Rated 2 out of 5 by Frustrated Overcharged and Unwilling to help
I stayed at the FourPoints SoHo for two weeks while working in New York during Hurricane Sandy recovery. There were thirteen people in my party. The first night we had cold showers but that was understandable given conditions across the city. The rest of our stay was fine, until the day we checked out of the hotel.
We checked out of the hotel a day early. Seven out of twelve of our party were still charged for the final night. In fact, at least one person received an accurate bill at checkout, only to find an additional night charged to his credit card after we had left! The hotel staff has been difficult to contact and so far unwilling to credit back at least five of the seven individuals who were over charged. We occupied thirteen rooms for fourteen nights ($$$!), and the hotel is unwilling to credit back a night that we did not even stay there.
The hotel itself was fine, but our service after leaving has been extremely frustrating and time consuming. And so far unresolved to a satisfactory conclusion.
February 7, 2013
Rated 2 out of 5 by DJ2015 Maintenance and Housekeeping Concerns
there was a roach in my room that crawled up my leg as I was working at the desk. I trapped it and had the hotel staff take care of it and it that was handled appropriately I guess...I received an apology but nothing else. I did transfer to a different room not because of the bug, but because the wifi was just not usable on that floor and I have to be able to work while I am in my room. Upon thorough inspections of both rooms I feel I can spot a trend here. It's clear that there are some terrible housekeeping and maintenance problems. There are piles of papers and food pieces behind both desks of the 2 rooms I was in that are also covered in dust. I would guess they have been there for several months by the looks of it. This also explains how there can be a bug problem on the 14th and 19th floors of all places. The shower knobs in both rooms are difficult to turn on and off and the towel shelves are barely attached to the bathroom wall. The thermostat on the wall doesn't appear to be connected to the cooler/heater in the room.The C level flat out smells like wet cattle and the vending machine says 1.50 but doesn't give any change. The front door to leave the lobby and go into the street also barely opens with a low wind. It really has been a terrible experience here. The front desk staff however is very helpful and friendly which matters in a city like NYC. I can sum up my stay here like this: " I greatly look forward to showering when I get home."
February 14, 2015
Rated 2 out of 5 by Nicknameme Skip this Starwood Property
I'm shocked to see so many 5 star reviews. As a Gold member I have stayed at numerous Starwood properties, this is by far the worst. As I sit here in my room I am looking at the wall of my smaller than college-dorm room and see a variety of stains that only leave me guessing what happened here in years past. Haven't slept all night as the "air conditioner" is more like turbine engine turning on and off and awakens me with each turn. The smell of mildew is pervasive. The whole place (from the lobby to the hallways to the rooms) feels claustrophobic. Ugh...checking out in a few hours...can't wait.
September 17, 2014
Rated 3 out of 5 by lsjzz Great location, loud air conditioner
The air conditioner was really loud... I had to stuff my ears to get to sleep..
February 25, 2015
Rated 2 out of 5 by stones Great location, horrible front desk attention
My overall rating would be much better if the personnel at the front desk would not have made us lost a lot of time:
1. giving us one room and then changing us to another because there was not space for the crib asked on the reservations and during the check in progress
2. not having called the car for our airport ride in the afternoon we asked when checking out. After being waiting for it, we had to insist to have them check with the company. It turned out nobody has called.
3. being super slow bringing the luggage upstairs...
More than a review this is a complaint. Please excuse me if this is not the appropriate channel.
May 7, 2013
Rated 4 out of 5 by WineAdvisoryGroup Nice Little Hotel, Great Staff
Small little place in a nice locaton. I like the location for downtown restaurant hopping... away from the hubub of midtown. Rooms small but efficient. Small restaurant with bar that was convenient for a cocktail in evening and bkfst the next day. Really excellent staff... great attitude, friendly, professional. RECOMMENDED
January 11, 2014
Rated 1 out of 5 by td99 You couldn't pay me to stay here again
Windows allow every sound outside to be heard in your room - traffic, rock band studio next door (playing wearwolfs of london) and construction. Air conditioner SUPER loud. View was horrible and location of tv was to the side of an armoire which you had to navigate around to change the channel when sitting on the side chair. Bathroom was nice, staff were very friendly and the elevator decor was good. Location is NEAR soho not really in - you have to walk a few blocks and there is not much right around hotel. Until you call the entrance to the lincoln tunnel a destination. Was near subway lines.
October 23, 2012
Rated 1 out of 5 by bobg77 Nightmare on Charlton Street
To the facts....
The air conditioning unit was broken and engineering could not repair it. The hotel was sold out so needless to say we were in the same room. The restaurant had no air conditioning (broken) so we could not eat a meal as it was at least 85-90 in the room. There is no bell person so you must go on a mission to find someone whilst leaving your vehicle in the street. We had locked in a certain room number weeks in advance and when we arrived the room was of course, not available.... and the list goes on....
September 12, 2013