to stay in this hotel. All our expect ions were met. Great value for the money.
We would certainly recommend this hotel.
December 12, 2011
Rated 5 out of 5 by TTBM This hotel is in a great location
Our experience started by being greeted by Jessica with a smile and welcoming us as Starwood members. Great location and very comfortable beds! Bath room a bit small but the shower made up for it. Great shower head.
May 8, 2012
Rated 5 out of 5 by meetazh Excellent staff
My fiance and I had an excellent time at this hotel.
Rooms were clean and spacious, location was good and most notably every staff at the reception were very friendly and helpful.
I would definitely come back again.
November 28, 2012
Rated 5 out of 5 by MMMMCCCC Another great stay in New York
We started with great service when inquiring about a best rate to stay with Four Points by Sheraton Soho for our third time. SPG recognition never hurts and personal service was offered to entice us to stay with this hotel for our third time. Upon arrival, the greeting was welcoming and efficient. All documentation was dealt with efficiently and pleasantly. We were offered the choice of 2 complementary drinks at the bar or SPG points (a perk of Membership). Our room was upgraded.
This hotel is in a great spot for easy walking access to Soho, Tribeca, Chelsea and even Meatpacking, Chinatown and Lower East Side. The rest of the city is easily accessed by subway.
The beds are incredibly comfortable.
We had an issue with the comped drinks as we did not receive a voucher nor did the bar server know how to deal with the drinks. We signed the drinks to our room so that the issue could be dealt with at check out. This was not the best choice, as the evening front deskman did not know what to do. In the morning, Jennifer was able to address the issue and it was resolved. Thank you, Jennifer!
The wifi service is good and the computers in the office area is great for printing boarding passes.
As we travel with our own soap and shampoo, the dispensers with soap, shampoo and conditioner were not an issue for us, but I thought that this went the way of the dinosaur due to bacteria issues with such dispensers.
The housekeeping service was excellent. a call to the front desk and whatever is required (razor, feminine hygiene products, showercaps) is delivered immediately.
The air conditioner was working beautifully, as it was very hot outside during our visit. Some might think that the sound from the A?C unit is high, but it serves as noise reduction for noisy neighbours as well as NYC honking cars and sirens that continue all night, even on the 20th floor.
On Wednesday, there is an offering of a glass of wine or beer and some hot finger foods, in the lobby. It is a nice opportunity to chat with other visitors or taste a local brew before dinner.
Overall, our stay was excellent.
July 26, 2014
Rated 4 out of 5 by RGood88 Great staff, clean room
Stayed one night in NY and was happy with the accomodations.
The health club is in the basement no windows, though it's clean.
Like many NY hotels, nothing about it is very big, but it's more than adequate.
June 2, 2012
Rated 5 out of 5 by Manju Great Location & Staff
Hotel is very conveniently located within a couple of Blocks from 2 subway stations. Staff was extremely friendly and accommodated an early check in at 9am!!!
View out of the room was an old Air Handler. :(
September 25, 2012
Rated 5 out of 5 by Manju Great Service and Phenomenal Room
The service was great- Nicholas checked us in and he had an upbeat personality and was very thorough. Our room was phenomenal! I loved the decor and our amazing view! I will definitely stay here, again!
September 4, 2012
Rated 4 out of 5 by Linda room in the sky
In spite of being so busy, Lisa managed to upgrade my room to the 21st floor where each night I fell asleep with the glow of the new trade tower's lights. Staff was excellent. They were terrific hosts.
May 8, 2013